1. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk Skin Camouflage Administration and Policies

2. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk Can I write sunscreens and other useful products (e.g. scar infilling) on the prescription request form?

3. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk Can I write out the donation envelopes for my clients?

4. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk I am about to send C.S.R.C’s back in the post – do I need to let my Regional Coordinator know?

5. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk I receive an Update in my email account, do I need to read it?

6. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk Some freelance work has come up but you have a SCS clinic tomorrow which clashes with it - do you cancel your clinic?

7. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk You’ve been asked by a colleague if they can observe one of your clinics – do you let them?

8. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk You are expecting to see a client accompanied by a support worker as they have a history of violent behaviour. The client has turned up unaccompanied – what do you do?

9. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk You book your appointments and receive a referral for a client that lives 2 hours drive from you – what do you do?

10. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk My client doesn’t speak good English and needs an interpreter – how do I go about getting one?

11. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk You’re retiring and you’re wondering if the kit should be returned to Head Office as some of it looks pretty old – what do you do?

12. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk The Cost of Products The average cost of a Veil cream and powder with the delivery costs added is in the region of £70:00!!! (cost to the GP) If a practitioner chooses a different powder from another manufacturer it adds yet another order/delivery charge - better to recommend one brand than 2 different ones if possible.

13. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk This talk will be on the protected section of the website to see the questions and answers (by end of October)

14. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk In your admin packs Clinic forms – Client Service Record Card, Prescription Request Form, Referrer Letter Key points from policies Protected section of the website Things to tell CF staff and when

15. Registered Charity No. 1011222 Charity registered in Scotland SC039725 www.changingfaces.org.uk Keromask Please compare the whole Keromask range to the existing colours in the Dermacolor, Veil, Covermark and Dermablend ranges and tell us what you think of the Keromask colours currently not in your kits. And what you think of Keromask in general.