1. IIE logo Pioneering Performance Improvement in New Venues: Vietnam INTERNATIONAL SOCIETY FOR PERFORMANCE IMPROVEMENT 2016 ANNUAL CONFERENCE Philadelphia, Pennsylvania Monday, April 11, 2016 1

2. IIE logo Presenters Susan Fickling Director, Participant Training Programs Institute of International Education Andrew Gilboy Senior Partner & CPT Associates for Global Change Felipe Tejeda Senior Partner & CPT Associates for Global Change 2

3. IIE logo By the end of the workshop, you will be able to … Describe ways to apply PI to Non-Governmental Organizations in developing country context Assess which aspects of PI’s methodology were the most applicable in a highly-centralized, economically-booming environment Consider ways to overcome language & cultural obstacles 3 Objectives

4. IIE logo 11:15 – 12:30  Introductions, Objectives, Agenda  Session 1: The Scene: PI with NGOs in Vietnam  Session 2: Adapting PI to Local Realities  Session 3: Overcoming Language & Cultural Constraints  Session 4: Discussion 4 AGENDA

5. IIE logo The Scene: PI with NGOs in Vietnam 5 SESSION 1:

6. IIE logo 6 Vietnam USAID Partner Capacity Development Program Impl Partner Environment & Social Dev Econ Growth & Governance Health Program Dev Program Manager (COR) Local NGOs Target Institutions Local Collaborators USAID Sector & INGO IPs Government Agencies ------ ------------ Sectors/Offices

7. IIE logo 7 Ghana USAID Partnership for Education: Learning Integrating PI throughout Change Process Education MOE Govt. Independent Education Educ Boards U.S. Implementing Partner with Local Ghanaian Partners --------------- ----- USAID Sectors/Offices ---- Program Manager District Educ Offices Schools Communities Applying PI at all levels of project implementation

8. IIE logo 8 Applying PI methods Challenges & Solutions  Mutual agreement on Solutions Package challenging Solution: Validation Meeting established to select priorities & set Implementation Schedule  PI Assessment: too heavy, NGO had insufficient time; “assessment fatigue” Solution: “HICD Lite,” focus on back office not technical service delivery; work with less data;

9. IIE logo 9 Applying PI methods Challenges & Solutions  Open to PI process due to familiarity with Training Solution: Illustrate how previous training had not improved performance & introduce PI solutions based on assessment  NGOs familiar with Solutions/interventions proposed, such as Strategic Planning, M&E, Fund-Raising Solution: Changing mindset to integrate solutions across NGO’s systems

10. IIE logo Adapting PI to Local Realities 10 SESSION 2:

11. IIE logo 11 Adapting PI to Local Realities  Readiness: determined by USAID not by CPTs Solution: a) bring NGO & USAID together to manage expectations & explain PI; b) demonstrate effectiveness of PI & value of time invested (to both USAID & NGOs)  “Training as a solution” mindset entrenched Solution (for donor): Reinforce USAID’s HICD framework inspired by ISPI; illustrate how training investments have often not resulted in sustainable “capacity development” Solution (for NGO): Build on how non-training interventions lead to sustainable performance improvements when based on evidence from assessments

12. IIE logo 12 Adapting PI to Local Realities  Managing Two Clients: Donor & NGO Solution: Maintain communication on progress, challenges, and timelines with Donor and NGO  Reaching Clarity Agreement on Solutions Packages Solution: Prepare Memo of Understanding (MOU) outlining solutions package, commitments to timelines, and responsibilities of NGO and PI consultants, signed by all parties

13. IIE logo Overcoming Language & Cultural Constraints 13 SESSION 3:

14. IIE logo 14 Language & Culture  Language: Conducting assessments in English Solution: Train and support Vietnamese PI specialists  Culture: Heavy hand of central govt in NGO affairs Solution: Be prepared to adapt solution packages to work within government regulations

15. IIE logo By the end of the workshop, you will be able to … Describe ways to apply PI to Non-Governmental Organizations in developing country context Assess which aspects of PI’s methodology were the most applicable in a highly-centralized, economically-booming environment Consider ways to overcome language & cultural obstacles 15 Objectives – did we achieve our objectives?