1. T ELEPHONE E XPRESSIONS

2. There are certain expressions that are always used while talking on the telephone. Even though it is not impossible to use more general conversation terminology, it is still preferable to stick with the accepted phone language: it will sound more professional. Here are some basics:

3. more informal identifying the listenerIs that Bruno Zola? Could I speak to Bruno Zola, please? Is that Bruno? Are you Bruno? Is that you, Bruno? saying who you are(Yes,) speaking.Yes (it is). introducing yourselfMy name’s Elena Luma.It’s Elena. I’m Elena. This is Elena. Here is Elena. Phone greetings

4. A SKING PEOPLE TO SPEAK SLOWLY / SPEAK UP Sorry, could you speak slowly, please? Yes, sure. Could you speak up, please? Yes, of course.

5. E NDING A PHONE CONVERSATION When you phone for information, you can often end with phrases like this: OK, I think that’s everything I need. OK, I think I’ve got all the details Thanks. You’ve been very helpful. Thanks very much for your help. Bye bye. Goodbye.