1. I joined MBUSA in 2014 as a Department Manager for Field Technical Service (FTS). I have almost 32 years automotive experience including retail and wholesale –Fixed Operations management –Parts Management –Fixed Operations Manager –General Manager / Global |Director After Sales Proud to be a Gen-X member Master Scuba Diver As General Manager of Engineering Services within MBUSA, I am responsible for key functions which support the overall business, the ownership experience and customer satisfaction I hold BS in Management and an Associates degree in Business from Northwood University How can I contribute? Purpose ? Value? 3 questions to ask yourself about what you do… David Tait

4. Places I’ve lived

5. Part Time Retail Dept. Store Kitchen Helper Food Cook / Prep Counter Person Liquor Store Cook- Mexican “Restaurant” Parts Driver Parts Whole Sale Manager Parts Phone Sales Importer Parts Manager Service Manager Parts and Service Director Fixed Operations Manager Service Specialist Operations Manager General Manager Director After Sales Global Director Service Director Department Manager General Manager Engineering Services

6. Brands I’ve Worked for… RetailersWholesale

8. Life Lessons Follow your passion. Never burn a bridge! Don’t be afraid to take a chance. Don’t wait for someone to do something. Find someone who will help you to be successful. “You come into the world naked. You go out with half a suit and your reputation” Ask for a reference Don’t be afraid to make a mistake… you can always start over Don’t expect people to listen or read! (tell them 12 times)

9. Communication is like teaching a dog to sit Repetition of the same message leads to positive results Eventually…. But giving up early just lets the dog win!

10. Continued… PATIENCE pays off Network Ask for help! Leave a mark Trust but never assume Don’t be afraid to work hard Ask the 5 Y’s / or look for the red “X” Sometimes you need to intervene Be adventurous! Have fun…