2. Building CARS Building CARS Facilitator: Loretta VanPelt

3. Introduction The acronym, CARS is a useful framework for identifying and understanding the type of environment necessary for people to build quality products. A healthy workplace is focused on creating awareness and providing resources to support the emotional and psychological safety of all members—allowing all members the freedom to concentrate on work performance. 3

4. How We Build CARS To avoid offensive behaviors that can cause friction, damaged relationships, lost workdays, or injury… Communication Appreciation Respect Sensitivity 4

5. Name Your Team! 1.Form Teams 2.Meet Your Table Team Members 3.Name your Team (one word of your Team Name must include a current GM product) 4.Introduce your Team

6. Communication  A wareness of communication fundamentals.  B ehaviors for effective communication skills.  C onnecting appropriately with different communication styles. 6

7. 7  Exchange ideas and information.  Speak and listen with respect and purpose.  Speak clearly and confirm receptivity and understanding.  Express concerns or sensitive topics without depreciating others.  Engage in unfiltered conversation to overcome conflict and build trust.  Recognize the meaning and impact of non-verbal and para-verbal messages. The Way We Talk Can Change The Way We Work

8. 8  Acknowledge people.  Appreciate the unique perspective of others.  Appreciate strengths and knowledge of others.  Fight the tendency to make assumptions.  Extend care kindness, understanding to others.  Look for the value that each person brings. Appreciation

9. Appreciation Being considerate and saying please and thank you for even the smallest things. Manners go a long way and make people feel appreciated. 9

10. Respect Respect is mutual care and regard, dignity, and physical and emotional safety; a state in which everyone counts, and everyone counts upon everyone else. 10

11. Respect  Treat people with politeness, courtesy, kindness.  Listen to what others have to say before responding.  Don't interrupt or talk over people.  Keep confidences/don’t spread gossip or rumors 11

12. A RESPECTFUL WORKPLACE 12

13. Sensitivity Sensitivity is showing politeness and consideration in attitude and behavior toward others. Sensitivity or a lack thereof, directly impacts productivity, healthy work relationships and job satisfaction. Nothing is better for a team than seeing everyone engage in considerate behavior. 13

14. Sensitivity Have your opinion, but give people the space to express their opinion. Sometimes we may not agree but everyone is entitled to express how they feel about some thing. You can disagree but do so in a calm manner. Avoid profanity, shouting, cursing, abusive tones. Offer a listening ear. You may not have time to hear it, but it is important the person can confide in you and lean on you for support. 14

15. Probably Not a Good Idea to Tell That Joke If… Probably Not a Good Idea to Tell That Joke If… Discourage humor that pokes fun at others. 15 You have to look over your shoulder and lower your voice. You would not want the joke to show up on the front page of the local paper with you as the author. You would not want the joke to show up on the front page of the local paper with you as the author. You would not feel comfortable telling it in front of your parents, children or grandparents

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17. Take Responsibility for Your Impact 17 “What should I do if I didn’t intend to offend”? “I can’t know your intentions. I only know your behavior!”

18. Scenario: Where is the light? Red Yellow Green Scenario: Where is the light? Red Yellow Green 1.How would you rank these characters: MOST wrong to LEAST wrong? 2.What policies were violated in this story? Whose behavior was in the Red? Yellow? Green? 3.Which of these characters could have prevented this from happening? What ACTIONS could have prevented this? 18 EMILY New Employee RUTHSupervisor JOHN Emily’s Best Friend PAUL District Rep DAVID Co-Worker (Ring Leader) OTHERS -David’s Friends -People who didn’t want to be involved -Witnesses

19. Am I Doing My Part To Build CARS? Communication Appreciation Respect Sensitivity 19

20. CARS Team Activity  How can you demonstrate good COMMUNICATION in the workplace?  How can you demonstrate that you have an APPRECIATION for others?  How do you demonstrate RESPECT in the workplace?  How can you demonstrate SENSITIVITY toward others in the workplace? 20

21. Everyone is responsible for Removing Barriers to Building CARS C ommunication A ppreciation R espect S ensitivity 21

22. 1.What things will you Start? 2.What will you Stop? 3.What will you Continue? START? STOP? CONTINUE? 22

23. Thank You! 23