1. Copyright ExplorNet™ Troubleshooting, Repair and Maintenance Hardware & Operating System Computer Engineering Level 1 Objective 102.02

2. Hardware & Operating System Objective 102.02 Hardware related symptoms OS related symptoms Course Weight: 7%* *7% of the A+ exam questions come from this section; however, more than 7% of class time may be spent covering this most fundamental objective.

3. Hardware & Operating System Essential Question: Explain and interpret common hardware and OS symptoms. Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

4. Hardware & Operating System In this objective, we will learn: How to explain and interpret common OS faults. How to explain and interpret common hardware faults. How to create troubleshooting documentation. Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

5. Hardware & Operating System OS related symptoms Bluescreen System lock up Input/output devices Application install Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

6. Hardware & Operating System OS related symptoms Start or load Windows specific printing problems Print spool installed Incorrect/incompatible driver Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

7. Hardware & Operating System Hardware related symptoms Excessive heat Noise Odors Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

8. Hardware & Operating System Hardware related symptoms Status light indicators Alerts Visible damage Cable, Plastic Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.

9. Hardware & Operating System Use documentation and resources User / Installation manuals Internet / Web-based Training Materials Objective 102.02 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.