1. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. 180 Seconds to Increased… Customer Engagement Customer Delight Customer Revenue Affordable Customer Engagement & Intelligence That Delivers

2. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More

3. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More Create Customer Segmentation Model To Increase Campaign Response

4. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More Provide Ongoing Wallet Share Insights To Increase Sales & Margins Create Customer Segmentation Model To Increase Campaign Response

5. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More Provide Ongoing Wallet Share Insights To Increase Sales & Margins Increase Social Media Brand Advocacy Create Customer Segmentation Model To Increase Campaign Response

6. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More Provide Ongoing Wallet Share Insights To Increase Sales & Margins Increase Social Media Brand Advocacy Add 10,000’s Of Segmented Customer Emails To Your Database Create Customer Segmentation Model To Increase Campaign Response

7. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Customer Feedback Gather Insights on their Experience, Expectations, Desires and More Provide Ongoing Wallet Share Insights To Increase Sales & Margins Increase Social Media Brand Advocacy Add 10,000’s Of Segmented Customer Emails To Your Database Deliver Offers To Customers That Drive Return Visits Create Customer Segmentation Model To Increase Campaign Response

8. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Gather Insights on their Experience, Expectations, Desires and More Provide Ongoing Wallet Share Insights To Increase Sales & Margins Increase Social Media Brand Advocacy Add 10,000’s Of Segmented Customer Emails To Your Database We Do More Than Just Customer Feedback Deliver Offers To Customers That Drive Return Visits Create Customer Segmentation Model To Increase Campaign Response The Who, What, When, Why & Where of your customer while increasing advocacy, emails acquisition and store visits.

9. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Helped increase customer delight by 27% in 18 months. We identified key customer delight drivers and helped design a program that re-focused frontline staff on the things that mattered most to customers. Real Results For Brands Like Yours

10. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Helped increase customer delight by 27% in 18 months. We identified key customer delight drivers and helped design a program that re-focused frontline staff on the things that mattered most to customers. Discovered 42% were spending LESS than they had planned. We discovered the causes for each of the 5 customer segment to “under-spend” during their visits and supporting the client with timely data updates during the operational changes. Real Results For Brands Like Yours

11. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Helped increase customer delight by 27% in 18 months. We identified key customer delight drivers and helped design a program that re-focused frontline staff on the things that mattered most to customers. Discovered 42% were spending LESS than they had planned. We discovered the causes for each of the 5 customer segment to “under-spend” during their visits and supporting the client with timely data updates during the operational changes. Identified $17M in new revenue opportunity Our Wallet Share analysis for a woman’s clothing chain identified a $17M yearly revenue opportunity by simply increasing the quantity of clothing articles by 5% for sizes 8 & 10’. Real Results For Brands Like Yours

12. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Helped increase customer delight by 27% in 18 months. We identified key customer delight drivers and helped design a program that re-focused frontline staff on the things that mattered most to customers. Discovered 42% were spending LESS than they had planned. We discovered the causes for each of the 5 customer segment to “under-spend” during their visits and supporting the client with timely data updates during the operational changes. Added $15M worth of value to our client without costing them a cent Our process organically grew customers email opt-ins by 176,000 addresses in less than 10 months. The client assigned each email address a lifetime value of $86 on their Balance Sheet. Identified $17M in new revenue opportunity Our Wallet Share analysis for a woman’s clothing chain identified a $17M yearly revenue opportunity by simply increasing the quantity of clothing articles by 5% for sizes 8 & 10’. Real Results For Brands Like Yours

13. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. A Win-Win Experience For You And Your Customers Invite E-Mail Database Receipt Multi-Channel Invitation Options ❶

14. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. A Win-Win Process For You And Your Customers Invite E-Mail Database Receipt Multi-Channel Invitation Options Web/Mobile Multi-Lingual Platform Gather Email Opt-In Easy Experience For Your Customers Experiential Data Wallet Share Data Competitive Data NPS & NES Data ❶ ❷

15. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. A Win-Win Process For You And Your Customers Invite E-Mail Database Receipt Multi-Channel Invitation Options eCoupon Offers Social Advocacy Engage Instant Prizes Memorable Engagement Multi-Platform Multi-Lingual Web Portal Gather Email Opt-In Easy Experience For Your Customers Experiential Data Wallet Share Data Competitive Data NPS & NES Data ❶ ❷ ❸

16. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. A Win-Win Process For You And Your Customers Analyze Add Data Streams Dedicated analyst Ongoing Analysis Unlimited Insights Validity : 95% We Are Your Insights Group Invite E-Mail Database Receipt Multi-Channel Invitation Options eCoupon Offers Social Advocacy Engage Instant Prizes Memorable Engagement Multi-Platform Multi-Lingual Web Portal Gather Email Opt-In Easy Experience For Your Customers Experiential Data Wallet Share Data Competitive Data NPS & NES Data ❶ ❷ ❹ ❸

17. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. A Win-Win Process For You And Your Customers Analyze Add Data Streams Dedicated analyst Ongoing Analysis Unlimited Insights Validity : 95% We Are Your Insights Group Invite E-Mail Database Receipt Multi-Channel Invitation Options Reporting Segmentation Wallet Share Share Real Insights For All Stakeholders eCoupon Offers Social Advocacy Engage Instant Prizes Memorable Engagement Multi-Platform Multi-Lingual Web Portal Gather Email Opt-In Easy Experience For Your Customers Experiential Data Wallet Share Data Competitive Data NPS & NES Data ❶ ❷ ❹ ❺ ❸

18. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

19. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch CUSTOMER ENGAGEMENT OPTIONS Cash Receipts Tent Cards & Buttons Printed Coupons Email Database QR Codes SMS/Text Social Media PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

20. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch DATA COLLECTION OPTIONS Web Phone/IVR SMS/Text Kiosk CUSTOMER ENGAGEMENT OPTIONS Cash Receipts Tent Cards & Buttons Printed Coupons Email Database QR Codes SMS/Text Social Media PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

21. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch DATA MINING & ANALYSIS Dedicated Analyst Statistically Valid Ongoing Insights on:  Customer Experience  Segmentation  Wallet Share  Basket Size & Content  Brand Perception  Competitive Activity  Market Activity DATA COLLECTION OPTIONS Web Phone/IVR SMS/Text Kiosk CUSTOMER ENGAGEMENT OPTIONS Cash Receipts Tent Cards & Buttons Printed Coupons Email Database QR Codes SMS/Text Social Media PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

22. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch CUSTOMIZED REPORTING SOLUTIONS Customized Reporting For Each Group: Operations Marketing Merchandising Buying Training Real Estate Instant Email Alerts Executive Summaries DATA MINING & ANALYSIS Dedicated Analyst Statistically Valid Ongoing Insights on:  Customer Experience  Segmentation  Wallet Share  Basket Size & Content  Brand Perception  Competitive Activity  Market Activity DATA COLLECTION OPTIONS Web Phone/IVR SMS/Text Kiosk CUSTOMER ENGAGEMENT OPTIONS Cash Receipts Tent Cards & Buttons Printed Coupons Email Database QR Codes SMS/Text Social Media PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

23. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. Turnkey Implementation Managed By Us We Manage Everything From Design, Implementation, Training To Launch We Provide End-To End Program Development & Implementation, Ongoing Program Management, Ongoing Advanced Analysis, Multi-Departmental Reporting and One-To-One Executive Presentations. CUSTOMIZED REPORTING SOLUTIONS Customized Reporting For Each Group: Operations Marketing Merchandising Buying Training Real Estate Instant Email Alerts Executive Summaries DATA MINING & ANALYSIS Dedicated Analyst Statistically Valid Ongoing Insights on:  Customer Experience  Segmentation  Wallet Share  Basket Size & Content  Brand Perception  Competitive Activity  Market Activity DATA COLLECTION OPTIONS Web Phone/IVR SMS/Text Kiosk CUSTOMER ENGAGEMENT OPTIONS Cash Receipts Tent Cards & Buttons Printed Coupons Email Database QR Codes SMS/Text Social Media PROGRAM DESIGN STEPS 1. Design Program 2. Design Survey 3. Engagement Options 4. Collection Options 5. Design Reporting 6. Train Staff 7. Launch Program

24. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We’ve Learnt Quite A Bit From Working With Leading Brands Since 2001.

25. More Delighted Customers. Buying More. More Often.™ © 2013 BehaviorWorx Inc. We Do More Than Just Gather Customer Feedback We… Work To Build Engagement Within Your Brand Identify REAL Revenue Opportunities Deliver More Value For Your Feedback Budget Spend Please Call Or Email Me To Discuss: Eddie Wood (614) 948-5005 or ewoods@admkworks.comewoods@admkworks.com www.behaviorworx.com