1. CRISIS MANAGEMENT PLAN NATIONAL ZOOLOGICAL PARK

2. BACKGROUND INFO Washington D.C. Mission: demonstrate leadership in animal care, science, education and sustainability 163 acre Park (part of Smithsonian network) 2,000 individual animals, 400 species Funding: Government/Friends of the National Zoo Services: Animals Learn about conservation Gardens Separate research facilities State of the art veterinary hospital Professional training Virtual national zoo

3. INTRODUCTION Highlights importance of Crisis Management Plan From Dennis W. Kelly Director, Smithsonian National Zoo

4. ACKNOWLEDGEMENT FORM Page that employees sign that certifies that all necessary personnel have read and understand the content of the crisis management plan and their role in the case of a crisis.

5. REHEARSAL DATES For any crisis plan to be effective, practice makes perfect. All necessary personnel are required to participate in three rehearsal dates each year This year: April 24 August 16 December 6

6. FIRST ACTION DATE Situation that threatens the safety or negatively impacts this public, appropriate. Threats may be internal or external Consensus required

7. CRISIS MANAGEMENT TEAM CONTACTS Internal Dennis W. Kelly-Director Smithsonian National Zoo Steven L. Monfort-Director Smithsonian Biology Institute Robert J. Lamb-Director, Friends of the National Zoo Suzan Murray- Chief Veterinarian Head of Staff-Smithsonian National Zoo

8. CRISIS MANAGEMENT TEAM CONTACTS External Cathy L. Lanier-Mayor, Washington D.C. Director- American Red Cross Washington D.C. Fire Department Local Hospitals Children’s Hospital John Hopkins University Howard University Hospital

9. CRISIS RISK ASSESSMENT Issues due to animal management Most likely Pittsburgh Zoo Natural Disasters Most damaging LA Zoo, 2007 Economic Problems Recent government shut down Most Zoos rely on some type of gov/private funding Poor Employee Relationships Toledo Damaging to image

10. INCIDENT REPORT FORM Used during crisis Contains sections to report Date crisis became apparent Location People involved Description (damages) Parties contacted Action taken (date) Result of action (date)

11. PROPRIETARY INFORMATION STATEMENT Certain info is confidential If there is uncertainty, seek consensus or legal counsel

12. COMMUNICATION STRATEGY WORKSHEET Used to record communication in a crisis Includes: Stakeholder contacted Mode of comm. Date of comm. Purpose of comm. Attached content of comm.

13. SECONDARY CONTACT SHEET Designate two community relations reps Contacts Nearest Hotels American Association of Zookeepers Washington Sports teams Community Outreach Dulles International Airport Churches within 15 mi. Neighborhood associations

14. CRISIS CONTROL CENTER Dulles International Airport 1 Saarinen Cir, Sterling Virginia 20166 703-572-2700 Close Easily Accessible