1. Chapter 1 WHAT IS A MANAGER? Person who plans, organizes, directs, and controls the allocation of human financial, material, and information resources in pursuit of organizational goals.

2. Planning:  defining goals and objectives  developing a roadmap to achieve those goals

3. Organizing:  structuring the resources of the organization to achieve organizational goals

4. Directing  Communicating  Mentoring  Modeling  Coaching  Motivating

5. Controlling:  monitoring performance  taking action to minimize the performance gap

6. Functional and General Managers u Functional Managers-handle tasks in a specialized area u General Managers-Oversee multiple functions or functional managers

7. Levels of Management  First Line  Middle Managers  Top Managers  Small Business Managers

8. First Line  Production supervisors, sales managers, store managers  directly responsible for operations  strong technical skills necessary

9. Middle Managers  Plant managers, area directors, division managers  Liaison between top and bottom levels  Receive general objectives from top management and translate them into specific objectives  Information link for information to move up in the organization  Affected by downsizing

10. Top Managers  Presidents and CEO’s  Direct the overall vision and direction of the organization  Much of their time is spent networking outside of the organization dealing with business environment issues

11. Small Business Owners  Must fill all roles mentioned above  Growth is dependent upon adapting to changing requirements of business size

12. Managers Vs. Leaders  Manager is a position  Leader does not require position