1. 管理學報告 2-1 組 9833005 李昀芸 9833041 陳庭欣

2. a large number of email causes working congestion, employees cannot deal with everything successfully. Checking inbox during work time will be contracted by the emails, simultaneously, cutting down the productivity. Ellison considers that the new rule would encourage employees to discuss things face-to-face or phone instead of sending emails to each other. Unfortunately, one of employees says that they solve things quickly and easily when using email, thinking that it is not appropriate to be banned. Identify and articulate business problems

3. Email stress - the new office workers' plague A deluge of messages distracts people from work Workers are suffering from the growing problem of 'email stress' as they…They say: 'Females, in particular, tended to feel more pressure to respond than males. …'The problem is that when you go back to what you were doing, you've lost your chain of thought and, of course, you are less productive. …People's brains get tired from breaking off from something every few minutes to check emails. The more distracted you are by distractions, including email, then you are going to be more tired and less productive.' … The NEWS about the study

4. 49 minutes spent managing emails each day by the average office worker 4 hours spent managing emails per day by senior management worker 10: the points fall in IQ experienced by workers distracted by email (more than twice that found in cannabis studies) 20: the percentage of workers who are stressed Gather and analyze information applicable

5. BARRIES TO COMMUNICATION Information Overload ( 資訊負荷過多 ) Being confronted with a quantity of information that exceeds an individual’s capacity to process it. Gather and analyze information applicable

6. Identify and apply an appropriate tool for solving problems Should the ban stay or go? As a CEO of a company, Ellison should not remove the rule just because of the complains of employees. He should analysis what problem is and republish an appropriate rule.

7. Identify and apply an appropriate tool for solving problems Change the details of the new rule Do not prohibit employees to use email all day, maybe opening a certain period of time everyday is more appropriate. According to the information we found, senior management worker need more time to use email than the average office worker, that is, the demand of each class of worker is different. Investigate and find out an appropriate time for assigning to each class of worker.

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