1. 1 Supplier Case Study Shaun Joils – Gate Gourmet Director Operations, Oceania

2. 2 facts & figures 6 CONTINENTS 32 COUNTRIES 124 LOCATIONS 27.8K+ EMPLOYEES 270+ CUSTOMERS 350M+ PASSENGERS SERVED/YEAR We specialize in catering and hospitality, provisioning and logistics; and onboard products and services to companies that serve people on the move. Overview

3. 3 Introduction Our strategic skills: leading independent global provider of products, services and solutions related to a passenger’s onboard experience Natural strategic alignment for us with NSW TrainLink From ‘arm’s length’ to ‘collaborative partnerships’ – KPI’s that drive this Innovation

4. 4 Use of technology ERP system interfaced with TrainLink’s food safety systems Bar code alignment with the new NSW TrainLink retail POS system Demand planning and product waste reduction – KPI driven Product innovation through menu and packaging design Innovation

5. 5 From “words in a contract” to going live – Day 1! Stakeholder management Challenges Building relationships A global focus for us Understanding the customer Further use of technology Governance This journey so far… and beyond

6. 6 A new relationship as much as a partnership Collaboration Innovation is key KPI’s – drives joint performance Questions and Answers Recap