1. Kim Lunt Temporary Adult Education Specialist/ Adjunct Instructor 847-543-2000 x-31404 klunt@clcillinois.edu Spring 2013 1

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3.  Definition of NetSupport  Goals of Adult Education  Powering Computers On and Off  NetSupport Training ◦ Start-up ◦ Login ◦ Logout ◦ View Student Screen ◦ Send Work ◦ Collect Work  Login Training  Questions 3

4.  NetSupport is a program that allows teachers to manage and view computers in the classroom.  Additional functionality includes: ◦ Login and logout. ◦ View and work on individual student screens. ◦ Send documents to a student or a group of students. ◦ Receive documents from a student or a group of students. 4

5.  All students should eventually have a CLC username and password.  Teachers will determine when they will complete login training during the semester.  The following classes are required to have all students obtain their login: ◦ VST ◦ ESL Level 5 ◦ GED 5

6.  Grayslake ◦ Signal is sent to computers in Building 4 to:  Turn computers on at 6:00 am  Turn computers off at 10:30 pm ◦ Make sure that students logout.  Lakeshore and Southlake ◦ Computers may or may not be on when entering the lab.  If computers are off, then manually power them on.  Make sure to have the students logout. ◦ Signal will be sent to computer labs to shut down the computers. 6

7.  Double-click the NetSupport School icon, OR (if there is no icon)  Click the Start menu, choose All Programs, click NetSupport School, click NetSupport School Tutor Console. 7

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10.  A window will display while the computers are being located by NetSupport. It may take several seconds for NetSupport to connect with all of the computers.  Select the computers to login. ◦ Computers are numbered starting with #2 in the front row of each classroom. ◦ You may login only as many as you need, but will want to have students sitting consecutively. 10

11.  To select one computer, click on the icon of that computer.  The computer that was selected is shown highlighted in blue. 11

12.  To select multiple computers, click the first computer. Then click the last computer in the series while holding the shift key.  All of the computers are highlighted in blue. 12

13.  Once the computers are selected, click Manage on the toolbar.  A dropdown menu will appear. ◦ Select Login. 13

14.  A login screen will appear.  Enter ACEStudent in the Username field.  Enter Password1 in the Password field.  Enter STU in the Domain field.  Click Login.  It may take a minute for the computers to login. 14

15.  You will now see the computers are logged in as ACEStudent.  Now click Close on the Login Box. 15

16.  If you have students who already have a login, they will login as themselves. ◦ You will see the student’s username on your screen. For example: 16

17. 1. Click the computer to be viewed. 2. Click View Client.* *You may also double click the computer icon. 17

18.  The student screen will now display on your monitor.  You will now have shared control over the mouse and screen.  You may choose to help the student from your computer. 18

19.  Select the computers to send files to ◦ by clicking and using the Ctrl key to select random computers. ◦ by clicking and using the shift key to select a group of computers.  Click the Send/Collect icon on the toolbar.  Select Send Work. 19

20.  Click Browse to locate the document that you want to send. 20

21.  Locate your document and double click it. ◦ It will now show in the window next to the browse button.  Select the Location to Send To and click Desktop. 21

22.  NetSupport will try to send the item to all computers, so you will see an error message. ◦ Click OK to get through all computers until you are no longer prompted. ◦ All selected student computers will now have the file sent. 22

23.  Select the computers that you will collect work from.  You will collect work by selecting Collect Work under the Send/Collect Work button on the toolbar.  Type the exact file name including the extension.  Select the Desktop.  Select the folder you want to send it to. 23

24.  If you collect to your desktop, you will find the files on the desktop. *************************************** Note: The collection process only works well for students who have logged themselves in. 24

25.  Select the computers that you will logout.  Click Manage on the toolbar.  Select Logout.  Click YES to logout selected students. ************************************************  Remember to:  close out of NetSupport before logging yourself out of the instructor computer.  log yourself out of the instructor computer. 25

26.  Reminder: Teachers will provide their classes with login training and will decide when to do it during the semester.  Login training support and login supplies are available upon request through the Login Training/Supplies Request Form. ◦ Send to Kim Lunt or Margarita Sandoval.  Training materials are available on the: ◦ intranet ◦ V:\Adult Education\Login\NetSupport and Login drive. 26

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