2. 2 No. 1 in contract logistics Leader in the forwarding business Europe’s largest postal service Partner for e-Commerce and a pioneer in secure digital communications No. 1 in international express delivery Who we are – a global company with a unique portfolio

3. 3 Deutsche Post DHL Group – Corporate DHL divisions The logistics company for the world

4. 4 Overview corporate DHL divisions Export services Import services Domestic services Optional services Industry solutions Small business solutions Air freight Ocean freight Industrial projects Transport management Customs clearance Full truckload Part truckload Less than truckload Intermodal transport Customs clearance End-to-end offering in contract logistics and industry solutions Business process outsourcing Brand Services Agency – Tag DHL Express DHL Global Forwarding DHL Freight DHL Supply Chain

5. 5 Business model Standardized, scheduled network Self-operated infrastructure Door-to-door delivery capability globally Customers Business customers Strategic focus on Small & Medium Enterprises Market position/trends Global market leader in the international express market with 34% 1) Strong presence in growth markets (Asia, Middle East & CIS, Latin America) Strategy Continuous growth with the TDI (Time Definite International) product Improvement of service and optimal utilization of the network as well as improving returns Absolute customer focus along all touch points Overview DHL Express 1) TDI revenue based; source: Market Intelligence 2014, annual reports and desk research

6. 6 Business model Specialist in air, ocean and road freight as well as industrial projects and end-to-end transport management solutions Tailored sector solutions Asset-light business model, based on brokerage of transport services Customers Strong customer orientation, with a portfolio that spreads over more than 150 countries Delivers solutions tailored to customer needs that simplify their operations and maximize their opportunities Market position/trends Key player in the forwarding & road freight markets Strong and fast growth of ocean freight Focus markets: BRIC+M, further Emerging Countries/Markets, Europe Strategy Strategic focus on sustainable growth, customer and operational excellence as well as maximizing profitability New Forwarding Environment (NFE) business transformation program a game-changer for logistics industry Further strengthen market position as industry leader Overview DHL Global Forwarding - Freight

7. 7 Business model Customer- and sector-specific solutions across the entire value chain Planning, sourcing, production, storage, delivery and return logistics services Deep expertise in key sectors including Automotive, Consumer goods, Energy, Retail, LSH, Technology Customers Strong customer base built on long-lasting partnerships across 60 countries Providing simplicity & value-added services to customers Market position/trends World No.1 in contract logistics Uniquely positioned to benefit from key market trends (outsourcing, emergence of a global market, rise of emerging markets) Strategy Differentiation through sector specific solutions Leverage sector expertise to drive growth, especially in first time outsourcing and in emerging markets Global sector expert communities, speaking the language of customers Overview DHL Supply Chain

8. 8 Engineering & Manufacturing Technology Life Sciences & Healthcare Automotive Energy Highlights corporate DHL divisions: Growth opportunities in key target sectors Growth opportunities

9. 9 INTERNET OF THINGS IN LOGISTICS DHL and Cisco introduced a collaborative report on implications and use cases for the logistics industry

10. 10 The logistics industry is a key player poised to benefit from the IoT revolution. With millions of shipments being moved, tracked, and stowed by a variety of machines, vehicles and people each day, it is no surprise that logistics and IoT are a perfect match. In logistics, IoT can connect different assets along a supply chain in a meaningful way, and then analyze the data generated from these connections to capture new insights. By doing so, IoT enables logistics providers to unlock higher levels of operational efficiency, while creating customized, dynamic, and automated services for their customers. Falling prices of device components (sensors, actuators and semiconductors), faster wireless networks, and increasing data crunching capabilities only compound the business benefits, ensuring that IoT becomes a disruptive trend in the logistics industry over the next decade. With thousands of different types and forms of goods being stored in the average warehouse today, every square meter of warehousing space must be optimally utilized to ensure specific goods can be retrieved, processed, and delivered as fast as possible. The result is a high-speed, technology-driven environment that is ideal for IoT applications. INTERNET OF THINGS IN LOGISTICS - Use Cases – Warehousing Operations

11. 11 Serbia overview 25 Years in Serbia as a Pioneer of Express 1 Hubs & Gateways 12 Service locations 60% Market Share Leader 1991 Established in Serbia 200 Certified International Specialists 2,400 Active Customers per month with new accounts every day 1 Dedicated Aircraft 120 Vehicles

12. 12 Serbia - key achievements TAPA A certificates in Belgrade and Novi Sad Customs MOU signed to fight against smuggling and for protection of Intellectual Rights. Certificates SRPS ISO 9001:2008 and SRPS ISO 14001:2005 quality standards LOGISTIC Warehouse space dedicated for the spare part centar Employer of choice External award at country and regional level B2C Tailor made solutions offered to the challenging customer demands

13. 13 DHL u Srbiji – pouzdan partner u auto industriji