1. ALPA Information Technology Conference November 16-18, 2005

2. ALPA IT Conference - Welcome Purpose  To bring all ALPA IT together to review technology and IT initiatives  To facilitate communication and coordination between groups  To review IT issues  To receive feedback on local technology issues  To share ideas to improve technology usage and address future requirements

3. ALPA IT Conference - Welcome Conference Attendees Conference Attendees  Total attendees Staff Attendees Staff Attendees  IT Development/Support  IT Operations/Services  Systems Development 29 Presentations 29 Presentations  9 Conference Presentations  20 Workshop Presentations  4 Workshop Tracks – PC and Network – ALPA Web – MEC Web Applications – Member/Financial Applications

4. Main Conference Agenda Wednesday – November 16 Wednesday – November 16  IT Overview – ALPA IT Structure, Services, and Projects  IT Policy Overview  IT Purchasing Policies  Desktop/Laptop Standards Thursday – November 17 Thursday – November 17  Software Acquisition and Licensing Policy  ALPA Mass Email System Upgrade  ALPA Archiving Policies Lunch and Dinner at Conference Center

5. Main Conference Agenda Friday – November 18 Friday – November 18  Review of Future Technology – VOIP – VISTA (next version of Windows) – Office 12 (next version of Office)  ALPA’s Conferencing Services – Teleconferencing – Video conferencing  Open Forum – Whatever you want to talk about…..  Conference Wrap-up

6. Workshop Sessions Wednesday and Thursday Wednesday and Thursday  1300-1745 each day  4 Different Tracks – 5 sessions daily repeated each day – Each session runs 50 minutes  All attendees should have personal schedule  Coordinate any changes to your schedule with Loretta Bell

7. Workshop Sessions PC and Network (Track A)  PC Training Room ALPA Web (Track B)  Main Conference Room MEC Web Applications (Track C)  Conference Room 8  Conference Room 6 for last session of each day – 1655-1745 session Member/Financial Applications (Track D)  Conference Room 9  No 1555 Session on Wednesday

8. ALPA IT Conference Today’s Agenda  0900Welcome and Conference Overview  0915ALPA IT and Services Overview  1000ALPA IT Policy Overview  1045ALPA IT Purchasing Policy  1115Desktop/Laptop Standards  1200Lunch  1300Workshop Sessions (until 1745)  1800Reception  1830Dinner

9. Conference Information Main Hotel Pickups – 8:00am, 8:00pm  Also morning 6:30, 7:30, 8:30, 9:30  Also afternoon 3:00, 4:00, 5:00, and 6:00 Lunch provided Wednesday and Thursday Reception/Dinner Wednesday & Thursday 6-8:00pm; transportation back to hotel provided Friday – noon transportation available to hotel/airport but must be arranged (Loretta) Wireless network available at Herndon

10. Conference Information Daily Evaluation Forms to be returned at the end of each day  Your input is critical! Questions?

11. ALPA IT Overview

12. Department responsibilities established by ALPA Admin Manual, Section 15, Part 2: – The Information Systems and Services Department, as directed by the President’s Information Technology Advisory Committee (ITAC), pursuant to Article X, Section 6 of the ALPA Constitution and By-Laws, is responsible for the planning, design, analysis, operation, and support of the Association’s computer and data systems. All requests for data information, computer equipment, network access, and program changes must be processed through the Department to ensure the integrity and security of the Association’s data systems. Access to and use of ALPA’s computer and data systems is subject to the policies established in the ALPA Administrative Manual.

13. ALPA IT Overview IT Advisory Committee (ITAC)  Presidential Committee  Currently chaired by Capt. Chris Beebe  Has 6 members from multiple MECs  Meets twice annually  Reviews and recommends: – IT technology – IT projects/priorities – IT policies

14. ALPA IT Overview ALPA IT Current Staffing  Web Support – 6  Network/PC Support – 8  Services – 9 – Includes Help Desk, Training, Telephone  Purchasing – 3  Finance Application Development – 17 – Peoplesoft, Membership, Web (My ALPA)  MEC Offices – Web – 2 – Network/PC - 4

15. Charles F. Murphy Director Richard Harrell Manager IT Development and Support Web Development Database Support Rod Gardner Supervisor Network Systems Support Network Systems PC Support Chris McCarthy Manager IT Operations and Services System Administration Help Desk Special Projects Shirley Gifford Supervisor Purchasing and Mailing Purchasing Mailing Loretta Bell Information Technology and Services

16. IT Functions Infrastructure  Office Networks  Web Sites  Email Services  Web development  Applications  Telecommunications  PC Management and Training

17. Changes over the years…. Mainframe (1960s-1990s)  Single data storage, limited access, slow development Personal Computers (1980s->)  Multiple data stores, single user, unmanageable Web/internet  Single data storage, practically unlimited usage, manageable, fast development But…  No one likes to give up their data….

18. IT Projects Overview Major projects  Network and desktop security  Software upgrades and patches  Server upgrades  New technology (VOIP)  AMES Upgrade  Archiving Policies  Grievance and R&I applications

19. IT Projects Overview Other network projects  Business Resumption – Disaster recovery – Located in the DC office – Replicas of critical servers  SAN Upgrade – Storage area network, contains data for critical servers – Currently has 4 TB of data – New upgrade will provide 11 TB of data

20. ALPA IT Overview ALPA IT’s Mission  Provide and maintain a secure and stable IT operation for ALPA offices and member volunteers  Protect ALPA’s databases and systems  Provide the best feasible technical solution  Be able to quickly react to changing technology and environments  Utilize all possible resources to provide IT solutions

21. ALPA IT Overview Questions?

22. ALPA IT Policy Overview

23. ALPA IT Policies Section 015 ALPA Administrative Policies  PART 2 - COMPUTERS AND DATA BASE POLICIES addresses a number of issues concerning physical security of computers and ALPA database information specifically detailing hardware requirements, privacy, and password use within the Association. This section also covers ALPA supported applications as well as ALPA computer use and software piracy. PART 3 - INFORMATION AND DATA BASE POLICIES concerns specialized information requests which require customized programming by Systems Development. PART 2 - COMPUTERS AND DATA BASE POLICIES PART 3 - INFORMATION AND DATA BASE POLICIES Section 025 Communications Public Relations and Education  PART 1 - COMMUNICATIONS POLICY, Sub-section E addresses policy as it relates to Internet and Webboards access, setup, use, and maintenance. Sub-sections G and H deal with Aspen and ALPA.org email subscription and usage. PART 5 - PRINTING AND MAILING POLICY Sub-section B deals with setup and use of ALPA email lists commonly referred to as AMES (ALPA Mass Email Service). PART 1 - COMMUNICATIONS POLICY, Sub-section E Sub-sections G and H PART 5 - PRINTING AND MAILING POLICY Sub-section B Section 060 Accounting and Finance  Paragraph K(8) - Telecommunications addresses telephone, wireless, Internet access and Aspen expenses. Paragraph K(8) - Telecommunications  Paragraph R - Computer Equipment and Software outlines ALPA's purchasing policy as it relates to desktop and laptop computers, and software. Paragraph R - Computer Equipment and Software

24. ALPA IT Policies Section 15, Part 2  IT Department Responsibilities  Data Structure and Security – Use of and access to confidential information – Member databases  Network Security – All internet connections within offices controlled by IT – All wireless setups for meetings outside of ALPA facilities must be secured – All office networks must be secure

25. ALPA IT Policies  Computer Integrity and Security – Maintain confidentiality of stored data – Use of licensed software only – Standard equipment/software usage Individual Policies (found in IT Policies website)  Network and Email Policy  Network Security Policy  User Termination Policy  Standards – Network/Email User Names – Computer Names

26. ALPA IT Policies Questions?