3. BEVERAGE TEA Quality brands including herbal & decaffeinated. HOT BEVERAGE

4. BEVERAGE Preferred Standard TEA Use the highest quality brand tea served with boiling water. Tea leaves and tea bags to be kept air-tight. 1 teapot per customer served with a tea strainer. Loose tea to be used when possible, including a selection of herbal infusions and decaffeinated. HOT BEVERAGE

5. BEVERAGE Recommended Brands/Varieties (may vary from country to country) TEA Dilmah, Lipton, Twinings, Penelope Sach, BOH Tea. HOT BEVERAGE

6. BEVERAGE - THE NO NO’s What NOT to do TEA DO NOT: Use tea bags where loose tea is possible. Serve instant tea except on guest request. Serve tea without hot water on the side and a strainer (loose tea). Serve Chinese tea with a strainer.

7. BEVERAGE COFFEE HOT BEVERAGE

8. BEVERAGE COFFEE Freshly brewed coffee with special blends & preparation. HOT BEVERAGE

9. BEVERAGE Preferred Standard COFFEE Fresh coffee beans/grounds to be kept air-tight. Freshly brewed coffee served hot. Cappuccino, Cafe Latte, Espresso, Decaffeinated to name a few. Eliminate bulk brewed coffee. Ensure strength is acceptable and consistent. HOT BEVERAGE

10. BEVERAGE Recommended Brands/Varieties (may vary from country to country) COFFEE ILLY, Melita, Boncafe, Suzuki, Saquella, Lavazza, Vittoria, Robert Timms, Jacobs. HOT BEVERAGE

11. COFFEE DO NOT: Serve coffee that has been sitting longer than 30 minutes. Serve instant coffee except on guest request. Use instant decaffeinated coffee if freshly ground is available. Offer only cold milk, offer hot milk also. BEVERAGE - THE NO NO’s What NOT to do

12. BEVERAGE BEER International selection served fresh & chilled. COLD BEVERAGE

13. BEVERAGE Preferred Standard BEER Offer a variety of draft as well as local and imported bottled alternatives. Draft beer presented with a good head/foam, bottled beer served with the bottle. COLD BEVERAGE

14. BEVERAGE Recommended Brands/Varieties (may vary from country to country) BEER Offer a selection of local beers (such as Tiger, Kloster, Bintang, Singha, San Miguel, Kirin) and International favourites (such as Fosters, Heineken, Budweiser, Corona, Stella Artois, Carlsberg, Guinness). COLD BEVERAGE

15. BEER DO NOT: Serve draft beer without foam. Pre-pour bottled/canned beer, do present the bottle to the guest. Serve beer that is not ice cold. BEVERAGE - THE NO NO’s What NOT to do

16. BEVERAGE WINE Quality selection from around the world. COLD BEVERAGE

17. BEVERAGE Preferred Standard WINE A selection of quality wines from different countries. Wines that are served by the glass should be poured in front of the customer. Do not limit wine by the glass to house wine (subject to demand). Store wine at correct temperature. COLD BEVERAGE

18. BEVERAGE Recommended Brands/Varieties (may vary from country to country) WINE Subject to demand, an international selection including : New World - Australia, Chile, New Zealand, California, South Africa Old Favourites - French, Italian, German Quality brands only, as many as possible served by the glass. The following brands are partners in our "Sheraton Wines" of the world and "The Westin Sommelier Programme" Rosemount Estate (Australia), Shingle Peak (Marlborough, New Zealand), Beringer Vineyards (California, USA), Rodney Strong Vineyards (Sonoma County, USA), Louise Felipe Edwards (Chile), Montestell "Great Wines International " (South Africa), Lanzerac "Great Wines International" (South Africa). COLD BEVERAGE

19. BEVERAGE - THE NO NO’s What NOT to do WINE DO NOT: Limit wine by the glass to house wine (subject to demand, offer 3 white and 3 red minimum). Store wine at temperatures that are too high (14°c White/18°c Red-highest). Pre-pour wine by the glass at the bar (always present the bottle and pour in front of the guest). Present wine lists with wines out of stock (laser print). Serve wine from screw top bottles or from casks.