1. Microsoft BPOS to Microsoft Office 365 Transition Module 20 | Name | Microsoft Corporation

2. BPOS 2 Office 365 Business Value of Microsoft Online Services People | Technology | Financial | Process No server upgrades No data migration 24x7 technical support Predictable price Familiar Experiences Business Value of Microsoft Online Services People | Technology | Financial | Process No server upgrades No data migration 24x7 technical support Predictable price Familiar Experiences New features and offerings + SERVICE 2

3. Business Intelligence Collaboration Unified Communications Enterprise Content Management SharePoint 2010 Word 2010 PowerPoint ® 2010 SharePoint Workspace 2010 PowerPoint 2010 SharePoint 2010 Word 2010 Office 2010 ClientServer Lync Server 2010 Lync™ 2010 Word ® 2010 Lync 2010 SharePoint ® 2010 Power Pivot for Excel add-in Exchange Server 2010 SP1 Outlook ® 2010 Exchange 2010 Outlook 2010 Share an Office application with others in one click See presence and contact others from within your shared document with IM or voice See voice mail transcripts and faxes right in your inbox Consolidate & quickly analyze vast amounts of data. Share & Refresh powerful BI models in SharePoint Edit the same document at the same time Use & update SharePoint documents and lists when you’re not connected Quickly broadcast a slideshow right from within PowerPoint Avoid sending sensitive mail to the wrong people with help from Mail Tips and keep security a priority with Retention Policy and Automated Policy Application Enhance content management with smart templates that populate document metadata Easily access rich client/server capabilities with the Backstage view in Office 2010 3

4. Business Productivity Online Suite Deskless Plan 1 Plan 2 Plan 1 Kiosk Plan 1 Business Productivity Online Suite Plan E1 4

5. BPOS Transition 5

6. Business Productivity Online Suite Additional Storage SKU Deskless Worker SKU Customer will be given for free Standalone SKU SharePoint Deskless will be retired No SharePoint Kiosk SKU LiveMeeting will not be offered as Standalone V2 customers can get rights to LM until end of FY13 (GA+18) EA customer with LM standalone will be offered rights to Lync and will get Lync Online once they renew their contract 6

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8. New featuresNew offerings SharePoint Online deskless worker deprecation Live Meeting to Lync 2010 transition New system requirements New portal experiences URL changes for OWA and portals Online Desktop Setup (one-time only) replaces Sign-in App Optional: federated identity New password requirements Optional: rich coexistence 8

9. Office 2003 Not SupportedInternet Explorer 6 Not SupportedOffice Communicator 2007 R2 Not SupportedBPOS Sign In Application DeprecatedOnline Desktop Setup Required 9

10. Office 365 has updated strong-password requirements. When users reset their passwords via the normal password expiration process, new passwords must meet the following requirements: −Passwords must be between 8 and 16 characters −Passwords cannot contain characters from different language sets, e.g. Arabic or Greek or German −Passwords can only be comprised of basic, English- language letters and symbols, called ASCII characters −ASCII characters include: A-Z, a-z, 0-9, ! @ # $ % ^ & * - _ + = [ ] { } | \ : ‘,. ? / ` ~ “ ( ) ; 10

11. Microsoft Online Identity (Current) Federated Identity (SSO) with ADFS 2.0 11

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13. New Identity Platform New Server Platforms Improved Administration Single Sign-On (SSO) Federated identity Live ID infrastructure Microsoft Federation Gateway Exchange 2010, SharePoint 2010, Lync 2010 Architected from the ground up for multi- tenancy Server-service parity Improved coexistence Native migration tools Role-based access control Remote PowerShell Extended control panels Self-serve user admin More settings / options exposed to admin Office 365 brings many top-requested features from customers The term “transition” describes the end-to-end experience of a customer moving from BPOS to Office 365, including planning, piloting, data upgrade, client access and configuration work 13

14. Microsoft Make customers aware Propose schedule Information and guidance All changes within Microsoft datacenters Uninterrupted mail flow Migrate all data Customer Respond to schedule proposal End-user training and communications Update end-user computer software and devices if necessary Configure Domain DNS settings for Outlook and Lync Server 2010 Optional: Deploy ADFS role, Exchange Server 2010 CAS role 14

15. Office 365 GA CY2011 Limited Transitions 1-3 months post GA (Exchange only) Transition Available GA +4 months English, Japanese & French first supported languages BlackBerry Transition Late 2011 or early 2012 Transitions End GA +16 months 12 Months to Transition 15

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17. Plan & Prepare Learn Schedule Deploy end-user software Prepare end-users Pilot Transition 48 hours Mail flow uninterrupted Admin &customer portal locked SharePoint locked for part of weekend Configuration Configure end-user computers and devices as needed Re-configure mail- enabled applications (Exchange Online) New Deployment New Office 365 users and services ADFS and Single Sign On Rich Co-existence & Exchange CAS 17

18. GA +90 Days Upgrades Office Communication Online Servers Lync 2012 Experiences 24-hour weekend Communicator Outage T -60 Days Proposes transition date Accepts transition date Deploys Lync2010 and prepares desktops T -7 Days / Pre-Stage Prepares SharePoint site collections for transition Tests Passwords Experiences brief, 5-15 minute SharePoint Outage Transition Migrates Tenant, Exchange data, and SharePoint data to Office 365 SharePoint is read only for most of weekend T +7 Days / Finalize Finalizes SharePoint migration Experiences brief, 5-15 minute SharePoint Outage 18

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20. Experience Continues to use BPOS services before transition (Outlook, SharePoint, etc.) Receives information from Administrator about transition End User Tasks Automated DeploymentManual Deployment None Update desktop to minimal requirements (Office, IE, Etc.) Log in to Office 365 via portal.microsoftonline.com Run Office 365 Desktop Setup via portal.microsoftonline.com Install Lync client from portal.microsoftonline.com 20

21. Experience Continues to manage tenant from BPOS Admin Portal before transition Admin receives initial notification about the transition and proposed transition date Tasks 1. Update technical contact to insure receipt of transition communications 2. Respond to Readiness Survey 3. Confirm or decline proposed transition date in MOAC 4. Update AutoDiscover DNS settings for Exchange, Add a DNS SRV Record for Lync Online 5. Prepare users and user desktops for transition 6. Identify mailboxes for pilot, if desired 21

22. Microsoft gathers customer feedback Microsoft notifies Customer to “Be Ready By” In Email Via Account Team Microsoft propose a specific transition date In Email In Product Customer Acknowledges or Requests Different Date Via MOAC only Communication and Countdown Guidance Reminders Documenta tion Initial transition timeframe based on customer response to Readiness Survey Date specificity narrows as transition date approaches Initial transition timeframe based on customer response to Readiness Survey Date specificity narrows as transition date approaches 22

23. Microsoft Online Services ©2010 Microsoft Corporation Legal | Privacy Community | Feedback

24. Microsoft Online Services ©2010 Microsoft Corporation Legal | Privacy Community | Feedback

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28. Experience Mail flow will be uninterrupted, but after transition: −User will be prompted to re-start Outlook −OWA will stop working. Users must use new Office 365 URL −Mobile devices will stop working and will need to be re-configured SharePoint site collections will be locked to ‘Read Only’ for some time during the weekend Lync, Live Meeting will continue to function Tasks 1. Create new bookmark for Office 365 Outlook Web App 2. Have print out of mobile device reconnect instructions on hand 28

29. Experience MOAC will become read-only 24 hours prior to transition −New licenses can not be purchased during transition −Users can not be created, modified or deleted during transition Tasks 1. Provide users instructions on how to reconfigure mobile devices 2. Complete any new license purchases 48-hours prior to transition date 3. Address any user changes, including employment status changes 48-hours prior to transition date −If you need to deny a user access to BPOS during the transition period, call Support 29

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31. Experience Outlook and SharePoint work immediately Outlook will automatically re-configure (no OST re-download required, existing profile preserved) SharePoint URLs will direct to new SharePoint Online Tasks 1. Log in with same UserID@Company.Com and Password as before 2. Create new bookmark for Office 365 Outlook Web App & portal.microsoftonline.com 31

32. Experience Admin can access Office 365 portal and manage tenant via portal.microsoftonline.com Tasks 1. Start V2 DirSync 2. Recreate mailbox retention policies 3. Assist users with any connectivity issues 4. Setup ADFS and Exchange rich coexistence if desired 32

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34. Begin T-7 Days Transition Complete Incoming Email Single Mailbox Office 365 Exchange Server BPOS Exchange Server FOPE 34

35. BeginT-7 DaysTransitionT+7 DaysComplete Your Data 35

36. Begin GA +90 Days Transition +120 Days Microsoft Online Client 36

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39. Not convertible to production for existing customers (convertible for new Office 365 customers) Existing customers cannot use their BPOS domain in beta Beta Not convertible to production for existing customers (convertible for new Office 365 customers) Existing customers cannot use their BPOS domain in Office 365 trial Office 365 Trial (GA) Small group of end users and their mailboxes moved to Office 365 Production pilot – users will stay on Office 365. Data preserved Mailbox Pilot (GA+) Pre-GA Post GA 39

40. Operating System The Windows ® 7 operating system The Windows Vista ® operating system with SP2 Windows XP with SP3 Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard) Windows Server 2008 Operating System The Windows ® 7 operating system The Windows Vista ® operating system with SP2 Windows XP with SP3 Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard) Windows Server 2008 System Microsoft.NET Framework 2.0 Java client 1.4.2 (for Macintosh OS X) System Microsoft.NET Framework 2.0 Java client 1.4.2 (for Macintosh OS X) Office Clients Microsoft Office 2010 or Office 2007 with SP2 Office 2008 for Mac and Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for Mac Lync 2010 Office Clients Microsoft Office 2010 or Office 2007 with SP2 Office 2008 for Mac and Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for Mac Lync 2010 Client Applications Microsoft Online Desktop Update Client Applications Microsoft Online Desktop Update Browser — Microsoft Online Portal Internet Explorer 7 or later Mozilla Firefox 3.x Apple Safari 4.x Browser — Outlook Web App Internet Explorer 7 or above Firefox 3 or higher Safari 4 or 5 on Macintosh OS X 10.5 Chrome 6 and later versions (OWA Light) Outlook Web App also has a light version that supports a reduced set of features across almost any browser Browser — Microsoft Online Portal Internet Explorer 7 or later Mozilla Firefox 3.x Apple Safari 4.x Browser — Outlook Web App Internet Explorer 7 or above Firefox 3 or higher Safari 4 or 5 on Macintosh OS X 10.5 Chrome 6 and later versions (OWA Light) Outlook Web App also has a light version that supports a reduced set of features across almost any browser 40

41. Upgrade to Office 2010 or Office 2007 SP2. Outlook 2003 not supported via any protocol OR use Outlook Web App (part of Exchange Online) in browser Internet Explorer 7 or higher (v3 or higher for Firefox, v4 or v5 Safari) Exchange Online Read/Edit via Office Web Apps (browser companion to Office) Document must be Office 2010 or 2007 SP2 to edit Not all plans (SKUs) offer Office Web Apps edit capability Read capability is part of SharePoint Online Internet Explorer 7 or higher (IE 8 on Windows XP) Read/Edit via Office rich client Document and Office client must be 2010 or 2007 SP2 SharePoint Online 41