1. “Thank you for allowing us to serve you.”

2.  The main goal and operation at the tax collectors office is to do just that, collect taxes.  We collect a variety of taxes and fees from the obvious to not so obvious  Community involvement through tag and charity promotions  Pride ourselves on customer service and efficiency through training and cross training  Our offices run completely on the fees associated with each customer transaction

3.  Gulf Harbors (New Port Richey)  West Pasco Government Center (New Port Richey)  Land O’Lakes (Central Pasco Government Center)  Dade City (East Pasco Government Center)  COMING SOON! Wesley Chapel (Compark 75, Wesley Chapel)  Hours ◦ Mon, Wed, Fri (8:30am-5:00pm) ◦ Tues, Thurs (7:30am – 6:00pm) ◦ Saturday (9am -1pm) *only office in the state*

4. Staff consists of 166 FTE Positions Total Budget: $8,607,105

5.  Operations ◦ Tag Department ◦ Tax Department  IT Department  Customer Relations  Human Resources  Finance  Support Services

6.  Driver’s Licenses ◦ Learner’s Permit/Road Tests ◦ Florida ID ◦ CDL (Commercial Driver’s License)  Vehicle Titles (In state/Out of state) ◦ Vehicle Identification Number (VIN) Verifications  Registration Renewals New/Original ◦ Manufactured Home ◦ Automobile, Motorcycle, Heavy Truck  License Plates & Specialty Plates  Disabled Parking Permits  Auto Dealer Transactions

7.  Boat/Vessel ◦ Titles ◦ Registrations  Hunting License  Freshwater Fishing License  Saltwater Fishing License  Recreational Use Permit ◦ Limited Entry Quota/Hunt program to prevent overcrowding and harvest of game in certain areas of Florida.  Birth Certificates

8.  Real Estate Taxes ◦ Tax Certificates ◦ Tax Deed Applications ◦ CDD (Community Development District) Fees  Business Tax Receipt ◦ Pasco Business License  Tangible Tax ◦ Tax assessed on equipment used at a business that is not real estate or motor vehicles that is computed by the Property Appraiser yearly.

9.  Technology infrastructure support ◦ Mainframe Programming – Real Estate, Tangible Tax, Business Tax ◦ Payment Processing ◦ Phone Tree ◦ Website ◦ PC Troubleshooting ◦ Networking & Internet ◦ Equipment Maintenance ◦ Email configuration

10.  Website design  Press Releases  Training ◦ New Hires ◦ Ongoing/New training  Call Center  License Plate Promotions  Local Charity Promotions  Comment Cards  Community Events

11.  Personnel/Staffing needs ◦ Hiring ◦ Promotions  Employee Benefits ◦ Health ◦ Dental ◦ Vision

12.  Mailings ◦ Renewals: Auto, Boat, Parking ◦ Heavy Truck renewals (December) ◦ Manufactured Homes renewals (January) ◦ Real Estate Taxes (November) ◦ Business Tax Receipts (June)  High speed payment processing  In House Printing  Office Courier  Ordering and Storage

13.  Last year our office ◦ Performed over 1 million transactions ◦ Collected over half a billion dollars ◦ Served over half a million lobby customers  Our call center receives on average between 700 and 1000+ calls daily  Support our Troops License plate promotion collected over $7,000 in donations for our troops Thank you for your attention, come see us soon!