1. SharePoint Online Hybrid Troubleshooting Tips and Tricks Manas Biswas Sr. Support Escalation Engineer, SharePoint Online Escalation Services Microsoft

2. Meet Manas Biswas Escalation Services, Microsoft. Microsoft’s Cloud strategies, Office 365 and Azure Passion for informing and inspiring the world to embrace the future “Office365”

3. Meet Rob Latino Part of the Office 365 Support organization for over 4 years Certified in Office 365 Administration Involved in the Office 365 community and technical content management

4. Module Overview Hybrid Infrastructure At a Glance Troubleshooting Hybrid – “Scope It” Result Source & Query Builder- An Out Of Box Tool Some common scenarios – The remote server returned 404 during outbound calls. – JWT Token Invalid – Duplicate SPN

5. Hybrid Solution

6. On-premises SharePoint Server 2013 Enterprise Search portal: Local and remote search results are available SharePoint Online search portal: Local search results are available Primary web app SharePoint Online Local search results only Site collection Microsoft Office 365 tenant SharePoint SharePoint Server 2013 Farm Hybrid search results Outbound Inbound SharePoint Online cannot query SharePoint Server InternetMicrosoft data center Intranet Customer network SharePoint Server can query SharePoint Online

7. On-premises SharePoint Server 2013 Enterprise Search portal : Local search results are available SharePoint Online search portal: Local and remote search results are available Internet Microsoft data center Intranet Inbound Perimeter network Customer network Outbound Reverse proxy SharePoint Online can query SharePoint Server SharePoint Server cannot query SharePoint Online SharePoint Online Microsoft Office 365 tenant SharePoint SharePoint Server 2013 Farm Hybrid search results Site collection Local search results only Primary web app

8. On-premises SharePoint Server 2013 Enterprise Search portal and SharePoint Online search portal: Local and remote search results are available. Inbound Outbound SharePoint Online can query SharePoint Server Internet Microsoft data center Intranet Perimeter network Customer network Reverse proxy SharePoint Search can query SharePoint Online SharePoint Online Microsoft Office 365 tenant SharePoint SharePoint Server 2013 Farm Hybrid search results Site collection Primary web app Hybrid search results

9. SharePoint Online SharePoint On Premises Office 365 Search Center Index Component Query Processing Component ?? User Profile Service App Authenticated User Reverse Proxy

10. Results from Sharepoint On Premises Results from SharePoint Online

11. Result Source & Query Builder- An Out Of Box Tool

12.  demo Please leave this area blank to allow for picture in picture recording RESULT SOURCE & QUERY BUILDER

14. Results from SharePoint Online No results from SharePoint On-Premise

15. The remote server returned 404 Issue Description : No Search results are returned from Sharepoint Online when querying from SharePoint Onpremise. Hover on Result Source configured and click on Test Source. An identical error is shown.

16. The remote server returned 404..continued

19.  demo Please leave this area blank to allow for picture in picture recording THE REMOTE SERVER RETURNED 404..

20. The remote server returned 404..continued

23. Execute the below commandlet $app = Get-MsolServicePrincipalCredential - AppPrincipalId "00000003-0000-0f1-ce00- 000000000000" $app Validate the cert Date Expired cert can cause this issue.

24.  demo VALIDATE CERTIFICATE DATES

27.  demo Please leave this area blank to allow for picture in picture recording VALIDATE IF DUPLICATE SPN IS PRESENT

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