2.  Follows a line of authority or chain of command  Will vary:  with the size of hospital or office  Number of people employed

3.  Important for health care workers to identify and understand their respective positions  Workers must take questions, problems, and reports to their immediate supervisors  If they cannot help, then go to the next level

6. YOU WORK AS A NURSE ASSISTANT IN A HOSPITAL. A PATIENT ASKS FOR HELP TO GO TO THE BATHROOM. HOW CAN YOU DETERMINE IF THE PATIENT IS ALLOWED UP TO THE BATHROOM?

7. YOU WORK AS A DENTAL ASSISTANT IN A LARGE DENTAL CLINIC WITH THREE DOCTORS. YOU SEE THE SECRETARY- RECEPTIONIST TAKING MONEY OUT OF THE CASH DRAWER AND PLACING IT IN HER PURSE. WHAT DO YOU DO?