1. Caulking, Drywall, Plaster, Orange Peel, Popcorn Ceilings, Locks, Tile Interior & Exterior Maintenance and Repair Course

2. Disclaimer The use of photos of tools and/or components which clearly indicate their manufacturer or brand in no way implies an endorsement of the company, brand or product by the National Apartment Association Education Institute.

3. Welcome! Roles and Responsibilities Make Ready Maintenance Caulking Ceilings and Walls Locks Tile Curb Appeal Swimming Pool Exterior Inspections Course Topics Resources: Participant Guide Presentation Your Questions Your Experiences Videos Demonstrations Your Participation

4. Make-ready Maintenance What is our primary goal in preparing an apartment for a new resident? "Like New Apartment"

5. Video: Make-ready Inspection Watch Video

6. Video: Apartment Key Check Watch Video

7. Video: Heating and AC Cycling Watch Video

8. Video: Alarms and Sprinkler Head Check Watch Video

9. Video: Bathroom Check Watch Video

10. Tips? What are some things you look for? What's different at your community than in the videos?

11. Your Community What's the process at your community? Does this process work? How can our properties know?

12. Lost Rent Rent that can never be collected because an apartment is vacant Example: Rent =$1000.00 Apartment vacant for 10 days= 333.00 lost rent

13. Lost Rent Is lost rent the only money lost to a move out? National Average of move out Cost Q1 2013 ~$3000.00*lost revenue *©SatisFacts Research: Atlanta/Baltimore/Chicago/Dallas/Los Ángeles Web: www.satisfacts.com Email: info@satisfacts.com

14. Maintenance Maintenance is not responsible for all of that loss: Rent Concessions Staffing Marketing/advertising Maintenance Cleaning - painting Miscellaneous

15. Maintenance Reinforces the need for us to be as efficient as possible

16. Make-ready Checklists Pg.3 Their use –Why? 1 st Inspection –Identify conditions at move-out 2 nd Inspection –Identify conditions at move in of new resident

17. MakeReady Board Apt number Move out date Move in date Floor plan Unit type Carpet Flooring Cleaning Completion date Inspection date Paint Repairs Counters/cabinets Comments…

18. Activity: The Ultimate Question Watch Video

19. Make Ready Best Ideas?

20. Caulk 3 main types Butyl Rubber Silicone Latex

21. Butyl Rubber Primarily Outdoor - Strong odor Works well with multiple surfaces - Concrete - Metal - Siding Very flexible - Backer rod needed for large gaps

22. Other Caulks Not Paintable Slow Cure Very Durable Slower Install Chemical Clean-up Mold “proof” SiliconeLatex Paintable Fast Cure Less Durable Fast Install Soap and water Clean-up Water based

23. Caulk Installing Latex Caulking

24. Latex Remove old Caulking

25. Latex Clean Surface

26. Latex Apply Caulk

27. Latex Tool the joint

28. Latex Wet Sponge

29. Latex Smooth Finish

30. Video: Latex Caulking Watch Video

31. Caulk Installing Silicone Caulking

32. Silicone Start Clean: Remove old - Clean surface - Rinsed and dry

33. Silicone Apply Tape

34. Silicone Leave opening for caulk

35. Silicone Apply bead

36. Silicone Even Coverage

37. Silicone Smooth with Tool Use chemical to clean off tool

38. Silicone Excess Caulk comes off with tape

39. Silicone Remove tape

40. Silicone Allow caulking to cure

41. Drywall Drywall Repair

42. Repair Materials Light weight Quick to dry Primer often not needed Doesn't shrink SpackleJoint Compound Varying weights Varying dry times Prime needed Shrinks

43. Drywall Don't break paper Thin layers of repair material Spread material wide Smooth after material is dry

44. Nail Pop Dimple or remove nail Secure the wall Apply Joint Compound Float Smooth finish Nail Pop

45. Video: Wall Adhesive Patch Watch Video

46. Video: Wall Patch Larger Blowout Patch Watch Video

47. Video: Wall Patch Larger with Tape Watch Video

48. Video: Wet Sanding Watch Video

49. Video: Top Coat Knife Skills Watch Video

50. Idea Share Surface Preparation Priming Paint Application Wall Repair

51. Textures Orange Peel

52. Textures Knock down

53. Textures Stippling

54. Texture Repair Notes Remove texture around area needing repairs first Make repair Apply texture Overlap repair to surrounding area Feather edges to blend (thin texture to surrounding area)

55. Locks Follow Consistent Policy…

56. Vacant Lock One key; many locks Different color to identify Install at move out All Vacant apartment on community have same lock Remove at move in Ensures safety as new resident will have "clean" lock

57. Key Security Keys are kept locked - Locked cabinet - Locked room Keys are kept coded - Not identifiable to the apartment - Not in order - Specific check out policy No duplicates!!!! - Log sheet

58. Ceramic Tile Walls or Floor

59. Grout Is grout waterproof? NO

60. Video: Grout Watch Video

61. Cleaning Grout Follow instructions on cleaner Ensure enough ventilation Apply sealer to maintain

62. Repairing Grout Remove cracked or damaged pieces Wet the wall before applying grout

63. Repairing Grout Buff tile to remove excess grout with a wet sponge before grout is dry

64. Interior Repairs QA

65. Curb Appeal What is the goal of curb appeal? To make sure that the outside appearance of the apartment community – and common areas – always look attractive

66. Curb Appeal How can we ensure that we are consistent?

67. Curb Appeal Is this a place residents can be proud to call home? Does our community present a positive first impression? Is our community its own best commercial? A checklist is not enough

68. Video: Pool Area Check Watch Video

69. Video: Pool Area Signage Watch Video

70. Swimming Pool Safety Consistency is key Follow local regulations "Attractive Nuisance"

71. Video: Pool Pump Room Watch Video

72. Video: Pool Chemical Check Watch Video

73. Common Pool Items to Check Proper pH level - 7.4-7.6 Proper Chlorine - 1-3ppm Bromine for spas Water QualityPhysical Items Signs and Markers Emergency Phone Life-safety equipment

74. Pool Gate A MUST!!! The pool gate must be self closing and self latching ALWAYS!

75. Idea Share Biggest Impact? Time Management? Tips, Tricks, and Tools? Curb Appeal

76. Building Exterior Checklist Semi-annual inspection - See problems early - Preventative

77. Exterior Inspection What is the difference between a Curb Appeal Inspection (checklist) and a Building Exterior Inspection (checklist)? Purpose

78. Exterior Repairs QA

79. Action Plan Page 42 Thank You For Attending