1. Relationships – Chapter 13 Building Positive Relationships Essential Question: What traits and good manners characteristics can help build relationships?

2. TRAITS THAT BUILD POSITIVE RELATIONSHIPS Friendliness Think of others’ needs unselfish pleasant Greet people smile outgoing

3. Thoughtfulness Have Empathy Kind Loving Helpful Show they care by actions and words The ability to feel what another person Is feeling.

4. Have Insight They can understand the reasons for feelings or actions. Honesty The ability to see beyond the surface of a situation Builds trust and respectDo not spread gossip

5. Dependability Optimism The belief that things will work out for the best. The opposite person is a ___________________________ - someone who expects the worst.  Worry more  Afraid to fail  Blame others for their mistakes Can count on Do not ask others to do more than their share Help people work toward positive goals Look on the bright side The glass is half full Pessimist

6. Sense of Humor Humor can lower tension Can laugh at yourself Can take a joke Know when not appropriate Know when to quit

7. Flexibility Communication Skills Includes understanding others and helping them understand you ______________ - an awareness for how to act or speak without offending others.  Think before you speak  Rephrase negative comments into positives Express ideas with tact Tact Listen carefully Helps with understandingShows respect Can adapt to new situations Can adjust to meet needs of others

8. Summary and Review Think about the traits listed in this chapter that help build positive relationships. 1. How many of these traits do you have? Name your 3 strongest traits. 2. Which ones could you improve? Why? 3. How do you think having or lacking these traits affects your relationships? Please take some time now to summarize and review the material in the first part of this chapter by answering the following questions. While your answers should be unique to you, you may discuss ideas with another student.

9. GOOD MANNERS SHOW YOU CARE Manners : -guidelines for proper ______________­­__________ -help build ___________________________________ -people with good manners are ___________________________ to be around behavior relationships pleasant

10. The Purpose of Manners You are more confident Others are comfortable around you Help you feel comfortable in social settings It is mature behavior Should be used in ALL settings

11. Manners at School Hallways Cafeteria Classroom Work with the others at your table to give examples of good manners you should use in each of the following situations. Share your answers with the class Share your answers with the class

12. Work with the others at your table to give examples of good manners you should use in each of the following situations. Manners When Visiting Respect Your Host’s Feelings Respect Your Host’s Property When You are the Host Share again!

13. Manners When Dining ● Cover your mouth to sneeze or cough ● Leave the table to blow your nose ● Do not comb hair or put on make-up ● Keep unsanitary items off of the table Have a neat appearance Sit with good posture Practice good hygiene habits

14. Rules of Table Etiquette 1._______________ where you are instructed. 2.Place your napkin on your _________________________. 3.Wait for your host to ________________ before you start eating. 4.Use the correct __________________________________________. 5.Cut only a _________________ pieces at a time. 6.Used flatware is _________ placed back on the table. 7.Chew with your mouth ______________________________________. 8.Avoid ______________________, ________________________ and other noisy habits. 9.Conversation topics should be _____________________________________. 10. Don’t talk with your mouth ________________________________. 11. Avoid waving _________________________ when speaking. 12. When finished, place flatware on appropriate _______________________________. 13. Do not ______________________ your dishes when done. 14. Place your napkin _________________________ your plate. 15. ________________________ yourself if you need to leave the table before others are done eating. Sit lap begin flatware few NOT closed gulping slurping pleasant full flatware plates stack beside Excuse

15. Manners When You Eat Out Wait for the host to Tip correctly Speak clearly When paying: Bill comes on a tray Bill not on a tray Women or important people in the group Seat you Go first Average = 15 – 20 % of bill Server will take money Pay cashier as you leave When ordering

16. Telephone Manners When Making a Call ● __________________ yourself. ● Tell them ________ you are calling. ● Avoid calling ___________ at night or _________ morning. ● Be aware of others who may _________________ your conversation. General Speak ___________________. Have an empty _____________________. Use a soft _______________. When Receiving a Call Follow Safety Measures: ● Say _______________. ● Do not give your ___________ or answer questions until you know _________________________. ● Do not give out ______________. ________________ when a caller speaks to you. Take good ______________. ( Write everything down.) Introduce why late early overhear clearly mouth voice hello name who is calling information Respond messages

17. Vocabulary _________________________ An ability to feel what another person is feeling. _________________________ A view beyond the surface of a situation. _________________________ Talk about others that may or may not be true. _________________________ People who believe each situation will work out for the best. _________________________ People who always expect the worst. _________________________ An awareness of how to act or speak without offending others. _________________________ Guidelines for proper behavior. _________________________ Well-mannered behavior in social settings. _________________________ Money left for the server to thank him or her for the service. Work with the others at your table to review the vocabulary words from this chapter.

18. Summary and Review 1. You are spending the weekend at a friend’s house. Describe your behavior as a well-mannered guest. 1. Imagine you are eating at a fancy restaurant. What etiquette would you need to use that would be different from the way you behave in the school cafeteria? Please work on your own to answer the following questions. While your answers should be unique to you, you may discuss ideas with another student.