1. Brian Patrick EDLS 7010

2. Theory X?Theory Y?

3.  Public Service Motivation: 1. Targets those best suited for public service 2. Increases employee retention 3. Decreases employee turnover 4.Leads to higher levels of motivation Bright, L. (2008). Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees? The American Review of Public Administration, 38(2), 149-166. doi:10.1177/0275074008317248

4.  Work motivation can be divided into two streams: 1.Psychological, which focuses on employee characteristics 2.Sociological, which focuses on the organizational environment

5. Employee motivation is like baking a cake… http://www.youtube.com/watch?v=iMKnbPTafYM

6. Can be catered to your taste!  Basic ingredients for baking ◦ eggs, oil, flour, sugar  Basic ingredients for motivation ◦ job satisfaction, sufficient pay, social relationships & meaningful work

8.  Communication should be: 1. Understandable 2. Clear 3. Purposeful 4. Positive, negative, positive Schmitz, N. C. (2011). Motivation strategies for managing employees. (Order No. 1492582, The College of St. Scholastica). ProQuest Dissertations and Theses, 57-n/a. Retrieved from http://search.proquest.com/docview/871093738?accountid=26417. (871093738).

9.  Public Service Employees have: ◦ An inherently higher job security components than do private sector employees (Caldwell, 1978). ◦ Union involvement which now has more public employees in unions than ever before (Greenhouse, 2010). ◦ Job security which sometimes can be taken advantage of (Orozco, 2011)

10.  Leadership that trusts employees.  Employee empowerment provides a sense of achievement.  Leadership must have a strong sense of professionalism and pride in the organization.  Employee Involvement in the organizational decision making processes.  Freedom from fear of reprisal *Remember: Culture cannot be changed in a day (Schein, 1992).

12.  Ensure the morale and welfare of your public service employees!  Provide them with Moral leadership (ethics vs. morals).  Study the industry’s best (benchmarking). Before you can inspire others, you must inspire yourself