1. Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ® Presentation to Accompany

2. Chapter 1 A Career As an Administrative Medical Assistant

3. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-3 Prehistoric & Ancient Medicine  Belief that angry gods or evil spirits caused disease  Tribal Priests drove evil spirits from the body  Trephining (drilling a hole in the skull) used to release evil spirits  Plans used to relieve pain Willow bark – contain salicin

4. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-4 History of Health Care  Physicians once traded their services for chickens, eggs, and produce.  This was followed by families paying for services monthly or when they were able.  Insurance companies arrive on the scene. Health care changes from personal pay system to third-party system.

5. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-5 History of Health Care  As medicine advanced, so did life expectancy.  Malpractice insurance soared as lawsuits increased.  Hospitals and outpatient centers compete for patients.  Utilization and review process developed to monitor overuse.

6. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-6 Highlights in Medical History  Imhotep—the first written record, from about 3000 B.C.  Hippocrates—“the father of medicine” Hippocratic Oath – Expression of early medical ethics, reflected high ideals for the practice of medicine

7. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-7 Highlights in Medical History  Ambroise Pare (1510-1590)—“the father of modern surgery”  Edward Jenner (1749-1823)—discovered the smallpox vaccine

8. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-8 Highlights in Medical History  Florence Nightingale (1820-1910)— founder of nursing  Clara Barton (1812-1912)—founder of the American Red Cross  Louis Pasteur (1822-1895)—“the father of bacteriology”  Joseph Lister (1827-1912)—“the father of sterile surgery”

9. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-9 Highlights in Medical History  Walter Reed (1851-1902)—American physician who made the discovery that yellow fever was transmitted by a mosquito  Jonas Edward Salk (1914-1995)— American scientist who developed a vaccine against poliomyelitis in 1954  Christiaan Barnard (1922-2001)—performed first human-heart transplant in 1967

10. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-10 Career Advantages  Work is available anywhere in the world that medicine is practiced.  Training may be combined with further education and can result in certification or registration and a college degree.  Part-time, flextime, and full-time employment is available, depending on the needs of a particular medical office.

11. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-11 Employment Opportunities  Administrative medical assistants are employed in: Physicians’ offices and clinics Hospitals and research institutes Pharmaceutical companies Self-employed medical transcriptionists and insurance billers

12. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-12 Educational Requirements  High school diploma or equivalent  Certificate from a one- or two-year medical assisting program  An associate degree, or the equivalent in work experience  Continuing education

13. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-13 Typical Duties of the Administrative Medical Assistant  Greets and receives patients  Receives incoming telephone calls  Schedules and reschedules appointments  Executes banking responsibilities  Collects payments and bills patients  Prepares and documents patients’ charts  Maintains inventory and orders supplies

14. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-14 Typical Duties of the Administrative Medical Assistant  Communicates with hospital personnel Arranges hospital admissions Schedules surgery Advises the patient Acts as physician liaison between the physician and key hospital staff

15. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-15 Typical Duties of the Administrative Medical Assistant  Office manager Hires Trains Reviews performance and salary Terminates employees when necessary

16. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-16 Personal Qualifications  Secretarial skills  Understanding of human behavior  Communication skills Listen and observe Show interest and concern Display sensitivity to others Keep a positive and empathetic attitude

17. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-17 Personal Qualifications  Client services  Job motivation  Team interaction

18. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-18 Professionalism  Maintaining a professional image  Personal image Female grooming Male grooming  Health and physical fitness  Accreditation, certification, licensure, and registration

19. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-19 Keeping Current  Professional publications Professional magazines Newsletters Certification review books  Educational seminars  Research information on the Internet  Membership in professional organizations