2. Established in 1986; ~ 240 CustomersLocated in Blacksburg, VA; Home of BEVAward Winning TechnologyLeading local government provider of inbound-outbound communication solutions Who is Tele-Works ?

3. About our work eVision provides inbound & outbound communication GOVERNMENT

4. About the Solution eVision integrates all departments with all access channels with one platform Building Utility Court Parks & Rec. Finance

5. Tele-Works’ Role Blacksburg’s Goal Strong desire to communicate more effectively with stakeholders Help with new technologies providing proactive outreach (SelectAlert/FirstResponder)

6. Communication is bi-directional Website Newsletter List-serves Cable, etc.. Mass Comm. Phone/Fax eMail/Web TDD/Multi- Lingual Personal – ME! Agency Citizen

7. Problem: Communication & Information Silos (single string) emailphone/faxwebother

8. Single Post to Multiple Devices email phone/fax web other

9. Simplified Administration phone, voice mail fax emailTDD/TTY cellular pager PDA web

10. SelectAlert: Push Technology Locally known and Branded as: Visit Blacksburg’s website

11. Blacksburg Alert Sample eMail Automated Voice Click For Audio

12. Sample Subscriptions Agency/Dept. News Changes in Services (bulky trash) Crime Trends (Business Watch) Traffic (road closures) Driven by need. Limited only by imagination.

13. Build it, and a few will come. Market it, and connect with the masses.

14. Marketing & Promotion Visible Public Introduction High-Profile Launch

15. Marketing & Promotion Point of sale Brochures/Cards Town Vehicle Stickers

16. Marketing & Promotion Blacksburg Transit

17. Blacksburg Alert Benefits Personalization for customers Standardization for agency Departments Subscriptions Content Performance Improvement

18. End of Story? 1.Customer Subscriptions 2.Location Specific (GIS) 3.Department Specific (Business Process Driven) (Inbound Services) U

19. 2. Location Applications Utility Notices (boil alert; pressure) Changes in Service (bulky trash) Crime Trends (neighborhood watch) Traffic (road closures) Emergency-impacted areas

20. GIS Location-Based Notification

21. Transit 3. Department Specific Customer eVision & FirstResponder Department Utility Permits Tax Courts Data File: Pending Warrants Data File: Delinquent Bills Business Process Where is my bus?

22. Thank You www.tele-works.com