1. Info-Tech Research Group1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2014 Info-Tech Research Group Inc. IT Governance World Class Operations – Impact Workshop

2. Info-Tech Research Group2 Introduction The IT Governance workshop has one goal: Optimize your IT governance structure and processes to enable faster, more effective decision making and monitoring. CIOs who want to optimize their IT governance structures and processes to increase IT efficiency. Set target metrics for measuring the success of IT governance. Create an IT governance structure and committees to meet business and IT objectives. Identify the roles and responsibilities for committee participation, cadence, and create an agenda for committees. Build an effective IT governance process to ensure effective decision making. Develop a transition plan to implement the IT governance changes. This Research Is Designed For:This Research Will Help You:

3. Info-Tech Research Group3 Beyond Practical Research – Workshops Get You To Results Workshops: Leverage Best Practices Research and Get to Action Unlike other Research firms, Info-Tech believes it’s important to help our members as they work on process improvements. We offer a 40-hour workshop, which guides you to make systematic improvements to your core processes. Workshops are designed to help focus attention, create alignment, and ensure best practices are put to work at your organization. Our workshops help you get to immediate impact and results and are tailored to your situation and needs. Workshops: Focused on You Implementing Improvements The goal of each Capability Optimization Workshop is to create tangible benefits and clear improvements through process improvement guidance. Specific deliverables, goals, metrics, and outcomes are established for each workshop. Successful workshops will leverage our years of analyst experience and written research to provide an engaging experience which focuses on getting you to measurable results. Each workshop begins by diagnosing the current state, and then focuses on providing guidance and analysis to lead you to high impact improvements based on best practice research. Three and six month follow-ups will occur to guide you as you realize benefits. Info-Tech Workshops provide the best practices and guidance necessary to help you build a World Class Operation Capability Optimization Workshop Diagnose Current State Right- Sizing Process Process Design Measuring Benefits Guidance & Support

4. Info-Tech Research Group4 Unmanaged and ad-hoc approaches to IT governance cause: Long decision-making cycles. Conflicting guidance around prioritization. Absent or incomplete management of portfolios – no lifecycle approach. Undocumented, incomplete knowledge and information, and no formal knowledge transfer. Duplicated effort and technology redundancies between departments. Shutting IT out of key IT decisions, and increased likelihood of “shadow IT.” Having effective IT governance structure and processes will: Provide a formalized process for managing organizational decision-making. Save time and money by ensuring that time spent in meetings is effective, that the right people are in those meetings, and preserve IT’s ability to make the most appropriate decision. Foster a culture of accountability for decision-making, identifying and resolving issues, and foster communication throughout the organization. Optimize risk by ensuring proper risk thresholds are understood, targeted, and ultimately managed. Optimize your resource allocation by reducing wasteful activities through proper allocation of authority through defined, documented, and communicated roles and responsibilities. Why do you need to optimize IT governance?

5. Info-Tech Research Group5 The program provides a comprehensive IT Governance with a focus on setting up governance to meet corporate objectives Define the Corporate Value Discipline, set IT Governance objectives Identify IT Governance roadblocks, and set metrics to demonstrate governance value Build IT Governance Committees designed to achieve corporate goals Build an IT Governance process to enable faster decision making Establish an ongoing implementation plan and roadmap to ensure IT Governance success Begin the optimization of IT governance Set expectations Current state analysis Build Committees Build the IT Governance Process Implement and communicate Assess Build Implement

6. Info-Tech Research Group6 Info-Tech’s IT Governance Workshop guides you through the process of setting up an effective structure in four days Set expectations Current state analysis Build Committees Build the IT Governance Process Assess Build Implement Understand IT Governance Conduct a SWOT analysis Set objectives and metrics Identify current structure road blocks Committee charter Participation & cadence Agenda and responsibilities Process flow Inputs & outputs Decision making thresholds Define policies Training Communication Implementation timelines Key Workshop deliverables  IT Governance objectives and metrics  IT Governance committees  IT Governance roles and responsibilities  IT Governance decision making process  Complete implementation and communication program Implement and communicate

7. Info-Tech Research Group7 Workshop Outline NameLearn How to:List of deliverables Module 1 Assess the current state Establish the current state of your IT governance structure Prioritize IT objectives SWOT analysis and list of current pain points Success target metrics Module 2 Design the future state Build the IT governance structure and committees. IT governance roadblocks IT governance target state structure Committee purpose, agenda, RACI, and procedures Module 3 Draft and test the IT Governance process for two of the five governance areas Effectively run governance committees, ensuring that each committee responsibility is actionable and has defined inputs and outputs. Build IT Governance Processes Validate IT governance structure and processes

8. Info-Tech Research Group8 Workshop Outline NameLearn How to:List of deliverables Module 4 Build a Communication and Action Plan Communicate the rationale for the change in the IT Governance structure using practical communication plans. Communications Management Plan Template IT Governance Stakeholder and Communication Planning Template IT Governance Action Plan

9. Info-Tech Research Group9 AM PM Module 1: Assess the current state 1.1 Set Expectations 1.1.1 About Governance 1.1.2 Set Objectives 1.2 Identify Objectives 1.2.1 Identify the key business drivers 1.2.2 Determine your organization’s focus 1.3 Assess Current State 1.3.1 Conduct a SWOT Analysis 1.3.2 Identify IT Governance problems 1.4 Define Success Metrics 1.4.1 Identify KPI for IT Governance

10. Info-Tech Research Group10 Module 2: Design the future state PM 2.3 Draft your IT Steering committee documentation 2.3.1 Define your IT Steering Committee Purpose 2.3.2 Define and document IT Steering Committee RACI 2.3.3 Define and document IT Steering Committee agenda & Cadence AM 2.1 Formulate your “current state” IT Governance Structure 2.1.1 Identify current committees at each tier 2.1.2 Identify characteristics of each current committee 2.1.3 Identify success and roadblocks in the current process 2.2 Build your “future state” IT Governance Structure 2.2.1 Review proposed structure 2.2.2 Define responsibilities of each suggested committee 2.2.3 Define roles within each suggested committee 2.1.4 Identify success metrics 2.4 Draft a second Committees documentation 2.4.1 Define and document committee Purpose 2.4.2 Define and document committee RACI 2.4.3 Define and document committee agenda and cadence

11. Info-Tech Research Group11 Module 3: Draft and test the IT Governance process for two of the five governance areas AM 3.1 Draft a governance process for governance area 1 3.1.1 Build your governance process 3.1.2 Establish thresholds PM 3.2 Test governance process and committee structure 3.2.1 Conduct governance scenario testing 3.2.2 Review and address governance pain points 3.3 Draft a second governance process for governance area 2 3.3.1 Build a governance process for the second governance area 3.3.2 Establish project thresholds for the selected governance area 3.4 Test your governance process and committee structure 3.4.1 Conduct governance scenario testing 3.4.2 Review and address governance pain points

12. Info-Tech Research Group12 Module 4: Build a Communication and Action Plan PM AM 4.1 Identify stakeholders 4.1.1 Identify and analyze stakeholders 4.2 Build the communication plan 4.2.1 Define the IT Governance vision statement 4.2.2 Create a stakeholder management plan 4.3 Next steps 4.3.1 Process implementation considerations 4.2.3 Create a communication plan 4.3.2 Action Plan 4.3.3 Workshop debrief

13. Info-Tech Research Group13 IT Governance Workshop Primary Deliverables  IT Governance objectives and metrics  IT Governance committees  IT Governance roles and responsibilities  IT Governance decision making process  Complete implementation and communication program IT Governance Reference Book IT Governance Action Plan IT Governance Structure Selection Tool

14. Info-Tech Research Group14 IT Governance Workshop Core Deliverables Five key deliverables will be completed during the workshop: IT Governance Reference Book: Complete this template to provide stakeholders with key information regarding: 1. The overall IT governance structure 2. IT governance metrics 3. Governance Committee Charters for each committee 4. IT governance high level processes The IT Governance Reference book should be used as an information source throughout the organization. IT Governance Structure Selection Tool: Use this tool to identify the optimal IT governance structure for your organization based on your top IT objectives. The tool provides details on the optimal committees and the responsibilities and participants for each. Stakeholder Communication planning and tracking template: Use Info-Tech’s Stakeholder Communication Tracking and Planning template to help plan communication of the organizational changes. 1 2 3 4 IT Governance Action Plan Tool: Use this tool to assign accountability and schedule key steps in the implementation of your optimized governance structure. Include scheduling details for communication, completion of building the structure and processes, training, retirement of previous committees and responsibilities, and launch.

15. Info-Tech Research Group15 IT Governance Workshop: Built on World Class Research, Experience, and Standards Research Process COBIT Driven Grounded in open international standards. Team with over 25 years experience. Over 2,800 hours of research. Based on primary and in-field research. Tools & Templates IT Governance Structure Selection Tool IT Governance Reference Book Communications Management Plan Template IT Governance Stakeholder and Communication Planning Template IT Governance Action Plan 169 page Research Report 31 in-depth activities and exercises