1. WORKFORCE It’s All About Process MidwayUSA Stan Frink, Vice President of Human Resources William Burke, Vice President of Logistics

2. The Question… “How do you engage your workforce to achieve a high-performance work environment?” Baldrige Excellence Framework – 2015-2016

3. Category 5 Overview

4. ES&E Improvement Process Action Leadership Focus Survey Design

5. Leadership Leadership is responsible for… Setting the Direction This is accomplished through: Validation Benchmarking & Goal Setting Results Review Action Leadership Focus Survey Design

6. Survey design emphasizes… Alignment with Vision, Values, and Culture Highlighting the “Tell Me” concept: Tell me what’s important Tell me how important it is Tell me how we’re doing Action Leadership Focus Survey Design

7. Actual Survey – Page 1

8. Actual Survey – Page 2

9. Actual Survey – Page 3

10. Actual Survey – Page 4

11. Actual Survey – Page 5

12. Actual Survey – Page 6

13. Survey Survey administration addresses… Communication – well and often Invite participation Welcome survey takers The results are in Topics of Focus Action Leadership Focus Survey Design

14. Focus Focus is achieved through… Focus Groups Departmental representatives selected Attention given to Topics of Focus President involvement Focus on processes and policies – not complaints Safe and fun Action Leadership Focus Survey Design

15. Action Action – creating value and moving forward… Review and synthesize Communicate results Top 5 to 10 ideas Integration Quick wins Action plans Action Leadership Focus Survey Design

16. Survey Results

17. Survey Participation

18. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com