1. Passengers’ Rights Package Proposal for a Regulation of the EP and of the Council concerning the rights of passengers travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws. Proposal for a Regulation of the EP and of the Council on the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws. EUROPEAN COMMISSION Michaela Strohschneider Tel. +32 2 29 68243 michaela.strohschneider@ec.europa.eu

2. 2 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH EU TRANSPORT POLICY 2 2001European Transport policy for 2010: Time to decide Reinforcement of passenger rights (for aviation and).. to extend the Community’s passenger measures to the other modes of transport, notably rail and maritime. 2005Communication Strengthening Passenger Rights within the EU Rights that should be strengthened by Community action. Specific measures in favour of persons with reduced mobility. Automatic and immediate solutions when travel is interrupted. Liability in the event of death or injury of passengers. Treatment of complaints and means of redress. Passenger information 2006Communication Keep Europe Moving

3. 3 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH OTHER EU POLICIES Consumer protection. EU Consumer Policy strategy 2007 – 2013 puts consumers at the heart of EU policies Social inclusion. Article 21 of the Charter of Fundamental Rights prohibits any discrimination + Article 12 and 13 of the EC Treaty Social Agenda. United Nations Convention on the Rights of Persons with Disabilities Single Market. Communication on the Single Market Review to 2007 Spring Council “Single Market for Citizens”

4. 4 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH AIR PASSENGER RIGHTS in force. Liability in the event of accidents for personal injury or death and luggage (Regulation 889/2002), Insurance (Regulation 785/2004). Denied boarding, cancellation and long delays (Regulation 261/2004) » Denied boarding- information, assistance, re-routing, reimbursement, compensation » Cancellation-information, assistance, re-routing, reimbursement, compensation in some situations » Long delays- information, assistance in some situations. Rights of disabled persons and PRM (Regulation 1107/2006) » Equal treatment, assistance, quality standards, information. Air services operation (Regulation 1008/2008) » Non-discrimination » Transparency of ticket prices. Black list (Regulation 2111/2005). Technical Harmonisation, Liquids, etc. (Regulation 1899/2006)

5. 5 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH REGULATION 1371/2007 ON RAIL PASSENGER RIGHTS (e.i.f. 3.12.2009) 5. Information, Tickets, CIRSRT » Minimum information before, after and throughout the journey » Availability of tickets » Computer Information and Reservation System for Rail Transport (TAP TSI). Equal treatment and assistance for PRM » Equal treatment and assistance free of charge » Information on accessibility » Non-discriminatory access rules for each rail service. Liability in case of accidents » Liability in case of accidents, in the absence of Third- Party fault or force majeur » Liability follows international rules (COTIF - Appendix A/CIV) » Obligatory insurance. Compensation and assistance in case of delay » Ad hoc assistance (information, re-routing, accommodation and/or meals) » Compensation in form of ticket price reduction » Incentives for increasing the railway undertakings’ performance. Enforcement, Quality and Security » Personal security in stations and on board of trains » Railways shall set up complaint handling mechanisms and define quality » National enforcement bodies shall be given the task to ensure the correct application of the regulation

6. 6 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH – basic data Maritime Transport. 22 of 27 Member States are coastal countries. 4 islands and 8 Member States with archipelagos with no alternative transport mode. 398 Million Passengers passed through the ports in the EU. 800 ports and 300 maritime operators Bus and Coach Transport. After passenger cars remains the most important mode of transport (8,3% of all modes). Performance expressed in 1000 Mio passenger- kilometres: 474 (1995) and 502 (2004). No international agreements, no Community legislation – lack of common rules on liability, compensation, assistance. Passengers tend to be vulnerable in terms of low income

7. 7 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME BUS & COACH Regulation applies to:. National and International commercial passengers transport services. By ship (including cruises) travelling by sea and inland waterways. Possible exemptions for services covered by Public Service contracts imposing similar obligations on the transport operator Regulation applies to:. National and International regular passengers transport services. By bus and/or coach. Possible exemptions for services covered by Public Service contracts imposing similar obligations on the transport operator SCOPE

8. 8 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH 8 SUBJECT MATTER » Non-discrimination regarding tariffs and travel conditions for all passengers » Liability in case of accidents » Disabled Persons and persons with reduced mobility (PRM) » Delay or cancellation » Information to passengers » Handling of complaints and enforcement of passenger rights

9. 9 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH |. Contract conditions and tariffs will be the same for all passengers. Discrimination on the grounds of nationality, place of residence or place of purchase will not be allowed NON-DISCRIMINATION

10. 10 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH |. For death and injury of passengers. Damages. Strict liability of bus & coach undertakings up to 220 000 €. For lost and damage luggage. Unlimited compensation for lost or damaged wheelchairs, etc. LIABILITY Maritime: a separate liability Regulation is negotiated between the European Parliament and the Council based on the Athens Convention

11. 11 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY. Equal treatment: PRM shall in principle not be refused to book or purchase a ticket or to embark on a journey. Objective access conditions based on safety rules may be laid down in order to render accessibility of transport services foreseeable.. Assistance free of charge. Information on accessibility, including adapted facilities on board and at terminals/in ports. Non-discriminatory access rules for each transport service

12. 12 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH. Information of estimated new departure and/or arrival times. Information on re-routing and reimbursement possibilities, compensation in the absence of such information.. Re-routing or reimbursement of ticket. Ad-hoc assistance: accommodation + meals (maritime only!). Compensation for delay or cancellation based on ticket price (maritime only!) DELAY AND CANCELLATION In case of interrupted travel passengers shall be offered:

13. 13 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH. Passengers must be given relevant travel information, before, during and after the journey. Travel information will be provided in the most appropriate way with particular attention to the needs of PRM. Information on passenger rights will be available on departure at the latest and shall be publicly available on board and at terminals or ports INFORMATION

14. 14 PROPOSALS ON PASSENGERS TRAVELLING BY SEA AND INLAND WATERWAY AND BUS & COACH MARITIME and BUS & COACH COMPLAINTS AND ENFORCEMENT. Undertakings will have to set up complaint handling mechanisms. National enforcement bodies will have the task to ensure the correct application of the Regulation. National enforcement bodies will have to publish a report on their activity. Reference to Consumer Protection Cooperation Regulation