1. We help customers worldwide to grow their business by employing our reliable software and cost-effective services to turn their IT strategies into timely delivered projects

2.  +20 M Euro turnover  30% of company revenue generated by exports  70% of TotalSoft solutions has presence abroad  1500 clients in private and public sector  Multinational clients: +60 international groups  380 full time employees  350 employees with technical background  ISO Certified: 14001, 18001, 27001, 9001:2001 General Overview 15 years of continuous activity on regional market

3.  Successful complex implementations in 23 countries  USA  Western Europe (Austria, Belgium, France, Germany, Greece, Italy, Poland, Sweden, UK)  Eastern Europe (Albania, Bulgaria, Czech Republic, Estonia, Hungary, Moldova, Romania, Russia, Serbia, Ukraine)  Middle East (Saudi Arabia, Qatar)  Africa (Senegal) Clients

4.  Intellectual Property: CHARISMA™ Business Suite  Charisma ERP  Charisma HCM  Charisma Medical Software  Charisma Analyzer  Charisma Office Automation  Charisma Cost Control  Charisma Collection  Third Party Products  Sole Primavera Representative (90% local market share)  Microsoft, Oracle tools  Services  Development, Implementation, Outsourcing, Consultancy, Training, Project Management Solutions

5. Main clients Industry leaders on home market FinancialPharmaServices

6. Main clients Industry leaders on home market ConstructionDistribution / RetailProduction

7. CHARISMA ™ COLLECTION Software solution for streamlining collection of any size organization

8. Why Charisma? Business value drivers for organization Industry Expertise  +15 years experience in complex software business solutions  Industry best practices accelerate time to value  Service enabled to deploy without disruption Business value  Improve financial management  Enhance business agility  Enforce operational excellence  Unify and simplify mission-critical business processes Trusted Partner  Double-digit growth based on customer recommendations  Top references on 11 industry verticals  + 800 installed customer base Lowest TCO  Proven implementation methodology  Flexible platform due to modular architecture  Adaptive TM proprietary technology for quickly covering any specific needs

9. Charisma Collection Integrated and comprehensive solution for collection business area  Reduced internal costs and increased cash flow  Automated environment for end-to-end case tracking  Native integration with Charisma™ ERP  interconnection with any other ERP system  automatic interrogation and processing of essential data  Maximum flexibility in file, document and business flow management

10. Charisma Collection Modular design  End-to-end debt collection solution.  Addressed to financial institutions, collection agencies, legal offices.  Entire collection portfolio management.  Customized collection strategies.  Efficiently integrated with multiple systems.

11. Collection Complete and efficient debt management Identifies and manage debtors  Management & fast querying methods of partners;  Partner’s communication and relationship history;  Data about natural and juridical persons, including personal and demographic data;  Debtors organized in groups by the number of days past due.

12. Collection Complete and efficient debt management Open and manage collection tickets  Opening and closing delinquency tickets - based on the occurrence of payments in the system and on closing the overdue invoices;  Full history tracking of case steps, actions and events;  Data about the delinquent bucket and group.

13. Collection Complete and efficient debt management Manage open accounts  Activity flows tracking associated with the current accounts, as well as the access to the entire history of past collection processes;  Expenses incurred and payments promises - automatic matching between the registered promises and the effective receipts, automatic verification of payments at the promised day;  Easy management and verification of collection fees or costs.

14. Collection Complete and efficient debt management Money collection  Payments registration and allocation;  Automatic closing of delinquency ticket if payments is enough to cover the debts. Expense management Each collection stage recording of expenses made by collection team - Travel, Shipping, Collected assets, Forced execution, Legal stamp duty etc – and supporting documents attached.

15. Legal Legal proceedings and recovery initiation and administration Flexible file management  Automatic suspended contracts loading into activated legal files;  Efficient tools for analyzing each active file status;  End-to-end file stages flow management;  Clear view of expenses and payment arrangements associated to files;  Document management.

16. Repossession Manages collected items - easy and fast Optimized operational flow  Automatic calculation of object transfer value;  Full expense management – associated to repossession, maintenance, repairs;  Native integration with inventory and fixed assets management, together with automatic accounting process;  Complete and easy registration and tracking of collected objects properties.

17. Remarketing Reselling the collected items through web Quick method for increasing liquidity  Reservation, sale and object delivery;  Sales increasing brought by a better and professional market visibility, a realistic and complete presentation of collected assets and advanced methods of search on the web site;  Easy to use platform, both for administrator and web-site visitor;  Full and customized integration with back office administration system.

18. Raiffeisen International owns the largest banking network in Central and Eastern Europe that includes banking subsidiaries, leasing companies, two representative offices and other providers of financial services in 18 countries. The collaboration of Raiffeisen Group with TotalSoft began in 2005, when TotalSoft won an international bidding, tendered by Raiffeisen Leasing International Austria for implementing Charisma EERP application in the Raiffeisen Leasing branches from Bulgaria, Albania, Romania and Ukraine. Charisma Collection Success stories Ţiriac Leasing belongs to Ţiriac Holdings and is one of the leaders in the Romanian leasing market. Ţiriac Leasing mainly offers internal financial leasing and operational leasing for a complete range of vehicles (from cars to commercial fleets), belonging to any make or mix of models, as well as for a range of equipments. Millennium Services Securities implemented on the Romanian market customized and complex programs for the collection of overdue debts and collection of objects, by legal means, from the debtors (natural persons or legal entities), using results- oriented programs for increasing the creditors' satisfaction.

19. Charisma Collection Success stories

20. TotalSoft Headquarter Global City Business Park, Building O2, 8 th Floor, Bucharest, Romania T: +4021 335 1709 F: +4021 335 1712 sales@totalsoft.ro www.charisma.rowww.charisma.ro ; www.totalsoft.rowww.totalsoft.ro Request a free demo at http://www.charisma.ro/EN/demohttp://www.charisma.ro/EN/demo