1. Kraft Foods Company Update Jane von Kirchbach
Global SAP Support and Operations Lead

2. Kraft Foods’ SAP footprint continues to expand…

3. 2009 Projects and Plans… North America
Numerous releases (new functionality) and deployments (roll-outs to new users) in 2009
Releases include new capabilities in areas of Trade Management, Direct Store Delivery, Reporting and additional functionality in other areas
Deployments include rolling out SAP to 20+ new plants, 60+ new external manufacturers locations and several new customer service centers
Europe
Asia Pacific
Generally in steady state with on-going small projects, and additional country roll-outs
Project One Europe (P1E) went live in Q2
First Go-Live planned in October Indonesia
Testing efforts currently in progress

4. SAP Project and Support Model
Global SAP Competency Centers are responsible for SAP projects and on-going SAP support and operations
Project activities are performed by on-site (mainly) and offshore (India) teams – staffed by Kraft Foods and strategic partners employees
In NA and EU, most project work is done on-site.
AP successfully implemented a fully “virtual” project team, where most work was delivered out of India
Steady State SAP Support and Operations activities are performed by offshore India-based partner teams – with leadership from on-site Kraft Foods employees
India based Kraft Help Desk provides Level 0 Support – mainly logging of incidents
SAP Support and Operations Teams provide level 2 and level 3 Support
Key User Community plays key role in on-going use and management of SAP systems
Business Process Management Organization was formed to facilitate key user communities, and provide business process ownership for SAP systems