1. Federal Acquisition Service U.S. General Services Administration Business Development June 9, 2014 Andrew Randles

2. Federal Acquisition Service Overview  Business Development  Market Overview  Marketing 2

3. Federal Acquisition Service R10 - Business Development - Organization  Contractor Support  NCSC Call Center  Barry Nelson – 874, 871, 874V  Staci Oetting – 00CORP, 899, 738II  Agency Support  NCSC Call Center  Maureen Duckworth  Tam Lindsley  Tony Cecchi 3

4. Federal Acquisition Service 4 Customer Support/Busines s Operations (Contractors) Agency Support & Strategic Opportunity Development (Agencies) Opportunity Development Deltek Searches Partnering with RCDs/CSDs/NAMS Professional Services Category Analysis Agency Spend Analysis Top 10 Agency Analysis/Visit Book Expiring Contracts Analysis Category and Subcategory Analysis SOW Reviews NCSC Agency Customer POC Draft Responses to OMB MAX Agency/Center Level Presentations Success Stories Analysis using CART/Tableau Salesforce Assist Prospective & New Contractors Expedite Request Low/No Sales Contractors Contract Transitions/Data Request BD data for Contractors Schedule Combinations or Changes NCSC Contractor POC & email boxes All Schedules Marketing / Advertising, MSC Newsletter Schedule & Interact Web pages/content/maint Surveys Customer and Vendor Satisfaction Surveys Schedule Surveys Expo, Industry Day Success Stories 1649 Interface with Co’s & BCAs as req’d Serve on Central Office Teams as req’d Staci -899, 00CORP 738II Barry – 871, 874V, 874 Maureen Tony Tam

5. Federal Acquisition Service Market Overview  Professional Services is the Largest Category aside from Information Technology.  FY13 ~ $57B (FPDS $)  GSA Captured 16.3% of Market  Top 10 Agencies account for 85% of Sales  FY14 FAS has captured ~15% of the market YTD  Includes 8 Schedules and OASIS 5

6. Federal Acquisition Service Professional Service Schedule Sales (Based on 72A $) 6 FY2010FY 2011FY2012FY2013FY2014 (YTD Apr) MOBIS 874$5,094,022,231$5,269,298,353$4,886,220,006$4,666,023,573$2,991,753,071 PES 871$3,062,771,213$2,934,033,735$2,903,713,354$2,865,670,211$1,958,757,092 Logworld 874V$1,006,052,710$1,172,668,226$1,183,935,666$825,901,691$380,160,604 Consolidated$675,448,984$667,754,706$756,827,085$670,770,343$480,364,544 Environmental 899$394,943,771$486,342,762$457,480,690$424,879,656$262,419,290 Language 738 II$142,435,751$134,937,513$145,247,635$137,875,870$91,722,110 FABS 520$1,154,669,077$1,255,308,876$1,459,230,139$1,804,976,816$1,553,670,607 AIMS 541$386,465,674$442,394,298$433,877,021$348,678,290$239,065,909 Total$11,916,809,411$12,362,738,469$12,226,531,596$11,744,776,450$7,957,913,227 %Diff from Prior FY3.74-1.10-3.94-32.24

7. Federal Acquisition Service 7 Marketing  No one single approach  Relationship Development  Refer the Agency to us. We can explain program & assist  Interact Site – Schedules Contractor Success - Marketing Matters Video Series  Website: https://interact.gsa.gov/groups/contractor- successhttps://interact.gsa.gov/groups/contractor- success  "Services Ordering Solutions: Avoiding MAS Confusion" at http://interact.gsa.gov/groups/services-ordering-solutions http://interact.gsa.gov/groups/services-ordering-solutions

8. Federal Acquisition Service Questions 8