1. Metric Drill-Down

2. WB Metric Status (LO1) LO 1 – Command Programs 3.1.1 Safety 3.1.2 Religious Support 3.1.3 Human Relations 3.1.4 Relocation 3.1.5 Overseas Support 3.1.6 Risk Reduction 3.1.7 Legal Services 3.1.8 Voter Assistance 3.1.9 Transition / Retirement 3.1.10 Final Honors 3.1.11 AFAP 3.1.12 Army Community Services 4.1.1 Religious Programs Soldiers AR G V RC F Constituents Overall Safety Office Chaplian EO 8 th PERSCOM KORO SJA G1 P&P G1 ACAP 8 th PERSCOM KORO Chaplain

3. LO 2 – Pay & Compensation 2.2.1 Military Base Pay 2.2.2 Allowances 2.2.3 Retirement Pay 2.2.4 Incentive & Special Pay 2.2.5 Civilian Pay 2.2.6 Other Compensation 2.2.7 RC Employer Support 2.2.8 Finance Processing 4.2.1 Personal Financial Mgmt 4.2.2 Financial Training Soldiers AR G V RC F Constituents Overall DA 175 th FINCOM DA KORO Reserve Affairs 175 th FINCOM KORO LO 3 – Health Care 2.3.1 Preventive Services 2.3.2 Patient Care 2.3.3 Dental Service 2.3.4 Customer Service 2.3.5 Health Care Infrastructure Soldiers AR G V RC F Constituents Overall 18 th MEDCOM DENTAC 18 th MEDCOM WB Metric Status (LO 2 & 3)

4. LO 4 – Housing & Workplace Environment 2.4.1 Family Housing 2.4.2 Barracks Complexes 2.4.3 Army Lodging 3.4.1 Workplace Modernization 3.4.2 Workplace Maintenance Soldiers AR G V RC F Constituents Overall ENG KORO LO 5 – Education 2.5.1 Soldier Continuing Ed. 2.5.2 Civilian Continuing Ed. 3.5.1 DoDEA Schools 3.5.2 School Liaison Services 3.5.3 Education Transition 4.5.1 Family Member Cont. Ed. Soldiers AR G V RC F Constituents Overall KORO DoDDS KORO DoDDS KORO WB Metric Status (LO 4 & 5)

5. LO 6 – Family Programs 3.6.1 Mob & Deployment Spt 3.6.2 Family Adaptation 3.6.3 Child Development Svcs 3.6.4 Youth Services 3.6.5 Excep Fam Mbr Support 3.6.6 Family Advocacy 4.6.1 Spouse Employ. (Public) 4.6.2 Spouse Employ. (Private) Soldiers AR G V RC F Constituents Overall KORO G1 CDP G1 CPD LO 7 – Morale, Welfare & Recreation 4.7.1 Community Recreation 4.7.2 Sports & Fitness 4.7.3 Armed Forces Rec Centers 4.7.4 Pet Services Soldiers AR G V RC F Constituents Overall KORO WB Metric Status (LO 6 & 7)

6. WB Metric Status (LO1) 3.1.4 – Relocation 3.1.4.1 Cultural Awareness 3.1.4.2 Sponsorship 3.1.4.3 SITES Soldiers AR G V RC F Constituents Overall ACofS G5 8 th PERSCOM KORO/ACS

7. 29,638 14,070 Target Scoring - Cultural Awareness 1. (UL) # Contacted 2. (UR) Customer Satisfaction a. 3 (BEST) b. 2 c. 1 d. 0 (WORST) 3. (LL) Awareness Level 4. (LR) Customer Effectiveness a. 3 (BEST) b. 2 c. 1 d. 0 (WORST) Performance Measure Raw Data Normed Score Wt w/in Quad Score Function Score: 71 Weighted Score 22,280 6,300 3,020 4,100 650 11,450 6,400 2,950 4,170 550 75% 45 21 29 5 81% 45 21 30 4 100 66 33 0 100 66 33 0 75 45 14 10 0 81 45 14 10 0 4 14 9 3 2 0 12 41 27 8 6 0 XXXXXXXXXXXXXXXXXXXX = X 100 = = X 100 = ==================== //////////////////// X 5/100 = X 20/100 = X 15/100 = X 60/100 =

8. Metric Example Requirements. Provide information, materials & opportunity to allow eligible voters to participate in the election process. What needs to be measured? 1.What is the number of assigned contacted? 2.How satisfied are personnel (customers) with the program? 3.How effective do personnel (customers) think the program is? Goals (Target). 1.100% of base population 2.100% rated as BEST by those receiving service 3.100% rated as BEST by those receiving service Standards. 1.100% 2.85% 3.85% Voter Assistance

9. Metric Example Measures put into a quadrant. Voter Assistance

10. Metric Example Raw data for measure #1. Voter Assistance

11. Metric Example Raw data for measures #2 & #3. Voter Assistance

12. Metric Example Voter Assistance – Constituent A