1. Current Issues in Leadership OL 494 Local, State, National and International S. Ross-Bigbee *Source: Contemporary Issues in Leadership

2. Emotional Intelligence

3. What makes a leader? High degree of emotional intelligence ◦ Definition: Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. (Wikipedia)emotions ◦ In comparative studies of leadership competency models ingredients of excellent performance comparing technical skills and IQ, emotional intelligence proved to be twice as important. ◦ Plays an important role at the highest levels of the company where differences in technical skills are of negligible importance. ◦ *Key finding – The higher the rank of a person considered a star performer, the more emotional intelligence capabilities showed as reason for their effectiveness ◦ Also known as EQ

4. Daniel Goleman Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses. As a science journalist Goleman reported on the brain and behavioral sciences for The New York Times for many years. The Harvard Business Review called emotional intelligence— which discounts IQ as the sole measure of one’s abilities — “a revolutionary, paradigm-shattering idea” and chose his article “What Makes a Leader” as one of ten “must-read” articles from its pages. “Working with Emotional Intelligence” Video http://www.youtube.com/watch?v=NeJ3FF1yFyc&feature=related

5. Learning Emotional Intelligence Can emotional intelligence be learned? Research suggest people both learn and have some genetic levels of emotional intelligence Born largely in the neurotransmitters of the brain limbic system ◦ Governs feelings, impulses and drives Increases with age Takes time and commitment

6. Self-Awareness DefinitionHallmarks The ability to recognize and understand your moods, emotions, and drives as well as their effect on others. Self-confidence Realistic self-assessment Self-deprecating sense of humor First component of emotional intelligence Having a deep understanding of one’s own emotions, strengths, weaknesses, needs and drives Extends to a person’s understanding of his or her values and goals Recognized by the ability to assess oneself realistically Ethical component that enhances integrity Signs of emotional intelligence are a propensity for reflection and thoughtfulness, comfort with ambiguity and change, and integrity – an ability to say no to impulsive urges “In my research, extreme displays of negative emotion have never emerged as a driver of good leadership.” – Daniel Goleman

7. Self-Regulation / Managing Your Emotions DefinitionHallmarks The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment-to think before acting. Trustworthiness and integrity Comfort with ambiguity Openness to change Is an ongoing inner conversation The component of emotional intelligence that frees us from being prisoners of our feelings Leads to reasonable people who create an environment of trust and fairness Important for competition – people who master their emotions are able to roll with the changes

8. Motivation DefinitionHallmarks A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence. Strong drive to achieve Optimism, even in the face of failure Organizational commitment One trait virtually all effective leaders have Driven to achieve beyond expectations Sign is a passion for the work itself Seek creative challenges, love to learn, and take pride in a job well done Display an unflagging energy to do things better Remain optimistic when the score is against them Is recognized by a commitment to the organization

9. Empathy DefinitionHallmarks The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions. Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers The most easily recognized emotional intelligence Means thoughtfully considering employee’s feelings –along with other factors- in the process of making intelligent decisions Particularly important today for 3 reasons: increasing use of teams, the rapid pace of globalization, and the growing need to retain talent Antidote for miscues and misunderstandings in cross-cultural dialogue Plays a key role in the retention of talent

10. Social Skill DefinitionHallmarks Proficiency in managing relationships and building networks. An ability to find common ground in building rapport. Effectiveness in leading change Persuasiveness Expertise in building and leading teams Concern of a person’s ability to manage relationships with others Friendliness with a purpose People with this skill tend to have a wide circle of acquaintances and have a knack for building rapport and finding common ground with people of all kinds Is a culmination of the other dimensions of emotional intelligence People with this skill are adept at managing teams and are expert persuaders People don’t think it makes sense to arbitrarily limit the scope of their relationships Considered a key leadership capability in most companies Allows leaders to put their emotional intelligence to work

11. In today’s environment leaders face many issues across local, state, national and international landscapes. Emotional Intelligence is a key component to successful leadership in current and emerging leaders.

12. Leadership Issues Ratings Example Local State National International Efficiency Control Resources Opportunity Direct Impact Crises Economics High Low HighLow HighLow HighLow High Low High Low High Low On a piece of paper. Complete the following grid and select high or low. See example on board.

13. 21 Possible Leadership Issues Workforce RecruitingWorkforce Development Workforce Retention Workplace CulturePeople ManagementStrategy ExecutionInnovationChange Crisis ManagementEthicsTechnology EconomicsLegislationGlobalization Changing Demographics EfficiencyControl ResourcesOpportunitiesDirect Impact

14. Group Exercise Local State National International