1. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Introduction to the Field of Organizational Behavior C H A P T E R 1

2. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e The Container Store and OB The Container Store applies organizational behavior theories and concepts. The highly successful retailer carefully hires people with matching values and positive work attitudes, then empowers them to serve customers. © N. B. Scott

3. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e What are Organizations? Groups of people who work interdependently toward some purpose  Structured patterns of interaction  Coordinated tasks  Work toward some purpose © N. B. Scott

4. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e OrganizationalBehaviorResearch Understandorganizationalevents Predictorganizationalevents Influenceorganizationalevents Why Study Organizational Behavior

5. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Globalization Global companies:  Extend their activities to other parts of the world  actively participate in other markets  compete against firms in other countries

6. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Globalization Implications of globalization:  New organizational structures  Different forms of communication  More competition, change, mergers, downsizing, stress  Need more sensitivity to cultural differences

7. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Changing Workforce Primary and secondary diversity More women in workforce and professions Different needs of Gen-X, Gen-Y, and baby- boomers Diversity has advantages, but firms need to adjust through:  cultural awareness  family-friendly  empowerment

8. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Employment Relationship Employability  employees perform many tasks, not a specific job Contingent work  no explicit or implicit contract for long-term employment Telecommuting  working from home, usually with a computer connection to the office Virtual teams  operate across space, time, and organizational boundaries; mainly communicate through electronic technologies

9. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Information Technology Affects how employees interact  Virtual teams  Telecommuting Affects how organizations are configured  Network structures -- alliance of several organizations

10. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Trends: Values and Ethics Values  Stable, long-lasting beliefs about what is important  personal, cultural, organizational, professional Importance of values a. Globalization -- more awareness of different values b. Values replacing command-and-control c. More emphasis on ethical business conduct Ethics  Moral principles/values -- determines whether actions are right/wrong and outcomes are good/bad

11. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e OrganizationalBehaviorAnchors Multidisciplinaryanchor Systematicresearchanchor Contingencyanchor Open systems anchor Multiple levels of analysis anchor Organizational Behavior Anchors

12. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Feedback Feedback Outputs OutputsInputs Subsystem Subsystem Subsystem Subsystem Organization Open Systems Anchor of OB

13. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Knowledge Management Defined Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge for its survival and success

14. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Intellectual Capital Human capital  Knowledge that employees possess and generate Structural capital  Knowledge captured in systems and structures Relationship capital  Value derived from satisfied customers, reliable suppliers, and others

15. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Knowledge Mgt. at Atlantic Baking Rod Wilcox and his company, Atlantic Baking Group, quickly acquired knowledge about how to operate a cracker bakery by rehiring Nabisco employees who had been laid off from this East Liberty, PA, plant a year earlier. © AP/Wide World

16. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Knowledge Management Processes Knowledge acquisition  Grafting  Learning  Experimentation Knowledge sharing  Communication  Communities of practice Knowledge use  Awareness  Freedom to apply knowledge © AP/Wide World

17. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Organizational Memory The storage and preservation of intellectual capital Retain intellectual capital by:  Keeping knowledgeable employees  Transferring knowledge to others  Transferring human capital to structural capital

18. Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e Introduction to the Field of Organizational Behavior C H A P T E R 1