1. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Rental Housing Assistance Business Process Improvement / Reengineering Project Presentation to the TRACS Industry Meeting March 3, 2005 Please forward comments/questions to: Kadix systems 4245 N. Fairfax Drive, Arlington, VA 22203 (703) 236-0901

2. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 1 Introduction What’s Happened Since October Next Steps Your Opportunity for Involvement Questions and Answers Agenda

3. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 2 Why are we having this session today? Introduction

4. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 3 HUD’s BPI Methodology Each project is a well-managed effort, conforming to: structured reporting and progress requirements standard methods and range of documentation appropriate definition of scope and objectives measurable execution/performance oversight 9/30/051/31/0511/30/056/30/06

5. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 4 Completed Phase 1: Project Mobilization Phase Have Project Charter Focusing on: –Flow of funds from the time HUD receives them until they are distributed to PHAs and owners/agents –Flow of performance information back to HUD –Improving the relationship between HUD and its partners What’s Happened Since October

6. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 5 Documentation of the current environment –People – Processes - Technology Identification of constraints –Legislative – Financial – Business Partner – Etc. Definition of Key Business Requirements “As-Is” Process Maps and Model “Low-hanging fruit” What’s Next – Business Diagnosis

7. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 6 Members of Business Process Action Teams Participants in Focus Groups Stakeholder Subject Matter Experts Your Opportunity for Involvement

8. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 7 Questions?

9. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project March 3, 2005 TRACS Industry Meeting 8 Call Mort Glassberg – (703) 236-0939 Send an e-mail to mglassberg@kadix.commglassberg@kadix.com Talk with your HUD associates Need More Information or Want to Volunteer?