1. Information day on EUROCONTROL Guidance Material on the application of Common Requirements for Service Provision  Aeronautical Information Services Provider  Ana Paula Frangolho, Project Manager European Organisation for the Safety of Air Navigation

2. Overview of Common Requirements Volume II Aeronautical Information Services Contingency Plans Safe, efficient, continuous provision of services Integrity of data & level of accuracy Quality of services Compliance with ICAO standards Ensure information availability & suitability General Annex I Specific Annex IV

3. AISP EUROCONTROL Analysis ♦ ANSP’s should have in place a technical infrastructure that meets relevant ECIP objectives. ♦ Under the managerial control of ATSP the requirement for SMS is also applicable. Safe, efficient, continuous provision of services Quality of services Contingency Plans ♦ Introduction of a properly organised quality management system containing procedures, processes and resources necessary to implement quality management. ♦ Ensure that aeronautical data are traceable to their origin at any time. ♦ Must describe the procedures in case of interruption or degradation. ♦ It should contain agreements with other units (eg, adjacent AIS providers, EAD) and include a checklist to be used in case of fall-back. ♦ It should also describe actions to resume service

4. AISP EUROCONTROL Analysis Ensure information availability & suitability Integrity of data & level of accuracy Compliance with ICAO standards ♦ Aeronautical Information Services must ensure the integrity and accuracy in order to meet the operational requirements. ♦ It must encompass data from the source till the publication. ♦ Aeronautical information must perform the functions required to meet the users requirements. ♦ Be available and suitable for flight planning, flight management systems and flight simulators. ♦ Methods and procedures must be in place to guarantee the compliance with relevant ICAO standards. ♦ Differences notified to ICAO to be also included.

5. What criteria? A possible way to comply… Evidence! Quality of services Criteria Complianc e ► A quality system compliant with requirements of Annex 15 ► ISO 9000 series of quality assurance standards provide a basic framework for the development of a quality assurance programme ► Quality policy meeting needs of different users ► Provide evidence of quality system by means of manuals and monitoring docs ► Quality system implemented in conformity with ISO 9001-2000 ► Valid ISO 9001 certificate issued by an appropriate accredited organisation internationally recognised Evidenc e

6. What criteria? A possible way to comply… Evidence! Contingency plans Criteria ► Docs of fallback procedures & LoAs ► Fallback training plans, contingency exercises ► Records of training performed ► Procedures covering short, medium & long term disruptions ► Co-ordination & agreements with other units ► Ensure staff is aware of procedures and has relevant training ► Contingency plans coordinated with other units and agreed LoAs ► Implementation of local contingency systems ► Smooth and controlled degradation and redundancy Complianc e Evidenc e

7. What criteria? A possible way to comply… Evidence! Availability & suitability Criteria ► Customer service in place with registry, help-desk, accounting and customer complaint handling ►Documentation of procedures, including results and corrective actions ► Provision of Aeronautical data based on Annex 4 & 15 ► Provision of Integrated aeronautical information package (IAIP), including charts ► Whenever possible use of suitable electronic media ► Existing system in place to automatically process Aeronautical data ► Procedures for regular verification of availability and suitability. ►Corrective actions in place. ► Become EAD client/provider ► Implement integrated briefing Complianc e Evidenc e

8. What criteria? A possible way to comply… Evidence! Criteria Complianc e Integrity & accuracy Documentation of procedures & monitoring: ► ISO 9001:2000 certificate (every 3 years) ►E xternal audit reports & corrective action reports ►Agreements between originators & AISP Evidenc e ►Implementation of common data quality measures, from origination to delivery ► Implementation of ISO 9001 QMS ► Achievement of certification ► Implementation of EUROCONTROL guidelines and specifications in terms of timeliness & data content ► Achieve ISO certification ►Submit relevant QMS for inspection