1. Healthcare Navigation for Limited English Proficiency (LEP) Groups Pranay Rana Ph.D. Candidate Consumer Education and Enrollment Specialist September 17, 2015

2. Topics to be Covered Today Who may fall under LEP category Challenges with healthcare navigation Problems and outcomes Best practices Available resources

3. Who May Fall Under LEP Category? Recent Immigrants Refugees Asylees International Students Other Legal Aliens (non-immigrant workers, visitors etc.)

4. Challenges New Law Unfamiliar System Technical Words/Concepts No or low levels of understandings for requirements and eligibility No or limited knowledge on available resources Educational materials not always available in native language Diverse immigration status within a family

5. Problems and Outcomes Lower levels of understanding Problems with the application and eligibility process Restrictions from benefits Choice of inconvenient coverage plan Loss of coverage due to lack of ability to follow up Abuse by scammers and frauds

6. Best Practices Simplify educational materials (reading tone) Assist in-person and have adequate time per appointment Cross-verification of information using govt. issued I.D.s and other documents Use of interpreters/ volunteers (reach out to the community) Provide an exit form to consumers

7. Continued….. Convenient sites for enrolment assistance (accessibility to service) Confirmation of convenient accessibility to coverage through for the potential plan Reach out to specific communities and local organizations for collaboration (eg. of on-site Medicaid caseworker) Provide appropriate post-enrollment services and information on where other help and resources can be accessed.

8. Resources localhelp.healthcare.gov Marketplace phone line: 1-800-318-2596 – Open 24/7 – Interpreters available for most international languages www.cms.gov GHF resources – Enrollment Toolkit – GEAR

9. Thank you! 100 Edgewood Avenue, Suite 1015 Atlanta, GA 30303 Phone: 404-567-5016 Fax: 404-935-9885 info@healthyfuturega.org healthyfuturega.org FOLLOW & SHARE