1. Unit 23 Communication Workshop

3. Lose at least 2 kilos a week by using the Tour de France exercise bike

4. Exercise 1: Read the letter. Match the titles (1-6) with the paragraphs(A-E). Paragraph A Paragraph B Paragraph C Paragraph D Paragraph E 1. poor service 2. false claims 3. the product 4. money back 5. diet programme 6. poor quality

5. A letter of complaint

6. The company’s name and address Formal ending I look forward to hearing from you. Your address and the date Body Sign your name and print it clearly.

7. Greeting Introduction Give your reason for writing and specific information about the product or service (where and when you bought it.) Reasons for the complaint Your demands Body

8. Introduction I am writing to you about … which I bought from … on … for … I enclose copies of guarantee and receipt

9. 我在 2009 年 3 月 4 日到物美超市 花了 2000 元买了一个手机。还 留着保证单和收据。 I am writing to you about the mobile phone which I bought from your supermarket on March fourth, 2009 for 2,000 yuan. I enclose copies of the guarantee and the receipt.

10. C: quantity 2) what went wrong with the product. However, I find out that … Write one or two paragraphs saying: B: false claim 1) why the advertising for the product was misleading, In your advertisement, you claim that …

11. 你们的广告说它质量很好，经久 耐用。可是一周后我却发现手机 在室内没有信号，闹钟也坏了。 In your advertisement you claim that the mobile phone is of excellent quality and durable in use. However, I found that the mobile phone didn’t work indoors after using it for a week. What’s worse, the alarm doesn’t work either.

12. D: service Say what happened when you took the product back or complained about it the first time. When I took the … back to the shop, the assistant said it was my fault … When I took the mobile phone back to the supermarket, the assistant said it was my fault and I hadn’t read the instructions carefully. He was also extremely impolite and rude.

13. Reasons for the complaint B: false claim C: quantity D: service one of the staff (even worse than that … what ’ s worse worse still … )

14. Your demands Say clearly what you want the company to do. State further action that you will take if your demands are not met. 1.I would like you to refund my money. 2.Unless I receive a positive reply within the next (three weeks), I intend to take further action. 3.Unless I receive a satisfactory reply, I will write to the Consumer Association … 4. I suggest that you also compensate me for …

15. 我要求你们给我重新换一部新手机，并 弥补我的损失。除非我得到满意的回复， 否则我将。。。 I would like you to replace the product and I suggest that you compensate me for the losses. Unless I receive a satisfactory reply, I will......

16. Let ’ s practise

17. 假设你是李华，你在 2010 年 1 月 1 日到 某超市花了 5000 元买了一个手提电脑 (laptop) 。他们的广告说它质量很好，经久 耐用。可是一月后你却发现电脑没办法开 机，有时开机了却上不了网，摄像头也坏 了。你曾去超市与销售员沟通这个问题， 但并没有得到妥善的解决。而且销售人员 的态度也很不礼貌。现在请你用英语给超 市经理写一封投书信要求解决这件事。 解决

18. Dear Sir/Madam, I am writing to you about the laptop which I bought from your supermarket on January 1st, 2011 for 5,000 yuan. I enclose copies of the guarantee and the receipt. In your advertisement you claim that the laptop is of excellent quality and durable in use. But I found that the laptop didn’t start up right after using it for a month. Sometimes ， It didn't connect to the Internet when turning on. What’s worse, the camera doesn’t work either.

19. When I took laptop back to the supermarket, the assistant said it was my fault and I hadn’t read the instructions carefully. He was also extremely impolite and rude. I would like you to replace the product and I suggest that you compensate me for the losses. Unless I receive a satisfactory reply, I will write to the Consumer Association. I am looking forward to hearing from you. Yours truthfully Li Jun

20. 以下为参考部分

21. Read the letter. Classify the underlined linking words and expressions. manner condition contrast purpose reason so, as if despite, unless, if as though, not to, however in order to since, as Linking Review

22. result time addition relative pronoun that after, just as, when, as soon as as well as, not only, either, also that, which

23. 1. I was worried. I went to the doctor. I was so worried that I went to the doctor. Combine the two sentences using linking words.

24. 2. I receive a positive reply within the next three weeks. I intend to take further action. Unless I receive a positive reply within the next three weeks, I intend to take further action.

25. 3. I stayed at home. It was raining. I stayed at home because it was raining. I stayed at home because it was raining. It was raining, so I stayed at home. It was raining, so I stayed at home. Because it was raining, I stayed at home. Because it was raining, I stayed at home. It was raining, therefore, I stayed at home. It was raining, therefore, I stayed at home. I stayed at home due to the rain. I stayed at home due to the rain. Because of the rain, I stayed at home. Because of the rain, I stayed at home.

26. Look at the examples, then use the cues (1-8) to write similar sentences. Example The more I use the bike, the more weight I seem to put on. The earlier you leave, the sooner you will arrive.

27. 1. get to know her / like her The more I get to know her, the more I like her. 2. sport / play / unfit / get The more sport you/I play, the less unfit you/I will get. 3. hard / study / good / marks be The harder you study, the better your marks wil be.

28. 4. fast / boat / go / spray be The faster the boat goes, the more spray there will be. 5. fangerous / sport / like it The more dangerous the sport, the more I like it. 6. old / get /difficult / work becomes The oloder you are, the more difficult work becomes.

29. 7. rain / fulll / dam / get The more it rains, the fuller the dam will get. 8. old / tram / slow / go The older the tram, the slower it goes.

30. Language points 1. as soon as possible: 尽快 e.g. You should put on your clothes as soon as possible when you get up. 2. pay for: 偿还；赔偿 e.g. You should pay compensation for the injuries that I have received.

31. 3. the more…, the more…: 越 …… ，越 …… e.g. The more, the better. 越多越好。 The harder you study, the better your marks will be. 你学习越努力，成绩就会越好。

32. 4. in contact with: 与 …… 取得联系 e.g. I have been in contact with Police Station for the accident. 5. look forward to doing something: 期望做某事 e.g. I am looking forward to hearing from you. 我期望着你的来信。