1. Eddy Adams, David Wilcox, Drew Mackie Digital inclusion and Housing Associations

2. Aim for universal Net access by 2005 Driven by Digital Scotland team Six themes: awareness; access; support; skills; content; community involvement Priority: households in disadvantaged areas Housing associations serve many of the target users - so how can they best use information and communication technologies (ICTs)? Scottish agenda

3. The business agenda: focus on internal efficiency... upgrade tech, train staff The services agenda: add online to the current mix... info, repairs, allocation The digital inclusion agenda: focus on tenants...involvement, learning Must work for both tenants and associations Possible HA ICT agendas

4. Where is agenda overlap? Awareness Access Content Support Skills Increased efficiency Enhanced services Tenant support? Involvement Benefits Information Communication Collaboration Visibility

5. ResearchSeminars Games, tools Ideas to agencies Resource brokerage? First ideas Community of practice? Toolkit? Clarify requirements Gain commitmentPlan outputs Our programme

6. Some services online, centre access, training Innovation requires partnerships...... and also strong champions Funding is a problem Need focus for sharing good practice... and strategic leadership First step: community of practice JRF research

7. Invite involvement in the programme Demonstrate game to help make choices Discuss case studies Review partnership and funding realities Develop ideas for agency discussion Today’s agenda

8. Games provide A neutral space within which to experiment A structure to incorporate local and professional knowledge A generator of conversation and debate across disciplines and experience A way of establishing a common language A way of incorporating different learning styles Can use ‘for real’ or to raise awareness

9. Cards “Cost” Cartoon Description Resources

11. Possible process Workshops

12. Use game to catalyse development process Back-up kit of checklists, stories Add content game for web site etc Build ‘community of practice’ network.... Events, online discussion and resources Help in brokering partnerships and funding Market place for ideas, products, services First ideas