1. LIT 100 Ethics, Infrastructure, and Troubleshooting This introduction course is 1 hour long and takes new staff through the minefield of computer ethics, gives an overview of the IT infrastructure at UWT, and ends with some basic troubleshooting techniques. At the end of the class, staff should know the rules of computer use, who to contact for problems, and how to perform basic computer troubleshooting. https://catalysttools.washington.edu/workspace/svensson/13292/72400

2. Ethical Use Of University Equipment Federal and State Laws UW Policy – http://www.washington.edu/itconnect/policy/#kn ow http://www.washington.edu/itconnect/policy/#kn ow Library Policy – https://staffweb.lib.washington.edu/units/human- resources/hr-policies-procedures/all- employees//libraries-statement-on-the-use-of- university-e-mail-and-computer-resources https://staffweb.lib.washington.edu/units/human- resources/hr-policies-procedures/all- employees//libraries-statement-on-the-use-of- university-e-mail-and-computer-resources

3. UW Policy Highlights Forbidden by State Law – Private gain – Campaigning Privacy – there is none Copyright laws

4. Library Policy Highlights What CAN I do? – There is little or no cost to the state; – Any use is brief; – Any use occurs infrequently; – The use does not interfere with the performance of any other state employees' official duties; and – The use does not compromise the security or integrity of state property, information, or software.

5. UW TACOMA LIBRARY INFORMATION TECHNOLOGY INFRASTRUCTURE How we got here from there:

6. Seattle IT UWT IT Pharos IT UWT Library IT Library IT UWB IT 3 Campuses, 1 Big IT Mess

7. Who helps with what? UWT LIT – Call Tim first! – Check LITWEB (http://staffweb.lib.washington.edu/units/uw- tacoma-library/litweb-1)http://staffweb.lib.washington.edu/units/uw- tacoma-library/litweb-1 UWT IT – tachelp@u.washington.edutachelp@u.washington.edu UW IT – help@u.washington.eduhelp@u.washington.edu ‘Pharos’ IT – uwcshelp@u.washington.eduuwcshelp@u.washington.edu Library IT – syshelp@u.washington.edusyshelp@u.washington.edu

8. UWT LIT – What does Tim do? Manage all staff and student computers in the library (100+) – Is there a problem with the software on the student computers? – Is there a problem with your staff computer? – Call Tim! Manage all staff accounts in the Library – Forgot your UWT logon? – Need access to a resource in Seattle? – Call Tim! Manage all listservs Help manage the library web site and staffweb Help design IT infrastructure in the Library Help with all IT planning Troubleshooting Repairs First line of help!

9. UWT LIT – How can Tim Help? First line of help for all Library IT! – Yes, everything (web, Millennium, computers, Pharos, printers, copying, scanning, “this device doesn’t work,” where do I do XYZ? Etc.) – Call Tim – 253 692 4650 – Email Tim – tbostell@uw.edutbostell@uw.edu Check LITWEB – Local Instructions – Local Rules – Local Training

10. UWT IT – What do they do? Three units: (http://www.tacoma.washington.edu/it/)http://www.tacoma.washington.edu/it/ Academic Technologies (http://www.tacoma.washington.edu/at/)http://www.tacoma.washington.edu/at/ – Podcasting – Blackboard – Training Computer Services (http://www.tacoma.washington.edu/compserv/)http://www.tacoma.washington.edu/compserv/ – Labs – Software (http://www.tacoma.washington.edu/it/rooms/)http://www.tacoma.washington.edu/it/rooms/ – Student and Staff H: and F: drives – Staff S: drive – Help desk – IT Infrastructure – Phones Media Services (http://www.tacoma.washington.edu/media/)http://www.tacoma.washington.edu/media/ – Equipment checkout – Videoconferencing – Classroom support

11. UW IT – What do they do? NETID Routers, wires, phones Software agreements Web sites Spy on you Seattle Labs UW Email Everything else

12. “Pharos” IT – What is it? Actually, the unit is called Creative Communications (http://f2.washington.edu/fm/c2/)http://f2.washington.edu/fm/c2/ – Pharos is the name of the software company that created the pay-to-print software – We call this ‘Pharos’ because Creative Communications have changed their name numerous times Creative communications’ equipment: – Three ‘Pharos’ printers in the Library – ‘Pharos’ printers in the computer labs – The ONE ‘Pharos’ printer in the Copy Center – The staff copier in the Library admin area The UWT Copy Center are NOT affiliated

13. What do they do? http://f2.washington.edu/fm/c2/services/dawgpr ints http://f2.washington.edu/fm/c2/services/dawgpr ints Repair the pay printers Fix the copy machine in Admin Fix the Card vending machines Provide supplies for the pay printers and copiers Work with Housing and Food Services to make sure student Husky Cards can be used to pay for printing

14. Library IT – What do they do? Staffweb Library Web page Seattle Library Staff Computers Library IT resources (special folders in Seattle)

15. Troubleshooting Basics http://www.youtube.com/watch?v=gt9j80Jkc_ A http://www.youtube.com/watch?v=gt9j80Jkc_ A Error messages matter! Deep Freeze Firefox v. Internet Explorer Printers