1. Good Practices on Open Innovation & Knowledge Management Support Strategies for SMEs Services from Intermediaries for SMEs Bruno Woeran March 15, 2013 Saint-Petersburg South-East Finland - Russia European Neighbourhood and Partnership Instrument 2007-2013 Project 2011-009-SE631 “Open Innovation Service for Emerging Business –OpenINNO” This project is co-funded by the European Union, the Russian Federation and the Republic of Finland

2. Overview Good Practice STRATEGI EDIM Introduction Regional Services

3. Activities Regional Contact Point for EU Programmes for Training, Research and Technology Programmes for the Vienna Region - Vienna, Lower Austria, Burgenland Consultancy, Support and Service Provider for national and transnational Technology Transfer and RTD-Projects Regional Promotor for Vocational Training in Europe

4. Innovation & TT Activities Regional Contact Point for national and transnational TT- Activities. Member in several Technology Transfer Networks (www.tii.org) Organisation of Technology-Transfer-Days (WASTE, Renewable Energies, Water, etc.) Transfer Office for Dissemination, Validation and Search for RTD-Results for SMEs, Universities and Institutes Active Partner Search for Technology Transfer

5. Good Practices STRATEGI Modernisation in work organisation. Knowledge Management EDIM – More Successful through Innovation Management

6. 1. Awareness 2. Training and Audits 3. Web Portal

7. Partner Institutions

8. Phases www.kmstrategi.com

9. 2.1. Audit Results. Model Strategy Identifying Key Success Factors Key Success Factors Knowledge Management Practices (Diagnosis) Design of Knowledge Management System Inventory Indicators Strategic Analysis Design IC and KM. Systems Intellectual Capital Measurement System Intellectual Capital Measurement System REPORTS External Analysis: “PEST” Analysis and “Porter” Model Internal Analysis: Tangible and Intangible Resources New Strategy

10. Phases

11. AIM: To go more deeply into and apply IC and KM concepts on a set of interested companies ACTIONS 1.Training the companies 2.Audit and Advice 3.Base for comparison 1.1. Training Results. Phases PHASE 2. Training and Audit

12. 1.Training A: specialization courses for different functions: 6 courses, 15h each = 90h, within a period of 4 months 2.Training B: courses for each interested company: 12 courses, 9h each = 108h, within 3 months 1.2. Training Results. Given Hours

13. OBJECTIVE: Dissemination, training and advice about KM and IC ACTIONS 1.Creating a section with news and events 2.Elaborating and maintaining a documents warehouse PHASE 3. Web Portal www.kmstrategi.com

14. Good Practices - EDIM STRATEGI Modernisation in work organisation. Knowledge Management EDIM More Successful through Innovation Management (Erfolgreich durch InnovationsManagement)

15. Good Practices - EDIM Austrian Project within the protec+ 2000 INNO Programme Initiative of Ministry for Economic Affairs Project Partners: Regional Offices, Consultants Project Duration: 2 years

16. Good Practices - EDIM Project Content – Adaptation – www.unternehmenscheck.atwww.unternehmenscheck.at – Testing – Teleconsulting/Telecoaching - Audit

17. Good Practices - EDIM Adaptation – Investigate available IM tools – Develop, test and implement automated IM process tool for companies to use – www.unternehmenscheck.at www.unternehmenscheck.at – Awareness events

18. Good Practices - EDIM Testing – www.unternehmenscheck.atwww.unternehmenscheck.at – awareness events – 25 Trial companies for teleconsulting / telecoaching

19. Good Practices - EDIM Teleaudit – 25 companies for tele support – 5 companies for continued teleaudit