2. Overview Why look at “success”? Bengaluru, India Local government in the Philippines Improving local government in Peru Diagnosing corrupt systems with the help of the private sector

3. Bengaluru, India Public Affairs Centre – A new NGO to work with government and business – A report card on city services

4. A New Chief Minister Takes Office He sets up the Bangalore Agenda Task Force S.M. Krishna

5. BATF Functions Public-private-citizen collaboration to improve – Infrastructure and – Governance Assists the agencies in their reforms Monitors progress

6. BATF Strategies Ministries define strategies and targets together and then with BATF Use business talent, pressure, and resources Use information about results from the Public Affairs Centre’s citizen report cards

7. “The BATF in collaboration with multiple government and civic agencies has revolutionised public service delivery in Bangalore.” --Department of Administrative Reforms & Public Grievances, Govt. of India, 2011

8. What Made the BATF Work? Government – Political will at the top – Convening ability – Chief Minister demands that strategies from Ministries are vetted with the BATF Business – Resources and ideas – Pressure Civil Society – The report cards on government services – Civil-society participation – The press

9. What Made the BATF Work?

10. Overview Why look at success? Bengaluru, India Local government in the Philippines Improving local government in Peru Diagnosing corrupt systems with the help of the private sector

11. Philippines Balanced Scorecards “Making Governance a Shared Responsibility”: Institute for Solidarity in Asia Public-private collaboration to gauge the performance of cities Now, being implemented throughout the Philippines http://www.youtube.com/watch?v=rw3Iwv7ls tQ http://www.youtube.com/watch?v=rw3Iwv7ls tQ

12. Overview Why look at success? Bengaluru, India Local government in the Philippines Improving local government in Peru Diagnosing corrupt systems with the help of the private sector

13. Peru

14. What Would You Do? Little information about the quality of city services Interest by the press and media Support from central government

15. Ciudadanos al Día (Peru) Beatriz Boza founds a citizens’ organization to improve public services

16. Ciudadanos al Día (Peru) 1.Independent surveys of citizens  rankings 2.Prizes 3.Case studies of success 4.Checklists for practical use combined with technical assistance

17. Propagate “Bright Spots” Get information from citizens in order to identify success Dramatize success Learn from success Propagate success through checklists and technical assistance

18. Overview Why look at success? Bengaluru, India Local government in the Philippines Improving local government in Peru Diagnosing corrupt systems with the help of the private sector

19. Diagnosing Corrupt Systems Building roads and bridges in Colombia Education and rural health in Khyber Pakhtunkhwa, Pakistan

20. Diagnosis One-on-one interviews with business people, to diagnose how corrupt systems work. 15-20 interviews yield a draft description Share with interviewees Use final version to convene government and business leaders to design feasible improvements.

21. Other Ways to Get Help from Business Ask for one specific, time-limited private- sector initiative – Visible and “sexy” project – Takes advantage of what the private sector does well Example: School uniforms in Sonora, Mexico What ideas might work for your city?

22. Some Takeaways

23. The Future of Corruption

24. Robert.klitgaard@cgu.eduRobert.klitgaard@cgu.edu @RobertKlitgaard