1. Conflict

2. Examples of conflict Think back on cases, exercises etc. Others.

3. One party perceives its interests are being opposed or set back by another party.

4. Challenger video

5. Conflict Free associate

6. Book lists Causes Mostly dysfunctional conflict causes p. 489.

7. What causes functional conflict?

8. Levels of conflict Between two people—personality conflicts Between groups within an organization— intergroup conflict Between organizations Cross Cultural Conflict.

9. Of these Personality is the most challenging to address No good solution. Ideal solution is to get the sides to talk to each other and be logical. Commonly does not work Practical solution is to ignore it. Change what you can change. Hope one quits. Take one conflict situation at a time. Big question is do you intervene or do you expect them to solve specific problems?

10. Managing intergroup conflict Keeping it at the idea level not personal level. Challenging when parties have had negative past interactions. Lowers trust.

11. Programmed conflict Ask others to use logic and facts in persuasive arguments. Two ways.

12. Devil’s Advocacy Someone has the job to be the critic. To find the problems and pitfalls. Group must address those real issues constructively not dismissively.

13. Dialectic Method Debate techniques. Ask for two or more proposals. Each advocates their proposal. Forces people to consider issues. Commonly done is some businesses. Michael Eisner and Disney sought conflict to generate new ideas.

14. Five Conflict-Handling Styles IntegratingObliging DominatingAvoiding Compromising HighLow High Low Concern for Others Concern for Self 14-15 Figure 14-4 McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

15. How does this link to Leadership Power Communication style

16. Negotiation Give and take between two conflicting interdependent parties. Examples of negotiation—any law suit situation with customer, employee, supplier etc. Wal-mart negotiates deals with suppliers. Tends to be difficult because independent but interdependent.

17. Ways to negotiate Distributive— zero sum gain. One wins the other loses. The more one gains the more the other loses. Commonly financial. Distributive—win-win. Rely on creativity and ways to share economic gains.

18. Role play if time

19. Case