2. Elevating the Value of IT Understanding Executive Relevance

9. Business Processes at our Core vPOP Prescriptive Methodology: Financial Goals Value Proposition Acquisition Retention Productivity Cost Control Technology & Work Force Objective Customer Processes Resources

10. VOXNS Process Optimization Program vPOP Strategic Business Routing Examination:

11. VOXNS Process Optimization Program vPOP Call Center Transaction Example: Current Cost Structure Setup: 1 million contacts $5,000,000 total costs 60% are transaction type $3,000,000 transactions Transactions Triggers Problems Results 60% 16% 12%

12. VOXNS Process Optimization Program vPOP Call Center Transaction Example: New Strategy: 1 million contacts Offset 10% capacity 100,000 contacts $500,000 cost avoidance 50% 16% 12% 22% Transactions Results

13. VOXNS Process Optimization Program vPOP Strategic Financial Impact Analysis: Using Discounted Cash Flow Model Cover Cost Of Capital or Hurdle Rate IRR: Internal Rate Of Return Payback Period

14. VOXNS Process Optimization Program vPOP = 30 Day Program: Executive Management Commitment Executive sponsor required Onsite Discovery 2 days Analysis 3 weeks Executive Findings Presentation 60 minute executive presentation