1. Experiences to report social indicators as a Network Javier Vaca Executive Director

2. About RFR’s members

3. Importance for RFR and IMF members  Accelerated growth of microfinance in the Ecuador since 2005.  Challenges for MFIS in innovation and quality of products and services according to its market.  Target market expansion maintaining its mission and vision.  Adaptation of MFIS to new regulatory environment which demands the mandatory to present the social balance in its reports for management.  Requirements from investors and donors.  Overindebtedness risk.

4. To generate indicators to measure if MFI being « Bring the mission into practice » The best practice : FINANCIAL AND SOCIAL SUSTAINABILITY Our objective

5. Inputs to develop our SPM model  SPI tool  MFI database analysis  PPI tool  Universal Standars for SPM  Mix market indicators  Latin America proposal (FOROLAC, Redcamif, Mision Project). Information, benefits Costs ($, time)

6. Social performance monitoring process 1. RFR-MFI : Information validation from MFI database 2. Working plan to complement or correct database 3. RFR: Monitoring and validation of database structures 4. MFI training to report social information structures 5. Semiannual collection through web RFR with a password 6. Market and individual MFI reports generation.

7. RFR’s social and financial report software RFR tienen una plataforma de captura de datos a través del internet

8. RFR’s social and financial report software

10. Experiencia de Redes en indicadores sociales RFR’s social and financial report software

11. Experiencia de Redes en indicadores sociales RFR’s social and financial report software

12. REPORTS EXAMPLES

13. Groups clients

14. Client satisfaction

16. PPI (Poverty index)

17. SPI (Social audit)

18. Conclusions  RFR allows MFI to specify their own specific social goals.  RFR allows MFI to track client experiences for better understand the needs of each person and design products and services according to these needs (client satisfaction social + mission goals + financial results).  RFR system allows to manage MFI social information directly from MFI database, controling quality and eliminating data errors. Low costs, grate results.

19. www.rfr.org.ec estadisticas@rfr.org.ec jvaca@rfr.org.ec QUITO - ECUADOR