1. eOffice Solution Planning
업무관리 접속률이 높게 나타남.
업무관리
인력관리
업무관리의 효율화
일일업무
프로젝트 관리
일정관리
업무검색
…..
근태관리
교육관리
이력서관리
인사평가관리 ……
개인별 팀별 업무관리
영업 및 손익관리
프로젝트 및 리스크관리
45%
35%
인력관리의 최적화 5%
직원의 근태 및 야근관리
직원의 인사평가 및 경력관리
장비와 비품관리
15%
고객사 관리
영업망 관리
협력사 관리
명함관리
…..
예산(원가)관리
경비관리
매출/매입 관리
교육비 관리 ….
영업관리
손익관리

2. Marketing Innovation Channel Innovation e-Business Transformation
Home Page
Application
e-branding
Web Style Guide
On-line Marketing
Web DB Integration
Mobile Application
Customer Integrated
Marketing Innovation
Channel Innovation
e-CRM
e-Marketing
WCMS ….
DB/Web Server
Multimedia Server
Wireless/Security
Solution
System

3. Business Domain eConsulting eVenture eSolution eCompany eOffice
eBiz Strategy Consulting.
eBiz Management Consulting
eBiz Restructure Consulting
eVenture
eSolution
Real estate portal
Network swap service
Internet Fax
Tour portal
Internet broadcasting
Community portal
eCRM(Web call center)
eCommunity
eFAX(Dial Fax)
eIRM
WCMS
eCompany
EDMS
GroupWare
Enterprise Knowledge
Internet Purchasing System
eOffice

4. Solution Development Loyalty 60% 30% 30% 60% Supplier Supplier
Customer
Customer
eCRM
IRM
PRM
Solution Development
System Integration

5. e-CRM e-CRM eBiz Solution analysis _e-CRM e-CRM function Analysis
로그분석 및 접속자 통계 분석
회원의 메뉴별/ 그룹별 성향 및 접속통계 분석
회원 성향 분석을 통한 부문별 통계 및 접근 방법론
회원의 구매 패턴이나 관심분야를 분석하여,
거기에 대응하는 마케팅 전략 수립
고객의 소비성향과 구매욕구 분석 및 맞춤서비스
다른 분야간 연관 관계
각종 분석기능 및 분석 데이터 활용 프로그램
Data Gathering
Analysis
Adaptation
e-Customer Relationship Management

6. eBiz Service Domain eBiz Total Service eBiz SI & Solutions
eBiz Consulting
eBiz
Total
Service
e-Marketing & Promotion
eCreative & Contents

7. ERP/EIP SCM CRM e-Business Perspective System E-biz transformation
e-Supply chain Management
e-Customer Relationship Management
- 파트너와의 협력은 전략적 자산
- Supply Chain를 활용한 경쟁 우위 확보
- 고객 정보, 고객 관계는 전략적 자산
- 다양한 채널을 통합한 고객 서비스 제공

8. eBiz Solutions & Service
IT development &
management
Network Integration /
Automation System
15%
20%
10%
SI consulting &
management
Consulting for eBiz
eStrategy Consulting.
eManagement Consulting
eBusiness Restructure Consulting
e-CRM,e-Marketing Consulting
55%
e-Solution/ e-Infra/ e-Infra
Internet Area
BSP Area
SI Area
NI Area

9. eBiz Solutions & Service5% 5%
10%
One-Stop
Service
Wireless Internet
Web Mailing
IT consulting
IT development
IT management
N/W management
New technology
BSP
10%
BSP Area
Internet Area
SI Area
NI Area
Consulting Area
Web Contents
Web SI
BSP MU :
(Business Service Provider Management Unit)

10. Solution & Service - SI Development & Solutions
SCM
Marketing
Forecasting
Personalization
Campaign Management
Marketing Encyclopedia
ERP
Sales
eStrategy
CRM
Forecasting,
Opportunity Management,
Configuration,
Generation ……
CMS
EIP
Services
Forecasting,
Customer Care
Spare Management
………

11. SI Business Area SI consulting SI development SI management
SI Area
NI Area
Solution Area
SM Area
Internet Area
R&D Area
Consulting Area
SI consulting
SI development
SI management
N/W management
New technology
Network Integration
- Network Consulting
- Network Integration
- Network Management

12. eBiz Enterprise Management
Business & IT Strategy
Innovation
Supply Chain Execution
Operation
Optimization

13. 2004 2004 중점 사업 분야 사업부문별 균형과 내실 아웃소싱을 통한 원가절감 Web Design Consulting
Web integration
Publishing
DB generation
Web Building
eSolution

14. eBiz Sector & Solutions
Customer
DW/E-CRM / CRM
B2C
CMS
EIP/EKP
Management
& Business
B2E
GW/KMS
ERP
PMS
IPS
Partner
& Supplier
B2B
SCM
ElS
Marketplace
E-Marketplace
B2M

15. eBiz Consulting eBiz Solutions eBiz Integration
eBiz Solutions & Service
55%
15%
20%
10%
Internet Area
BSP Area
SI Area
NI Area
Supplier A
Customer A
eBiz Consulting
Supplier B
Customer B
Supplier C
eBiz Solutions
Customer C
eBiz Integration

16. Web SI Area SI Area NI Area eBiz Solutions & Service 55% 15% 20% 10%
System Area
55%
15%
20%
10%
Web consulting
Web development
Web management
Web SI Area
eCRM
WCMS
Mailing
IRM/PRM
SI consulting
SI development
SI management
SI Area
CRM/DW
EIP/EKP
GW/KMS
ERP/SCM
Network Integration
Automation System
Enterprise Network
NI Area
MES
CTI
IBS
PABX

17. Data Warehousing/Integration Customer Interaction Platforms
통합회원관리 및 활용방안
Customer Communications
CRM
Data Warehousing/Integration
Club
The press
e-CRM
Consumer
Analyst
Sales
Service
Marketing
Purchaser
Investor
Customer Interaction Platforms
Interaction Management Infrastructure
SMS
Channel
Web FAX
Channel
Channel
Web Site
Channel
Post
channel
투자자
미래고객
충성고객

18. Data Warehousing/Integration Customer Interaction Platforms
통합회원관리 및 활용방안
Customer Communications
CRM
Data Warehousing/Integration
Club
The press
e-CRM
Consumer
Analyst
Sales
Service
Marketing
Purchaser
Investor
Customer Interaction Platforms
Interaction Management Infrastructure
SMS
Channel
Web FAX
Channel
Channel
Web Site
Channel
Post
channel
투자자
미래고객
충성고객

19. Office Management System
2단계(시스템 연동)
1단계 (솔루션 개발)
자산관리
고객관리
업무관리
인력관리
손익관리
KMS
자료실
CRM GW 문서
EDMS
ERP
E-Planning
SCM

20. Office Management System
2단계(시스템 연동)
1단계 (솔루션 개발)
자산관리
고객관리
업무관리
인력관리
손익관리
KMS
자료실
CRM GW 문서
EDMS
ERP
E-Planning
SCM