1. ©2009 HP Confidential1 1 Teresa Schlegelmann CMS World Cup 2010 AMS - Houston Solution Consulting Services

2. ©2009 HP Confidential2 2 Transformation will focus on tangible business outcomes Service provider challenges Encroachment from over-the-top competitors CSPs are launching large transformation programs SERVICE PROVIDERS: THE NEED TO TRANSFORM Strategic Differentiate services Increase innovationManage costs and operations Customer Experience Operational ExcellenceServices Creation Transformation partners need depth and proven track record Ubiquitous broadband CXO

3. ©2009 HP Confidential3 3 Evolving the business relationship from technology supplier to transformation enabler DRIVE NEW BUSINESS RELATIONSHIP Technology Supplier Subject to organizational boundaries Technology leadership critical to vendor selection Offering focused solutions Value proposition limited to solution features Transformation Enabler Establishing cross organizational business relations Business leadership supporting CSP business strategy Offering redesigned end-to-end operational processes leveraging people and technology Value proposition about tangible business outcomes through operational transformation

4. ©2009 HP Confidential4 4 Process People Technology Enabling strategy execution through people, process and technology SOLUTION CONSULTING SERVICES Process Strategy Technology People Strategy

5. ©2009 HP Confidential5 5 Strategic Business Drivers Establish Competitive Differentiation Maintain Sustainable Profitability Increase Operational Efficiency Enable Business Elasticity Minimize Operational Risks Transformation Outcomes Superior Customer Experience Transition to Digital Optimized operation Product life cycle management Business Transformation Delivering business outcomes through business transformation SOLUTION CONSULTING SERVICES Process Technology People

6. ©2009 HP Confidential6 6 HP SCS leverages: Industry expertise HP’s proven consulting methodology HP SCS Services portfolio HP’s COSMOS operational best practices, industry standards and methodology Global capabilities with local reach Process Improvement Organizational Change Architecture Optimization Transformation Governance Financial Evaluation COSMOS Successfully enabling transformation SOLUTION CONSULTING SERVICES HP Solution Consulting Services (SCS) translates customer needs and business strategies into actionable solutions with measurable results

7. ©2009 HP Confidential7 7 Organization Analysis Organization Design Operations Transformation Planning Gap Analysis Transformation Governance Business Case Evaluation Activity Based CostingBusiness Process Analysis Business Process Design Process Optimization Application & Data Architecture Analysis Application & Data Architecture Design Process Improvement Organizational Change Architecture Optimization Transformation Governance Financial Evaluation COSMOS Build the transformation you need SOLUTION CONSULTING SERVICES

8. ©2009 HP Confidential8 8 Delivering transformation for more than a decade DELIVERY –Team of consultants with industry expertise –SCS has a global reach based on local knowledge and capabilities SCS

9. ©2009 HP Confidential9 9 Delivering strategy driven transformation SCS TRANSFORMATION METHODOLOGY: Gather & Understand Company Strategy and Transformation Drivers Understand Constraints & Regulations Define High Level Business Case Define Transformation Scope & Constraints Define Operations Blueprints model structure Plan Transformation Gather documentation Perform interviews Create As-Is Operations Blueprint Understand Business Scenarios Perform Gap Analysis Find problems root causes Select Technology & Business solutions Select and import re-usable operational best practices from COSMOS Design To-be Operations Blueprint Evaluate expected operational performances Refine To-Be Operations Blueprint Perform Activity Based Costing analysis Formulate technology solutions & organizational requirements Analyze change readiness and consolidate Transformation Plan Understand transformation enabling projects costs and finalize Business Case Overlook Technology Implementation and People enablement Govern Processes deployment Maintain accurate Operations Blueprint Measure operational performances Find improvements areas Log New model shortcomings Understand & Guide Scope & Plan Collect & Document Analyze & Evaluate Select & Design Simulate & Refine Specify & Organize Build & Transform Measure & Verify Operations Blueprint Design Program Orientation Transformation Execution and Governance Business outcomes Business drivers Business Transformation

10. ©2009 HP Confidential10©2009 HP Confidential10 Business Metrics Systems Operations transformation needs an industry framework COSMOS –Industry Frameworks bring together industry standards, technologies, solutions and operational best practices in a cohesive Blueprint, to facilitate and reduce risk of operations transformation –COSMOS is the HP Communications & Media Industry Framework Holistic and accurate view through People Process and Technology Representation of inter-relations and inter- dependencies at all business levels Enhanced understanding across the organization Model based Knowledge Management Effectively supporting “As-is” to “to-be” operations transformation Standards Services Processes Business Models Organization and Roles Information Models COSMOS

11. ©2009 HP Confidential11©2009 HP Confidential11 Solution Consulting Services TRANSFORM AND THRIVE Proven business transformation for the communications industry Team-up with consulting experts worldwide Power your transformation with our comprehensive portfolio and effective model-based approach Take advantage of our proven methodology to orchestrate enterprise-class business transformation Make real, measurable improvements in customer experience, operational efficiency, and services creation

12. ©2010 HP Confidential12©2010 HP Confidential12 THANK YOU