1. HCNA-CC Huawei Certified Network Associate Contact Center (HCNA-CC) validates the basic knowledge and skills required by a contact center. With the HCNA-CC certification, a network professional demonstrates the skills required to plan and deploy Huawei contact center solutions and technology for mainstream contact centers. The HCNA-CC emphasizes the technology principles and networking of enterprise contact centers and the application, such as installation, configuration, deployment and maintenance of Huawei enterprise contact center solutions to attain competency in flow configuration, monitoring, and quality control work in contact centers. Architect Expert Professional Associate Positioning HCNA-CC is intended for networking professionals who have basic knowledge and skills in enterprise contact centers. It emphasizes solutions in common use, component functions, service flows, monitoring and quality control at the basic level, and recognizes enterprise contact center experts who are competent at system management, operation, and maintenance. Why HCNA-CC With the development of communication, internet technology, and multimedia communication, contact centers have become important tools and means of a more efficient and comprehensive service and marketing for enterprises to provide for customers. Contact center solution innovation has changed from simple customer service centers to the value and profit centers that provide value-added services and precise marketing. The development and transformation of contact centers need a number of professional talents with contact center knowledge and technical capabilities. HCNA-CC plays a very important role to cultivate and meet the needs of contact center junior talents. Highlights Full coverage of the basic knowledge of contact center and associated principles Curriculum based on mainstream technology and industry trends Close integration of theoretical knowledge and practical project cases. Value Full coverage of the basic knowledge of contact center and associated principles Curriculum based on mainstream technology and industry trends Close integration of theoretical knowledge and practical project case Exam Policy Training and certification exam is not bundled Prerequisites None Test Subject CodeDescriptionFeeDurationLanguage HC-821-ENU Contact Center$20090 MinutesEnglish Additional Information Visiting www.pearsonvue.com to register and schedule an exam.www.pearsonvue.com Huawei Certification Website : http://learning.huawei.com/http://learning.huawei.com/ Huawei Technical Forum ： http://support.huawei.com/ecommunity/http://support.huawei.com/ecommunity/

2. HCNP-CC Huawei Certified Network Professional Contact Center (HCNP-CC) validates the professional-level knowledge and skills required by Medium to Large Enterprise (MLE) contact centers. With the HCNP- CC certification, a network professional demonstrates the skills required to plan and deploy MLE contact center solutions and the technology of mainstream contact centers. The HCNP-CC emphasizes the technology principles, the networking of enterprise contact centers and the applications including installation, configuration, deployment and maintenance of Huawei enterprise contact center solutions, to attain competency in large network design, security program planning, troubleshooting etc, in contact centers. Architect Expert Professional Associate HCNP-CC is intended for networking professionals who have professional-level knowledge and skills in enterprise contact centers. It emphasizes contact center solutions in large enterprises, component functions, service flows, monitoring large network design, security program planning, and recognizes large enterprise contact center experts who are competent at system design, management, operation, and maintenance. With the development of communication, internet technology, and multimedia communication, contact centers have become important tools and a means of a more efficient and comprehensive service & marketing for enterprises to provide for customers. Contact center solution innovation has changed from simple customer service centers to the value and profit centers that provide value-added services and precise marketing. The development and transformation of contact centers need a number of professional talents with contact center knowledge and technical capabilities. Therefore, HCNP-CC plays a very important role to cultivate and meet the needs of contact center senior talents. Depth to explain Huawei communication gateways, CTI and contact center related products and knowledge Curriculum based on mainstream technology and industry trends Close integration of theoretical knowledge and practical project cases Have a CC system advanced engineer level and be competent at CC advanced engineer or system administrator jobs. Possess CC basic principles and advanced skills, master the capabilities of installation, deployment and basic maintenance to Huawei CC products. Engineers certified as HCNP-CC, possess the capabilities of design, management, operation maintenance, and troubleshooting to Huawei CC solutions. Exam Policy Training and certification exam is bundled Prerequisites Valid HCNA-CC certification and HCNP-CC Training experience. Test Subject CodeDescriptionFeeDurationLanguage HC-822-ENU Contact Center$30090 MinutesEnglish Additional Information Why HCNP-CC Positioning Highlights Value Visiting www.pearsonvue.com to register and schedule an exam.www.pearsonvue.com Huawei Certification Website : http://learning.huawei.com/http://learning.huawei.com/ Huawei Technical Forum ： http://support.huawei.com/ecommunity/http://support.huawei.com/ecommunity/