1. You can reach Member Services 24/7 at 877-599-3227 Texas A&M University - Central Texas Training

2. You can reach Member Services 24/7 at 877-599-3227 Who is Enterprise CarShare? Car sharing by Enterprise Holdings Inc. started July 2007 65+ University Programs and 45+ Corp/Gov Programs Operating in 40 U.S. states, Canada and the U.K. Locally operated through Enterprise Rent-A-Car team and infrastructure:  Training  Marketing  Maintenance  Operations

3. You can reach Member Services 24/7 at 877-599-3227 Why Enterprise Carshare? Texas A&M University - Central Texas chose this program because it provides the following benefits: Efficiency – Car Sharing Technology is a cost effective, on site transaction system, that brings availability and ease of use to travelers 24 hours a day Sustainability – Car Sharing Technology, complimented by fuel efficient vehicles reduces carbon footprint Reporting – Customizable reporting for accurate billing and easier usage documentation

4. You can reach Member Services 24/7 at 877-599-3227 How does Enterprise CarShare work? Enterprise CarShare technology allows paperless, on campus transactions, 24 hours a day Members reserve vehicles from their desktop, smartphone, laptop or by phone The reservation and access information is sent to the vehicle electronically The customer is able to access, drive and return the vehicles on campus When finished, member, trip and other data is relayed to the Enterprise CarShare system and compiled for analysis

5. You can reach Member Services 24/7 at 877-599-3227 Program Customization Dedicated vehicles with make and model selected by Texas A&M University - Central Texas Two 2014 Nissan Altima's

6. You can reach Member Services 24/7 at 877-599-3227 Applying for Membership

7. You can reach Member Services 24/7 at 877-599-3227 With your VP, Dean, Director or Supervisors approval TAMUCT employee visits the ECS website to sign up ECS approves application TAMUCT employee receives membership materials in 7-10 days in campus mail

8. You can reach Member Services 24/7 at 877-599-3227 Reserving a Car

9. You can reach Member Services 24/7 at 877-599-3227 Employee visits TAMUCT CarShare website to reserve a vehicle, receives confirmation of reservation by email.

10. You can reach Member Services 24/7 at 877-599-3227 The Reservation Process

11. You can reach Member Services 24/7 at 877-599-3227 The Reservation Process This is the account number, from your department, that will be charged.

12. You can reach Member Services 24/7 at 877-599-3227

13. Canceling a Reservation

14. You can reach Member Services 24/7 at 877-599-3227 Using the Car

15. You can reach Member Services 24/7 at 877-599-3227 Employee swipes member card over sensor in front window to unlock doors. Keys will be in glove box in electronic key holder. Start the car and go! The Reservation Process

16. You can reach Member Services 24/7 at 877-599-3227 Ending the Rental

17. You can reach Member Services 24/7 at 877-599-3227 Turn off ignition and replace key in glove box, inserting the key fob into electronic key holder. Close glove box.

18. You can reach Member Services 24/7 at 877-599-3227 Exit vehicle, close door without locking, and swipe card over sensor on front window. Doors will lock and the reservation is over. Note: If the doors do not lock check to make sure the key is correctly inserted into the electronic key holder. If you still cannot get the vehicle to lock call Member Services at 877-599-3227. They can assist, and if necessary, lock the vehicle remotely. If member services cannot get the vehicle to lock, lock the vehicle with the key, take the key to security, and send me an email at s.kelley@tamuct.edu to let me know.s.kelley@tamuct.edu

19. You can reach Member Services 24/7 at 877-599-3227 IMPORTANT Always end the rental appropriately! Beginning and ending the rental correctly is what determines charges and custody of vehicle. Never leave the vehicle unsecure! If you cannot lock it, take the key to security.

20. You can reach Member Services 24/7 at 877-599-3227  Penalty charges may be charged for late returns unless Member Services is notified before end of reservation time. You may also be charged for not canceling a reservation as it prevents other from using the vehicle.  Charges for lost keys  Some roadside assistance may result in charges, i.e. gas refill, tire change, etc. Additional Charges

21. You can reach Member Services 24/7 at 877-599-3227 Customer Responsibilities It’s Your Car! Remove all personal items. Take out trash. Trash bin is located near vehicle parking. Notify Security Desk if anything is left in the car at 254-501-5800 Damage to vehicle? Take five before you drive Report damage to member services and Shawn Kelley at s.kelley@tamuct.edu or 254-519-5771 s.kelley@tamuct.edu Coverage for vehicles included Call Member Services with any questions or concerns

22. You can reach Member Services 24/7 at 877-599-3227 Refueling Policies REFUEL VEHICLES AFTER EVERY TRIP. Always leave the vehicle with a full tank. Gas cards are located in the glove compartment. You must enter your PIN and the mileage to refuel. Your PIN is the 6 digit number in the black strip on the bottom of your CarShare membership card. You MUST use the fuel card provided with the vehicle. If you purchase fuel, with personal funds, you will NOT be reimbursed.

23. You can reach Member Services 24/7 at 877-599-3227 Helpful Tips Always double check car for personal items before ending the rental. Don’t lose your card—replacement cards will cost $10 If your reservation time changes, please call member services as soon as possible. Don’t be afraid to call member services with questions—that is what they are there for. Call member services with vehicle issues—road assistance is available.

24. You can reach Member Services 24/7 at 877-599-3227 Helpful Tips (continued) If keys are locked in, member services can open the vehicle with identification questions. Having family members in a CarShare vehicle is discouraged, but allowed. Family members will not be covered by the universities insurance. Spouses and children are allowed in rental vehicles while sponsor is traveling on official University business; however, it is highly discouraged by System Risk Management. Please note that these family members are not covered under the Texas A&M University System insurance policy so if family members travel with you, you must use your own personal insurance or purchase the insurance Enterprise offers at your own personal expense. You will not be reimbursed should you choose to take out this added insurance.

25. You can reach Member Services 24/7 at 877-599-3227 Enterprise CarShare Support Local Rental Operations and Staff  W.S. Young Branch in Killeen  Daniel Robison, Branch Manager  Andy Pipes, Assistant Branch Manager Member Services  24 Hour In-House Roadside assistance  24 Hour In-House Customer Care 877-599-3227—add to your phone contacts  Enterprise CarShare members are supported by 5,500 Enterprise Rent-A-Car rental branches

26. You can reach Member Services 24/7 at 877-599-3227 Thank You Q&A