2. Today’s Communication Complexities: Customer, Employee, Enterprise CustomerReality EnterpriseReality EmployeeReality Lost Revenue Customer Satisfaction Issues Inefficiency Higher Cost Less Competitive Business Constraints Lost Productivity Ineffectiveness Lower Efficiency

3. Yesterday: People went “to” work  By 2007 “telework” will be practiced by more than 60 million people  More than 66 percent of workers will use mobile & wireless computing (Source: Gartner Management Update 2004) Today: Work moves “with” people Office Home Transportation Hotel Airport WAN/Internet Growing Complexity of Business Communications

4. The Underlying Problem 15 Attachments!! Information Overload Too many devices Anywhere/anytime Technology Limits Disparate solutions Disparate access Information Overload Too many devices Anywhere/anytime Technology Limits Disparate solutions Disparate access u there? Meetings All Day Meetings All Day 20 E-mails! “You have a minute?” “You have a minute?” 5 Voice- mails! 5 Voice- mails!

5. Businesses Needs are Evolving Improved Personal Productivity Improved Business Processes New Transformational Services Reduced Costs Personal Productivity Business Process Transformational Services Total Value Value

6. Key Elements for Next Generation Business Communications Virtualization Personalization Rich Media Modality, Modality, Presence & Presence &Context Natural Language

7. Anytime Access Wherever You Are Virtualization Giving users access to their communications environment, regardless of location Always connected, leveraging… Wireless access PC Softphones Mobile devices Message notification services

8. Managing How You Are Reached Personalization Preferences that track with the user, not the device or directory number Based on preferences, systems can… Find Me Follow Me Hide Me Know Me (my preferences, destinations, & devices)

9. Using the Power of Your Voice Using speech to access… Directory services Password services Communications management Calendar management Email and voicemail access …independent of audio endpoint Natural Language Simple, natural language access to a portfolio of communications services

10. Productivity with Speech Access Your Virtual Assistant What would you want an assistant to do for you? Find you? Give you your voice & email messages? Access your *prioritized* messages? Summarize your emails? Access your appointments? Set up a conference call? Access your conference call from your calendar? Call or page a colleague or customer? Look up (& send to your mobile) contact information? Allow prioritized contacts to “find” you? Keep others from finding you? What else?? You

11. Adapting to Your Environment Multi-modality Support for multiple media types, devices, and bandwidth capabilities Multiple devices endpoints, ranging in bandwidth and capabilities In the office, communications provide a rich media experience Remote, often voice-only access available from mobile phone

12. Upon voice command, a view of the Calendar displayed on mobile device... When asked, email messages are displayed for access… As requested, task list is displayed and calendar adjusted to allow to 2 hour time slot for critical task… “Hello. Check my calendar for today.” “How about email?” “Which urgent tasks are due today? Block off 2 hours for Project X today.” Evolving to Integrated Modality

13. Demo Natural language access to… o Messages o Appointments o Contact information Intuitive navigation with o Hot-wording o Book-marking

14. A New World of Communications Business process efficiency and employee productivity help drive customer satisfaction and competitive advantage Key technologies are helping to redefine communications Anywhere access, multi-modality, preference and speech access enhance productivity for all users across the Enterprise Streamlining communications and focusing on end user intuitive interfaces will be key