Use this title slide only with an image SAP S/4HANA Service Packages Services and Service Components 1-Sliders Speaker’s Name, SAP (delete if not needed)

Use this title slide only with an image SAP S/4HANA Service Packages Services and Service Components 1-Sliders Speaker’s Name, SAP (delete if not needed) May 13, 2016 Public

SAP S/4HANA Service Packages Engagement Foundation

©2016 SAP SE or an SAP affiliate company. All rights reserved.3 Public SAP S/4HANA service packages – service description Engagement Foundation BUSINESS NEEDS  Smooth project execution  Alignment between actions done by you, your partners and by SAP DELIVERY APPROACH AND SCOPE TQM tasks and deliverables  Setup of the governance structure for your project  Leadership for scope definition and execution of all tasks done by SAP  Definition and review of quality gates  Optional: Project management for functional implementation via an innovation control center Mission Control Center  Access to the whole SAP back office organization including SAP development  Verification of engagement plans  Access to premium mission critical support  Support for gap clarifications VALUE AND BENEFITS  Single point of contact  Flexible delivery  Reduced risk SHORT DESCRIPTION The engagement foundation consists of the technical quality manager (TQM), the access to the mission control center at SAP and premium mission critical support. The TQM is your contact partner to discuss all topics related to your SAP S/4HANA implementation. He or she makes sure all issues are resolved and that you receive the services and support activities at the right point in time with the right skills from SAP. The TQM also helps ensure that quality gates are passed and will be your guide through the implementation activities. S

SAP S/4HANA Service Packages Planning the Digital Transformation

©2016 SAP SE or an SAP affiliate company. All rights reserved.5 Public SAP S/4HANA service packages – service description Planning the Digital Transformation BUSINESS NEEDS  Support in identifying the right business transformation steps  Clarification of target IT landscape  Transition plan to new platform including impact analysis DELIVERY APPROACH AND SCOPE  A flexible planning portfolio can be leveraged to address strategic planning topics as well as technical and operational transformations  Core planning session typically comprises of multiple-day onsite workshops. Each of these are preceded by a preparation phase which can include a remote assessment of customer systems.  The specific planning services are: –Innovation Strategy Roadmap (Perspective: Business & E2E Architecture / Landscape) –S/4HANA Value and Implementations Strategy (Pre-assesses a specific SAP S/4HANA project) –Technical Architecture & Infrastructure (Mostly data center related topics: HA/DR, sizing etc.) –Migration Planning Workshop (functional and technical) VALUE AND BENEFITS  Target enterprise architecture and strategic roadmap of needed initiatives  SAP S/4HANA value assessment  Specific migration plans for the initial transformation program SHORT DESCRIPTION The service offering provides a comprehensive planning package from strategy down to implementation planning. On the one side it can start with business priorities, identified strategic innovations looking into various digital transformation capabilities. On the other side an SAP S/4HANA specific value assessment and implementation strategy development help customers in triggering the right activities towards a successful migration. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.6 Public SAP S/4HANA service packages – service component description Innovation Strategy & Road Map BUSINESS NEEDS  Changing business models in need of digitalization strategy  Compare with industry trends & best practices  Define a comprehensive innovation strategy and road map based on new or enhanced business capabilities relevant to the specific customer  Derive a target enterprise architecture for processes, data, application, and integration supporting the strategic needs DELIVERY APPROACH AND SCOPE  Multi-step approach with scope options to define the innovation strategy and road map: (1) Define strategic objectives mapped to benefit areas (gains & pains) (2) Identify and prioritize enablers (e.g. solutions or platform components) Benchmark with industry reference architecture. (3) Derive a target enterprise architecture (high-level business / application and platform) (4) Develop a multi-year roadmap  Delivery approach: Remote preparation combined with onsite workshops and final results presentation VALUE AND BENEFITS  Linking value drivers and their enablers with strategic business priorities  Draft target (and possibly interim) architectures  Functional and platform target architecture (this might include e.g. the customer specific cloud strategy) SHORT DESCRIPTION The service helps customers to develop a multi-year strategic roadmap which addresses their digital transformation needs. These can, but do not necessarily need to, start around SAP S/4HANA. Starting from business priorities, it identifies key innovations applicable to the specific customer situation. Depicting the long- term target architecture helps to prioritize proposed enablers and initiatives. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.7 Public SAP S/4HANA service packages – service component description Value & Implementation Strategy for SAP S/4HANA BUSINESS NEEDS  Define a comprehensive SAP S/4HANA enterprise management adoption strategy and road map based new or enhanced business capabilities relevant to the specific customer  Derive an adjusted target architecture for processes, data, application and integration  Achieve organizational and solution readiness for the transformation  Optimize time to value and TCO outlined in a business case DELIVERY APPROACH AND SCOPE  Multi-step approach with scope options to define the adoption strategy and program plan: (1) Business scenario & value mapping on selected solution capabilities (2) SAP S/4HANA architecture adjustments and implementation strategy (3) Program plan and business case (4) Learning needs analysis  Delivery approach: Remote preparation combined with onsite workshops and final results presentation VALUE AND BENEFITS  Identified benefits for selected scenarios and solution capabilities incl. defined implementation scope (e.g. SAP Fiori front-end usage, relevant dependencies/pre-requisites)  Adjusted target architecture, implementation strategy and high level program plan for adopting SAP S/4HANA  Minimized risks and uncertainties related to the business transformation  Quantifiable business case SHORT DESCRIPTION The service provides a comprehensive SAP S/4HANA migration analysis down to proposed implementation strategy and supporting business case. Starting from business priorities, it identifies key innovations and mandatory changes applicable to the specific customer situation, along with the impact on the overall target architecture, thereby highlighting the customer specific value chain built on SAP S/4HANA. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.8 Public SAP S/4HANA service packages – service component description Technical Architecture for SAP S/4HANA BUSINESS NEEDS  Estimate the required hardware capacity for SAP S/4HANA  Map the various technical components to the hardware in such a way, that technical and business requirements are met DELIVERY APPROACH AND SCOPE  In the explore phase all major technical architecture topics of an SAP solution based on SAP HANA need to be defined as the basis for hardware ordering and data center setup.  This workshop designs the technical architecture for a productive and non-productive SAP solution landscape based on SAP HANA in one onsite workshop. VALUE AND BENEFITS  Proper estimation of the required hardware size, covering the SAP HANA database and SAP application servers  Fact-based knowledge on options for hardware platforms, operating systems, and virtualization solutions  HA/DR* design, and a data center strategy which fits to business and IT requirements  Specific deployment plan which maps components to hardware resources SHORT DESCRIPTION The technical architecture for SAP HANA service supports customers in the technical design of a scalable, flexible, and maintainable SAP solution that fits to their specific requirements. This is especially relevant when customers plan to migrate/transition to SAP S/4HANA which introduces often new IT infrastructure platforms to an existing SAP environment. C *) High Availability / Disaster Recovery

©2016 SAP SE or an SAP affiliate company. All rights reserved.9 Public SAP S/4HANA service packages – service component description Migration Planning Workshop for System Conversion BUSINESS NEEDS  Properly plan an upcoming system conversion of SAP ERP to SAP S/4HANA  Clarify the technical scope of the SAP S/4HANA conversion project  Identify the best fitting conversion approach to stay within the allowed business downtime window  Clarify the roles and responsibilities within the project to be able to align resources DELIVERY APPROACH AND SCOPE  The service provides a holistic overview of the topics required for consideration during the planning phase of a project, including: transition approaches and tools, technical architecture, sizing, application implications, operational readiness, testing, and quality management  The readiness check for SAP S/4HANA is conducted in the customer system(s) as part of the preparation of the onsite workshop  The onsite portion of the service includes knowledge transfer of key concepts and consideration, as a means to help ensure the customer is making informed decisions  The outcome of the workshop includes the development of a system-level transition roadmap and a customer tailored high-level milestone project plan VALUE AND BENEFITS  Clarity of the requirements and project scope necessary for a successful conversion  Customer-specific milestone plan showing the sequence of the main activities SHORT DESCRIPTION With the migration planning workshop for SAP S/4HANA, customers who may be considering or planning the on-premise conversion to SAP S/4HANA get a holistic overview of the topics that are key to be clarified in the planning phase of a project based on the customer’s business and IT requirements. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.10 Public SAP S/4HANA service packages – service component description Custom Code Management Architecture BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications)  Processes & Strategy: It helps to evaluate improvement potential for custom code governance and control procedures DELIVERY APPROACH AND SCOPE  Analyzing and verifying custom code situation with short-term and long-term targets and priorities  Evaluation of improvement potential for custom code governance and control procedures according to SAP Best Practices  Definition of a customer-tailored custom code management optimization approach targeting the improvement of all phases of CCM lifecycle  Proposal for a customer-tailored strategic roadmap for smooth transition to SAP S/4HANA SHORT DESCRIPTION The focus of the custom code management architecture service is to facilitate efficient and effective custom code management. It’s necessary to formalize the strategy for management of custom code across its whole lifecycle from requirements to retirement. This strategy should be defined based on the customer’s situation, needs, goals and requirements. This service is enhanced to the classical architecture service with a specific focus on the SAP S/4HANA transition. The purpose of the architecture workshop is the analysis of the existing custom code management strategy and identification of the potential for its improvement and how existing custom code tools can support and analyze the impact on the way to SAP S/4HANA. Based on the service findings, SAP, together with the customer, defines a proposal for a customer- tailored roadmap which will help the customer to improve the existing CCM processes and facilitates a smooth transition to SAP S/4HANA. This roadmap contains topics such as: Custom code retirement, custom code quality optimization, custom code process optimization and the custom code impact analysis. C

SAP S/4HANA Service Packages Safeguarding

©2016 SAP SE or an SAP affiliate company. All rights reserved.12 Public SAP S/4HANA service packages – service description Safeguarding BUSINESS NEEDS  Prior to Go Live you need to safeguard the technical risks and issues of your project  You need to verify that your core business processes are running with optimal performance and are able scale  You need to make sure that your software solution complies to the standards of data consistency and exception management  During the critical hyper care phase you would like to have dedicated support from SAP experts to get an early identification and quick resolution of critical issues DELIVERY APPROACH AND SCOPE  In the Realization and Deploy phases when user acceptance and integration tests are executed non-functional requirements like performance, data consistency, exception management and scalability need to be validated. This service supports you in performing these tasks  Delivery approach: Preparation/scoping onsite, vast majority of analysis, optimization and validation remotely, hyper care support onsite and/or remote VALUE AND BENEFITS  Technical configuration check  Technical analysis and optimization of core business processes with critical interfaces with regards to performance, data consistency, exception management and scalability  Technical monitoring and optimization during hyper care phase  Root cause analysis of issues and resolution according to an action plan SHORT DESCRIPTION This service package provides technical validation of core business processes with respect to non-functional requirements, identification and addressing of technical risks prior to go-live, hyper care during the critical stages of the go-live and post go-live phases. A comprehensive status of technical go-live readiness for core business processes (integration validation matrix) is part of the service. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.13 Public SAP S/4HANA service packages – service component description GoLive Check BUSINESS NEEDS  Verification of the technical capabilities of the production environment  Check of system configuration (database, system components)  Check of version and release compatibility of all involved SAP components and plug-ins  Verification of the overall system performance and stability DELIVERY APPROACH AND SCOPE  In the deploy phase when the production system is being installed and prepared for the data migration (optional) and go-live, the system parameters need to be verified  Usually the SAP GoingLive Check is performed 4-6 weeks prior to go-live  Delivery approach: Remote session performed by one SAP expert VALUE AND BENEFITS  Minimized risks during going-live phase  Increased technical stability and maintainability  Optimized performance and throughput of core business processes SHORT DESCRIPTION The SAP GoingLive Check guides you to a smooth start-of- production and technically robust operations of your SAP solution. During this service, the solution is checked for potential risks and recommendations are given to help ensure optimal performance and system availability for the core business processes. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.14 Public SAP S/4HANA service packages – service component description Business Process Technical Validation BUSINESS NEEDS  Prior to go-live you need to safeguard the technical risks and issues of your project  You need to verify that your core business processes are running with optimal performance and are able to scale  You need to make sure your software solution complies to the standards of data consistency and exception management DELIVERY APPROACH AND SCOPE  In the realize and deploy phases, when user acceptance and integration tests are executed, non-functional requirements like performance, data consistency, exception management, and scalability need to be validated. The service supports you to perform these tasks  Delivery approach: Preparation/scoping onsite, vast majority of analysis, optimization, and validation remote VALUE AND BENEFITS  Technical analysis and optimization of core business processes with critical interfaces with regards to performance, data consistency, exception management, and scalability  Root cause analysis of issues and resolution according to an action plan SHORT DESCRIPTION This service helps ensure technical readiness of the core business process for go-live. It addresses areas like data consistency, exception management, performance and scalability, system integration, batch, and volume processing. In the focus is the technical validation of the core business processes and preparation for the subsequent efficient operation of the software solution. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.15 Public SAP S/4HANA service packages – service component description SAP Going Live Support BUSINESS NEEDS  Subject matter experts supporting your run phase after go-live considering urgent issue resolution, handover to your support organization and system monitoring / optimization DELIVERY APPROACH AND SCOPE  Supporting issue resolution for third level incidents  Handover per business priority to your support organization  System monitoring after go-live and supporting optimizations  Delivery approach is mainly remote, onsite only for handover and on demand VALUE AND BENEFITS  Effective and experienced support during and after go-live  Efficient enabling of your support organization SHORT DESCRIPTION This service provides support during and after go-live to stabilize and optimize your solution. This considers support for issue resolution, system monitoring, and optimization, as well as handover to your support organization. C

SAP S/4HANA Service Packages Platform Design Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.17 Public SAP S/4HANA service packages – service description Platform Design Support BUSINESS NEEDS  Based on an initially defined technical architecture you need to make a specific, detailed hardware and technical deployment planning for the SAP S/4HANA solution  You need to decide about the different offerings from hardware partners  You need to design an HA/DR solution in detail, including plans for verifying the solution  You need to define a solution to scale-out data to limit future hardware costs DELIVERY APPROACH AND SCOPE  In the explore and realize phase the initial concepts for the technical architecture and infrastructure need to be finalized to enable hardware ordering and creation of the build and verification plans for the technical solution. This service supports you in the preparation of these tasks  Delivery approach: Preparation/post-processing remote, potentially multiple workshops onsite. VALUE AND BENEFITS  Detailed sizing projections for all SAP S/4HANA components, capacity management concepts and verification of sizing projections  Support in the selection of hardware vendors for servers and storage.  Definition of a virtualization concept  Detailed HA/DR concept design – or – review of an existing concept  Detailed mapping of all technical SAP components to hardware and network zones  For very large systems: Data scaling concept for reducing the SAP HANA RAM requirements and cost-efficient data storage  Optional: Comprehensive documentation of the technical solution in blueprint document SHORT DESCRIPTION Based on the initial design defined in the Technical Architecture Workshop, this service supports the definition of a detailed concept for the technical infrastructure (hardware platform, HA/DR solution and if required: data scaling solution) of the S/4HANA solution. A comprehensive sizing projection and verification is part of the service. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.18 Public SAP S/4HANA service packages – service component description HA/DR Detailed Design Support BUSINESS NEEDS  Availability of business systems according to defined service level agreements (SLAs)  Business data protection and fallback scenarios for disasters to ensure long-term operations DELIVERY APPROACH AND SCOPE  A workshop covering the topics HA/DR for SAP technology components, backups, operations support, test support for the target SAP S/4HANA solution VALUE AND BENEFITS  Assistance in the detailed definition of an HA/DR architecture fitting to the target SLAs  Support in the definition of a backup architecture and backup concept based on SAP best practices  Support in the selection of corresponding tools such as backup solutions, cluster management solutions, and so on SHORT DESCRIPTION To minimize the effects of unplanned downtimes, a comprehensive high availability and disaster recovery (HA/DR) architecture is essential, as well as reliable backup and recovery procedures, considerations about tools available, and test procedures. The “HA/DR Detailed Design Support” service will support in these tasks. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.19 Public SAP S/4HANA service packages – service component description Technical Platform Definition BUSINESS NEEDS  Identify hardware requirements to support business needs  Smooth integration within existing data center and infrastructure assets  Dynamic and efficient allocation of IT resources to support new business cases DELIVERY APPROACH AND SCOPE  Workshop and documents covering the hardware selection and utilization VALUE AND BENEFITS  Support in the definition of hardware requirements as basis for the vendor-selection process  Vendor-agnostic hardware selection methodology  Support in the selection of a virtualization platform for the SAP application server farm, including aspects like the SAP Landscape Virtualization Management SHORT DESCRIPTION The selection and proper configuration of the technical platform is the foundation to achieve a flexible and scalable execution environment for SAP S/4HANA and SAP HANA. This service supports in the selection of the right IT infrastructure and provides best practices for mapping the SAP software components on it. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.20 Public SAP S/4HANA service packages – service component description Technical Solution Blueprint BUSINESS NEEDS  Well-structured documentation of the target technical solution, including requirements, assumptions, boundary conditions, and design decisions DELIVERY APPROACH AND SCOPE  Technical solution blueprint document (MS Word document), created out of existing design documents, SAP best practices and interviews with related architects VALUE AND BENEFITS  Keep track of decisions made, future directions and similar  Get a holistic description of the target technical solution  Reuse the description for communication with partners or legal entities SHORT DESCRIPTION A technical solution blueprint documents the architecture, decisions and assumption made, future directions and similar. This can be very helpful, especially in large organizations to enhance transparency about the target technical design, and helps to keep on track. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.21 Public SAP S/4HANA service packages – service component description Pro-active Capacity Management BUSINESS NEEDS  Planning the resource requirements for desired performance levels and reliable operations  Protect hardware investments by including future growth of business and functionality  Scale and handle data in a cost-effective way including future scenarios DELIVERY APPROACH AND SCOPE  Remote analysis and collaborative service preparation  Workshop and documents covering different topics (basis sizing, advanced sizing, data scaling)  Approaches and methodologies for sizing verification VALUE AND BENEFITS  Basic sizing for greenfield approaches  Basic sizing for system conversion including SAP Fiori sizing and year-by-year growth  Advanced sizing including additional business units, new standard and custom functionality and carve-outs  Evaluate technical data tiers for handling different kinds of business data SHORT DESCRIPTION “Pro-active Capacity Management” sharpens the rough initial sizing usually performed in the planning phase. In addition, data scaling focuses on how to make the most efficient use of different data tiers. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.22 Public SAP S/4HANA service packages – service component description Sizing Verification BUSINESS NEEDS  Verify the deployed system is ready to meet the future requirements in the production environment. DELIVERY APPROACH AND SCOPE  Custom-tailored and dependent upon the project phase.  Can range from single business process measurements to support for load testing or workload analysis in the new production system to assess performance and resource consumption behavior. VALUE AND BENEFITS  Confirm or adjust the sizing assumptions.  Validate resource consumption against deployed hardware. SHORT DESCRIPTION Within the realization phase it is crucial to verify the sizing which was created before as previous facts may have changed, and the existing assumptions may prove to be not completely correct. C

SAP S/4HANA Service Packages Platform Execution Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.24 Public SAP S/4HANA service packages – service description Platform Execution Support BUSINESS NEEDS  Smooth and reliable installation of SAP S/4HANA in new or existing SAP environment  Minimum business disruption for your transition to SAP S/4HANA DELIVERY APPROACH AND SCOPE for one three-tier system landscape  Deployment of / upgrade to SAP Solution Manager 7.1 SP12 or deployment of latest version in unrestricted availability status or provisioning in the SAP Cloud Appliance Library  SAP S/4HANA system conversion with technical tasks to deliver an SAP S/4HANA system conversion to SAP S/4HANA Enterprise Management release 1511 on-premise - or -  SAP S/4HANA new installation and basic configuration of SAP S/4HANA Enterprise Management release 1511 on-premise (incl. installation of SAP HANA)  SAP Fiori installation covering the technical tasks of preparing and conducting the technical user experience / SAP Fiori installation for the SAP S/4HANA system  Delivery approach: Engineered service with fixed price, fixed scope and 100% remote delivery VALUE AND BENEFITS  Fast and efficient implementation of SAP S/4HANA based on SAP Activate methodology delivering high quality and predictable results  Minimal business downtime for production cutover to SAP S/4HANA E SHORT DESCRIPTION The service helps you to run your SAP ERP business on SAP S/4HANA on premise edition. With standardized, repeatable and efficient processes SAP supports you by conducting a technical system conversion or new implementation approach to SAP S/4HANA. Based on the SAP Activate delivery method it provides high quality service and predictable results with minimum impact to business.

SAP S/4HANA Service Packages Landscape Transformation Design Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.26 Public SAP S/4HANA service packages – service description Landscape Transformation Design Support BUSINESS NEEDS  Tailored advice by a transformation architect to design a landscape transformation approach and strategy for complex contexts or long-term considerations  Step-by-step guidance for the detailed specification of landscape transformation requirements (mappings, rules for selection and transformation)  Procedure guidance for integration of preparative transformations and complementing activities, such as handling of WRICEF topics, archives, cross system relations etc. DELIVERY APPROACH AND SCOPE  Remote preparation combined with onsite workshops and results presentation VALUE AND BENEFITS  Reduced time-to-benefit, reduced risk and cost of migration by fully leveraging SAP’s proven landscape transformation technique, methodology and portfolio  Rely on SAP’s multi-year transformation expertise instead of creating custom solutions  Optimize time and efficiency for the definition of a detailed transformation blueprint and a smooth handover to realization through holistic procedure guidance SHORT DESCRIPTION This service provides holistic procedure guidance and tailored transformation architect support for the detailed planning and design of your landscape transformation. S

SAP S/4HANA Service Packages Landscape Transformation Execution Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.28 Public SAP S/4HANA service packages – service description Landscape Transformation Execution Support BUSINESS NEEDS  Simplify fast use of advanced SAP S/4HANA Finance functionality by connecting existing finance systems to an SAP central finance system  Enable a fast start in the SAP S/4HANA target environment with optimized business continuity by transferring selected business units or clients with all data, e.g. as a first step in a phased move to SAP S/4HANA  Fast initialization of new company codes in SAP S/4HANA target by providing customizing and master data from an ERP reference company code  Consolidating and harmonizing source data technically during the migration (system/client merge), reducing the number of process variants and re-integrate cross-system processes during the migration DELIVERY APPROACH AND SCOPE  Delivery approach: Remote preparation and execution, combined with onsite workshops and final results presentation VALUE AND BENEFITS  Reduced time-to-benefits and optimized business continuity by technical migration of complete business data or by real-time synchronization of systems with SAP S/4HANA target system  Minimize migration cost and duration by combining transfer of data and upgrade within one step SHORT DESCRIPTION This service supports you to comprehensively realize your landscape transformation requirements. Various scenarios are supported. Multiple systems can be merged into one SAP S/4HANA system, selected business units (clients or company codes) can be migrated into an SAP S/4HANA target system or existing financial systems can be connected to and synchronized with an SAP central finance system. E

©2016 SAP SE or an SAP affiliate company. All rights reserved.29 Public SAP S/4HANA service packages – service component description Landscape Transformation Execution Support VALUE PROPOSITION  Minimize cost by migrating selected clients or company codes with integrated transition to SAP S/4HANA  Reduced time to benefits and optimized business continuity by technical migration of whole set of business data (including transaction history)  Combine consolidation or ERP systems and transition to SAP S/4HANA in one project USE CASE  SAP transformation architects advise and design landscape transformation migration approach and strategy for complex contexts or long-term considerations  SAP experts execute or support execution of or a technical landscape transformation based on SAP Landscape Transformation software  SAP experts guide and support detailed specification of technical landscape transformation requirements (mappings, rules for selection and transformation)  SAP experts provide procedure guidance for integration of preparative transformations and handling of related complementing requirements, such as WRICEF, archives, cross system relations WHAT WILL BE DONE  Advice by transformation architect, tailored to your individual situation  SAP experts execute, guide and support to safeguard the success of your LT migration along the whole project, including the go-live weekend and a post-go-live period  SAP experts support special requirements, such as fine-tuning of LT technology to optimize performance EFFORT + DURATION  Effort / service volume depend on use case, complexity of customer requirements and as-is situation.  Detailed project plan with specified duration and effort is derived as result of a preceding LT assessment (  “LT Design Support”) DELIVERY MODEL  Delivery partly remote, partly onsite PREREQUISITES  Access to affected SAP installations required.  Required contacts at the customer: Transformation project manager, contacts in customer’s IT organization as well as in affected business units IT system consolidation (client transfer, client merge), migration of business units, rapid data migrations C

©2016 SAP SE or an SAP affiliate company. All rights reserved.30 Public SAP S/4HANA service packages – service component description Implementation of SAP S/4HANA Central Finance VALUE PROPOSITION  SAP S/4HANA Finance / Central Finance: Single source for finance transactions, planning, consolidation, and reporting  Non-disruptive adoption of SAP S/4HANA Finance by real-time reposting financial transactions into Central Finance instance USE CASE  Implement Central Finance system  Connect instances to a Central Finance system WHAT WILL BE DONE  Advice by transformation architect, tailored to your individual situation  SAP experts drive implementation of a central finance system and the connection of source systems  Expert support to secure the success of the transformation project tailored to the customer situation, e.g. to fine-tune of LT technology to optimize performance EFFORT + DURATION  Effort / service volume depend on customer situation and complexity of customer requirements and as-is situation. Effort estimation is result of preceding scoping for Central Finance (  “LT Design Support”) DELIVERY MODEL  Delivery partly remote, partly onsite PREREQUISITES  Access to affected SAP installations required.  Required contacts at the customer: Transformation project manager, contacts in customer’s IT organization as well as in affected business units IT system consolidation (client transfer, client merge), migration of business units, rapid data migrations C

SAP S/4HANA Service Packages Transition to Operations

©2016 SAP SE or an SAP affiliate company. All rights reserved.32 Public SAP S/4HANA service packages – service description Transition to Operations BUSINESS NEEDS  Safeguarding the business value of the new solution/component  Ensuring efficient resolution of issues arising in the newly implemented solution/component  Efficient transition to operations of future projects for a lower-risk delivery of the new solution and reduced risks through solution documentation re-use and standardization DELIVERY APPROACH AND SCOPE  Awareness of the key project stakeholders on the importance of preparing the IT operations for the post go-live support  Updated project plan after the explore phase with all activities required to fill the IT operational gaps  SAP engagement model for supporting the implementation of gaps  Technical checks for the key tools VALUE AND BENEFITS  Definition of the impact of the changes caused by the new solution on the IT operations, maintenance and support framework. Analysis of the new/modified IT services. Identification of the gaps in the IT roles and responsibilities required to provide the new/modified services  Access to knowledge transfer plans to ramp up the affected resources, SAP best practices and recommendations on how to support the SAP S/4HANA solution, and detailed operational documentation  A clear picture of the readiness of the customer IT support organization to handle the changes caused by the go live of the new solution. SHORT DESCRIPTION The transition to operations for SAP S/4HANA service will provide guidance on the IT support processes, tools and teams required for the customer to safely and efficiently operate the migrated SAP solutions in its environment. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.33 Public SAP S/4HANA service packages – service component description Operations Impact Evaluation BUSINESS NEEDS  Providing visibility to the business on the readiness of IT support organization to support the new solution  Understanding of the project activities related to the implementation of the future IT support framework including the need for project resources to document the solution or to participate to the transfer knowledge to the future support resources  Analyzing in a systematic way all aspects of the future IT support framework including support processes, support tools and support resources DELIVERY APPROACH AND SCOPE  Onsite workshop to adapt the SAP predefined target support framework for SAP S/4HANA to the project scope and the current operational experience of the customer  Remote analysis of the customer target support framework and definition of project activities required to fill the IT operational gaps including a SAP service plan  Package delivered by SAP with recommended activities, SAP service plan, knowledge map for most of the SAP S/4HANA operational aspects, and knowledge transfer plans for key roles  Customer responsibility: Update to the project plan with the activities SAP recommends VALUE AND BENEFITS  Definition of the impact of the SAP S/4HANA solution on the IT operations, maintenance and support framework.  Identification of the gaps in the IT roles and responsibilities required to provide the new/modified services allowing for timely planning of onboarding of resources (insourcing or outsourcing)  Wide range of knowledge on SAP S/4HANA operations like best practices SHORT DESCRIPTION The transition to operations (T2O) for SAP S/4HANA starting activity is the operations impact evaluation. During this activity, the SAP S/4HANA project scope is evaluated for potential risks and areas in the support framework that need to be looked at and modified/implemented prior to the go-live. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.34 Public SAP S/4HANA service packages – service component description Roles and Responsibilities C BUSINESS NEEDS  Sourcing strategy for the future support resources is clearly defined and follow up activities like contract management with partners or staffing for internal resources are handled on time for the new resources to ramp up on the new SAP S/4HANA solution during the project implementation  Support team is ready at the end of Hypercare for the support of the new solution to ensure that it will be maintained efficiently  Cost of support resources is understood and controlled DELIVERY APPROACH AND SCOPE  Customer finalizes his support strategy including its sourcing strategy  Roles and responsibilities are reviewed in details in the context of the deployment model and the sourcing strategy  Customer manages contracts with service providers  Customer handles resource assignment and/or hiring/staffing for roles and responsibilities remaining under its control  Customer formally on-boards resources to participate to the knowledge transfer activities during the project VALUE AND BENEFITS  The solution knowledge of the project resources is transmitted to the appropriate support resources  Clear understanding of each support parties responsibilities are defined and communicated and accepted by all the players – supported by contractual agreements if required  Understanding the impact on existing third party/service provider engagement. SHORT DESCRIPTION After the implementation of the SAP S/4HANA project, the roles and responsibilities of some support team members will change, in some cases new roles will be required others might not be required anymore if a new deployment model has been chosen for the new solution. It is essential to clearly define those new/modified roles and responsibilities, to define a sourcing strategy for the support roles, and to assign the roles to support resources.

©2016 SAP SE or an SAP affiliate company. All rights reserved.35 Public SAP S/4HANA service packages – service component description Support Processes and Procedures C BUSINESS NEEDS  Ensuring efficient resolution of production issues with for example effective triage and routing of incidents between teams  Ensuring Customer and End-User satisfaction throughout the initial months of usage of the new SAP S/4HANA solution  Timely implementation of solution changes required by the business DELIVERY APPROACH AND SCOPE  Finalize support process related master data like assignment groups or approvers, support resources or categorization criteria, and update tools with new data or remove obsolete attributes  Define the modified process flows to include new resources/teams, partners for example for escalation management  Update Support Process Documentation and test modified processes  Include project defects in incident database  Include session in the knowledge transfer plans for training IT resources on the modified support process VALUE AND BENEFITS  Avoiding confusion about the support responsibilities and activities required to handle issues and changes  Ensuring access management is handled right after go-live SHORT DESCRIPTION With the implementation of SAP S/4HANA, some of the IT support processes need to be modified to reflect the new operational requirements. During the Support Processes and Procedures related activities, the detailed changes in the IT support processes need to be documented and tested. In addition some policies and procedures will be as well modified.

©2016 SAP SE or an SAP affiliate company. All rights reserved.36 Public SAP S/4HANA service packages – service component description Operations Support Tools C BUSINESS NEEDS  Transparency on the new SAP S/4HANA solution performance and availability, and on the business process execution  Consistency and reliability in the execution of support activities  Efficiency in operating the SAP S/4HANA solution and reduction the non-value added activities DELIVERY APPROACH AND SCOPE Many activities are required to set up the operations tools with optional SAP support through various services. Those activities vary and can include:  Update SAP Solution Manager based on the needs  Set up of remote connections for SAP support  Set up of SAP service plan  Set up of the monitoring infrastructure with the new components  Set up of the integration of SAP Solution Manager and third-party tool VALUE AND BENEFITS  Integration between the different support scenarios like for example incident and changes  Reporting on support activities  Trending and proactive monitoring to avoid potential issues before they occur in production and disrupt business continuity  Ability to correlate potentially different sources of information for better root cause analysis SHORT DESCRIPTION To run SAP S/4HANA effectively in Production, the existing support tools may need to be adapted and new support tools may be required. It is essential to define a comprehensive list of the support tools and their respective requirements that will ensure smooth operations of the new solution. Once the requirements are defined, the support tools need to be set up and configured accordingly.

©2016 SAP SE or an SAP affiliate company. All rights reserved.37 Public SAP S/4HANA service packages – service component description Operations Documentation C BUSINESS NEEDS  Approval of changes based on a comprehensive knowledge of the SAP S/4HANA solution including the architecture, the business processes, the functional and technical specifications, and the non- functional requirements  Stability, reliance and performance of the new SAP S/4HANA solution as planned during the Explore phase of the project DELIVERY APPROACH AND SCOPE  Finalize the list of operations documentation requirements  Define the documentation repository – SAP can support the customer in the definition and organization of the operations documentation  Define the documentation (project, SAP best practices, previous documentation..)  Define development/update plan for documentation  Develop/update and publish documentation – this can be handled by some of the future support resources who can update some of the documentation while learning the new solution  Quality review of documentation by the future operations resources once they have received knowledge transfer VALUE AND BENEFITS  Reduced reliance on project resources for production support, which would increase run costs and reduce rates of innovation  Reduced risk of creating workarounds and unnecessary changes, which can impact user adoption, solution perception and an increased cost of support  Longer ‘Hypercare’ period for subsequent deployments SHORT DESCRIPTION To ensure smooth, non-disruptive operations, all new and modified application solutions resulting from the SAP S/4HANA have to be identified, documented and communicated to the Operations team. The Project team should provide the Operations team artifacts which indicate the actual state of the solution being delivered incl. tool requirements and support instructions. Future support resources can be involved in the final documentation and testing of these artifacts.

©2016 SAP SE or an SAP affiliate company. All rights reserved.38 Public SAP S/4HANA service packages – service component description Knowledge Transfer (KT) C BUSINESS NEEDS  Ensuring the entire project scope and all enhancement elements have been reviewed and addressed during the ramp up of the future support resources  Avoiding resource conflicts during the project lifecycle by having a well defined KT plan integrated into the rest of the project plan DELIVERY APPROACH AND SCOPE  Map the knowledge areas to customer roles and responsibilities  Finalize the knowledge transfer overall plan including formal training and worksessions with the project team  Finalize/Create Individual knowledge transfer plans  Kick off the knowledge transfer with the future support resources and the project team members involved in KT  Execute and report on activities  Close knowledge transfer VALUE AND BENEFITS  Initiating communication between the support team members and the key business users  Having the visibility on the progress of the knowledge transfer activities and a clear understanding of the readiness for support of the resources affected by the new SAP S/4HANA solution SHORT DESCRIPTION The key objectives of Knowledge Transfer are for the future support resources to understand the new solution before it goes live, and to align with the business’ requirements and expectations. To ensure the success for the Knowledge Transfer activities, it is essential to follow a systematic learning approach for a comprehensive handover from the project resources to the future support team.

©2016 SAP SE or an SAP affiliate company. All rights reserved.39 Public SAP S/4HANA service packages – service component description Operations Technical Check BUSINESS NEEDS  Quality review of the readiness of the IT support infrastructure to support the new solution to confirm the ability of the IT organization to support the SAP S/4HANA solution  Recommendations on improvements for the IT support framework – short term and long term DELIVERY APPROACH AND SCOPE  Customer will run self-checks on the status of the knowledge transfer, on the support process setup and documentation, and on other areas of support that have been modified to support the new solution  SAP will remotely execute checks on the setup of the monitoring, troubleshooting and software logistics  SAP will provide a summary of findings, go/no-go recommendations based on the readiness of the operations for the new solution VALUE AND BENEFITS  In-depth review of the readiness of IT on all operational aspects required to support the new SAP S/4HANA solution  List of urgent fixes to be handled prior to go-live for an optimum support of the solution after its deployment SHORT DESCRIPTION The goal of the transition to operations (T2O) for SAP S/4HANA technical check activity is to review the customer’s ability to support SAP HANA and SAP S/4HANA. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.40 Public SAP S/4HANA service packages – service component description Incident Analysis BUSINESS NEEDS  Safeguarding the business value and reducing disruption of services  Lower IT cost by finding and fixing recurring issues  Reduce incident volume to improve satisfaction of the business users DELIVERY APPROACH AND SCOPE  Customer provides SAP with an incident extract  SAP analyzes remotely the incident extract and clears questions with the customer through calls or emails  SAP provides a report including a description of the findings based on a graphical diagram, high level improvement recommendations based on the findings and possible next steps VALUE AND BENEFITS  External review of the trends in IT incidents and disruptions to the business processes  Transparency on the Incident-related effort by categories of incidents, and identification of cost driver reduction opportunities SHORT DESCRIPTION The goal of the transition to operations (T2O) for SAP S/4HANA incident analysis activity is to discover opportunities that reduce business incident impacts and/or IT productivity and costs. C

SAP S/4HANA Service Packages Build Design Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.42 Public SAP S/4HANA service packages – service description Build Design Support BUSINESS NEEDS  Based on initially defined solution requirements within the planning phase a detailed resolution concept for each requirement with regards to the SAP S/4HANA solution is documented  Your key users would like to get all required insights of the new solution  Your end users expect a sufficient enablement plan DELIVERY APPROACH AND SCOPE  Activated solution according to your application scope  Detailed design documents for each business priority considered as part of the scope  Training and test planning  Delivery approach follows an agile implementation approach  Preparation/post-processing remotely, multiple workshops onsite for fit gap VALUE AND BENEFITS  Detailed design resolutions for identified gaps  Prioritized backlog for execution phase  Start with pre-build content targeting more efficiency during implementation  Increase acceptance leveraging a system based on an agile implementation approach SHORT DESCRIPTION This service provides a detailed concept of the application following an agile implementation approach, based on the results from the planning phase. A key user training and a training needs analysis will be part of this service. S

SAP S/4HANA Service Packages Build Execution Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.44 Public SAP S/4HANA service packages – service description Build Execution Support BUSINESS NEEDS  Based on the delta design and backlog prepared during the explore phase you expect support to get the solution implemented and tested  Test preparation (e.g. test cases, test tools) need to be prepared in order to support test execution for integration and user acceptance testing DELIVERY APPROACH AND SCOPE  Support implementation of the agreed application scope, taking into consideration the configuration documentation, and unit testing  Delivery approach follows an agile implementation approach with different sprint cycles. Preparation/post-processing remote, workshops / testing onsite VALUE AND BENEFITS  Effective support configuring your system according to agreed priorities  Supporting test preparation and execution leveraging proven testing tools  Increase acceptance leveraging a system based on an agile implementation approach SHORT DESCRIPTION This service provides support to implement the solution following an agile implementation approach, based on the results from the explore phase. This considers an overall test in addition to the final implementation in the system, plus the release of the system for production (live) operation. E

SAP S/4HANA Service Packages Custom Code Management

©2016 SAP SE or an SAP affiliate company. All rights reserved.46 Public SAP S/4HANA service packages – service description Custom Code Management BUSINESS NEEDS INCLUDING VALUE AND BENEFIT  Transparency & Simplification: Helps to get transparency for all custom codes (incl. modifications)  Evaluation & Impact: Helps to evaluate impact of changes on custom code. With the information on changes made by SAP, adjustment requirements can be evaluated reviewed and mitigated at early stage  Planning & Control: Helps to reduce the efforts for change adoption and to facilitate smooth completion of the identified adjustments. Custom Code Impact Analysis helps guide stakeholders through the adjustment process leveraging adherence to best practices  Execution & Adjustment: It is offering the code adjustment based on the analysis completion of the identified adjustments DELIVERY APPROACH AND SCOPE  Analyze and verify Custom code situation and footprint by setting up SAP Solution Manager and SAP NetWeaver capabilities and tools, effort estimation and innovation dashboarding.  Calculate SAP S/4HANA impact  Optimize the custom code situation by cleaning, improving, remediating and adjusting SHORT DESCRIPTION The custom code management portfolio offers different services for a comprehensive analysis of all phases of the customer's custom code lifecycle, followed by the creation of customer-tailored CCM optimization roadmap proposal and its implementation. Custom code management is one of the major maintenance aspects for it organizations. Efficient custom code management not only facilitates the quality and scalability of the business scenarios enabled by the custom code, but also targets the reduction of overall total cost of ownership (TCO). It covers classical custom code analysis, the custom code impact analysis and a comprehensive custom code remediation execution support. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.47 Public SAP S/4HANA service packages – service component description Custom Code Retirement BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications) on their current usage  Processes & Strategy: It helps to evaluate existing decommissioning strategies or to set-up a customer tailored strategy for decommissioning of obsolete code  Planning & Control: It helps to reduce the efforts for changes adoption and maintenance DELIVERY APPROACH AND SCOPE  Define and implement the customer-tailored approach for identification, analysis, monitoring and decommissioning of unused Custom Code supported by CCM tools (e.g. CCLM and UPL)  Agreement on the customer specific attributes for the definition of the custom code decommissioning project scope  Definition of the customer-tailored decommissioning strategy including customer-tailored lifecycle status for custom code objects  Agreement on SAP tools to support defined strategy  Setup and implementation of “Decommissioning” proof of concept project SHORT DESCRIPTION This service component offers a tailored strategy for identification and decommissioning of unused custom code. Custom code retirement is an important innovation readiness aspect, which helps you reduce maintenance costs and free up resources for innovative new projects. The purpose of a proof of concept for custom code retirement is to set up a continuously running project for identification of custom code objects that, according to statistics collected in the production system, are not being used. It helps you define the tailored approach for the analysis of the objects: Candidates for retirement, as well as their monitoring and decommissioning from the systems of your landscape. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.48 Public SAP S/4HANA service packages – service component description Custom Code Quality Improvement BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency for all custom codes on their current quality based on results of ABAP test cockpit (ATC)  Processes & Strategy: It helps to evaluate existing custom code quality approaches or to setup a customer tailored approach for custom code quality management  Planning & Control: It helps to reduce the efforts for change adoption and maintenance DELIVERY APPROACH AND SCOPE  Define and implement the customer-tailored approach for identification, analysis and monitoring of custom code quality supported by SAP tools (e.g. CCLM and ATC)  Roll-out of respective tools e.g. ATC and quality cockpit of CCLM (depending on necessary releases)  Empowerment of ATC administrators, ATC quality managers, developers and development managers  Safeguarding after go-live SHORT DESCRIPTION Custom code quality improvement service offers a customer- tailored approach for an efficient custom code quality management. The purpose of custom code quality improvement project is to describe the overall quality management approach, the related tools and necessary steps required to be performed in order to continuously monitor and improve the quality of custom code objects in customer’s solution. Review of current customers quality improvement project or set-up efficient customer tailored quality management for identification of custom code objects with potential for code quality improvement and set up a proof of concept project to test the defined scenario. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.49 Public SAP S/4HANA service packages – service component description Custom Code Management Tools Enablement BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications)  Processes & Strategy: It helps to evaluate existing custom code management and how this can be supported by custom code management tools DELIVERY APPROACH AND SCOPE  Enable customer gaining technical transparency on custom code situation in the system specific landscape  Set-up the needed SAP Solution Manager configuration to implement custom code management tools  Implement and configure custom code management tools according to the agreed scope (e.g. CCLM, UPL, …)  Customer enablement to work with custom code management tools SHORT DESCRIPTION Custom code management (CCM) tools enablement is to perform the CCM tools initialization and configuration in the customer’s SAP environment and to facilitate the knowledge transfer about the tools operation to the customer’s organization. Per default the project scope includes the implementation of custom code lifecycle management and activation of usage and procedure logging tool. Depending on the customer’s requirements, the project scope can be extended to facilitate the configurations of other tools as well, e.g. ABAP test cockpit, clone finder or decommissioning cockpit or the custom code migration worklist. The empowering part of the project includes the knowledge transfer about the tools which are included in the scope. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.50 Public SAP S/4HANA service packages – service component description Custom Code Impact Analysis BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications)  Evaluation & Impact: It helps to evaluate impact of changes on custom code. With the information on SAP changes adjustments requirements can be evaluated reviewed and mitigated an early stage.  Planning & Control: It helps to reduce the efforts for change adoption and facilitate smooth completion of the identified adjustments. Custom code impact analysis helps to guide stakeholders through the adjustment process leveraging adherence to best practices DELIVERY APPROACH AND SCOPE  Analyzing and verifying custom code situation and footprint by setting up SAP Solution Manager and SAP NetWeaver capabilities and tools, effort estimation and innovation dashboarding  Helps to evaluate impact of changes on custom code  Helps to reduce efforts for change adoption  Leveraging results of existing CCM tools (e.g. CDMC, CC-Apps, SEA, ATC, Custom Code Migration Worklist) SHORT DESCRIPTION Custom code impact analysis offers transparency on the existing custom code situation including customer objects and modifications. It helps to evaluate the impact of changes on custom code. With the results of the analysis the adjustments on custom code can be reviewed and mitigated in an early stage. It helps customers to reduce efforts for change adoptions and facilitates a smooth completion of the identified adjustments. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.51 Public SAP S/4HANA service packages – service component description Custom Code Management Execution Support BUSINESS NEEDS INCL. VALUE AND BENEFIT  Transparency & Simplification: It helps to get transparency and assistance in the analysis of your existing custom ABAP code  Processes & Strategy: Migrate to SAP S/4HANA leveraging the impact on your business processes  Planning & Control: It provides clarity about the cost of migration to SAP S/4HANA DELIVERY APPROACH AND SCOPE – ASSESSMENT  Analysis of the custom code Downloading the simplification database from SAP Service Marketplace Importing the simplification database as a zipped file Running custom code analyzer and downloading zipped archive file(s) Uploading the custom code metadata Analyzing simplifications of the custom code with customer involvement Objects usage analysis using UPL tool (pending on the scope)  Deliverables: Definition of master work list (in MS Excel) with objects mandatory to be adapted to work on SAP S4/HANA Final result presentation, including effort estimation for Custom Code adjustments DELIVERY APPROACH AND SCOPE – CUSTOM CODE ADJUSTMENTS  Adjustments of the custom code as per master work list Solving the errors identified during the analysis considering dedicated SAP Notes recommendations and customer input Documentation of the activities performed SHORT DESCRIPTION This service offers a comprehensive Custom Code analysis identifying the impact of the migration to SAP S/4HANA. C

SAP S/4HANA Service Packages Hypercare

©2016 SAP SE or an SAP affiliate company. All rights reserved.53 Public SAP S/4HANA service packages – service description Hypercare BUSINESS NEEDS  Subject matter experts support your run phase after go-live by taking into consideration urgent issue resolution, handover to your support organization, and system monitoring / optimization DELIVERY APPROACH AND SCOPE  Supporting issue resolution for third-level incidents  Handover per business priority to your support organization  System monitoring after go-live and supporting optimizations  Delivery approach is mainly remote, onsite only for handover and on demand VALUE AND BENEFITS  Effective and experienced support after go-live  Efficient enabling of your support organization SHORT DESCRIPTION This service provides support after go-live to stabilize and optimize your solution. This considers support for issue resolution, system monitoring and optimization, as well as handover to your support organization. S

©2016 SAP SE or an SAP affiliate company. All rights reserved.54 Public SAP S/4HANA service packages – service component description Hypercare BUSINESS NEEDS  Subject matter experts support your run phase after go-live by taking into consideration urgent issue resolution and system monitoring / optimization e.g. during month-end closing DELIVERY APPROACH AND SCOPE  Supporting issue resolution for third-level incidents  System monitoring after go-live and supporting optimizations  Delivery approach is mainly remote, onsite only for handover and on demand VALUE AND BENEFITS  Effective and experienced support after go-live SHORT DESCRIPTION This service component provides support after go-live to stabilize and optimize your solution. This considers support for issue resolution, system monitoring and optimization. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.55 Public SAP S/4HANA service packages – service component description Handover to Support Organization BUSINESS NEEDS  Subject matter experts handover to your support organization and system monitoring / optimization DELIVERY APPROACH AND SCOPE  Handover per business priority to your support organization  Delivery approach is onsite only for handover VALUE AND BENEFITS  Efficient enabling of your support organization SHORT DESCRIPTION This service component provides support after go-live to stabilize and optimize your solution. This considers handover to your support organization. C

SAP S/4HANA Service Packages Analytics Design Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.57 Public SAP S/4HANA service packages – service description Analytics Design Support VALUE PROPOSITION  Provide guidance how to use SAP Cloud for Analytics & SAP Digital Boardroom  Harmonized master data is a key factor to have a successful implementation of SAP Digital Boardroom  Provide guidance for analytics competence center & analytics governance based on an analytics maturity matrix USE CASE  Workshop to derive KPI’s which will be visualized with SAP Cloud for Analytics / SAP Digital Boardroom  Workshops to identify master data which will be used for digital boardroom reporting WHAT WILL BE DONE  Business blueprint for all KPIs which should be visualized for the SAP Digital Boardroom  Customer specific reference architecture based on the SAP Cloud for Analytics reference architecture  Creation of a blueprint how master data can be harmonized  Creation of implementation roadmap and project plan EFFORT + DURATION  Minimum 35 days – this does not include SAP services around SAP Solution Manager or other tools, nor education offerings DELIVERY MODEL  10 days on site – 25 days remote PREREQUISITES  Customer has identified the need for SAP Cloud for Analytics or SAP Digital Boardroom and have appointed a business analyst responsible for the future IT operations  SAP S/4HANA solution identified  Budget reserved for investigation on the impact of the new solution to the current IT support framework S

©2016 SAP SE or an SAP affiliate company. All rights reserved.58 Public SAP S/4HANA service packages – service component description Content Orchestration for SAP Digital Boardroom BUSINESS NEEDS  Deliver guidance to meet modern boardroom processes around agility, real-time, flexibility and collaboration, while ensuring integrity, data integration and security requirements  Be able to run a real-time analytics scenario during board meetings to understand the business situations company wide and make decisions based on facts.  Get the top KPIs, the details of the top KPIs and the context of the top KPIs on one view (deployed on the 3 screens)  Start collaboration & planning scenarios immediately out of the board meeting  Maximize the value of existing SAP investments while minimizing the risk of deployment. DELIVERY APPROACH AND SCOPE  Multi-step approach with scope options to define the adoption strategy and road map: –2 days onsite Design Thinking workshop to identify scenarios and opportunities –5 days onsite SAP Cloud for Analytics & SAP Digital Boardroom enablement –35 days onsite activities for project management and to discuss KPIs and master data harmonization needs in different workshops with business functions –30 days remote activities to define and harmonize KPI’s & Master data, to derive Visualizations and Boardroom Stories and finalize the business blueprint for the digital boardroom implementation which can follow  Delivery approach: Remote preparation combined with onsite workshops and final results presentation VALUE AND BENEFITS  Ensure success of your critical SAP Digital Boardroom deployments and securely integrate emerging technologies to your existing investments  Understand how SAP Cloud for Analytics deployment could fit into the overall environment and get awareness and understanding of SAP Cloud for Analytics solutions and roadmap  Protection of SAP and other landscape investments  Make a confident start to your delivery program supported by our analytics expert SHORT DESCRIPTION The SAP Digital Boardroom service helps our customers to modernize their Analytics processes and practices in board meetings to meet today’s business and technology innovations around 3 pillars: (1) Board members are interested in getting a total transparency company wide in real-time on their business with a comprehensive view on key figures across divisions. (2) Instant data-driven insights to address ad-hoc questions and improve the decision-making with analysis of alternatives and implications (3) Simplified boardroom process like consistent consumption with extended availability, as well as reduced preparation time and offline discussion topics. This service component helps our customers to identify and harmonize KPI’s and master data which is relevant for a successful implementation of SAP Digital Boardroom. C

SAP S/4HANA Service Packages Analytics Execution Support

©2016 SAP SE or an SAP affiliate company. All rights reserved.60 Public SAP S/4HANA service packages – service description Analytics Execution Support VALUE PROPOSITION  Fast track implementation of SAP Cloud for Analytics and SAP Digital Boardroom  Enablement of agile visualizations and SAP Digital Boardroom USE CASE  Create visualizations, stories & agenda items for SAP Digital Boardroom  Implementation of one SAP Digital Boardroom scenario  Train different users on SAP Cloud for Analytics & SAP Digital Boardroom WHAT WILL BE DONE  Basis configuration of SAP Cloud for Analytics  Source system connection to one SAP HANA system established  10 KPI’s medium complexity being visualized  3 stories created and deployed on the SAP Digital Boardroom  Prepare one sample agenda  Hands-on sessions on the solutions  Give an overview how to create models, visualizations & stories in SAP Cloud for Analytics  Give an overview how to create the agendas for SAP Digital Boardroom  Hands on session for data loading / connection to a SAP HANA source system EFFORT + DURATION  Minimum 50 days for the fast track implementation. This does not include SAP services around SAP Solution Manager or other tools, nor project management or education offerings  For enablement there is a minimum of 5 days calculated  Fixed price scenario DELIVERY MODEL  30 days onsite, 20 days remote  Enablement will happen with 3 days onsite and 2 days back office support PREREQUISITES  SAP HANA Cloud Platform provisioned with access to SAP Cloud for Analytics  SAP Cloud for Analytics tenant provisioned  3 screen setup in customers environment available  Harmonization layer available, where data is in, which will be visualized on SAP Cloud for Analytics E

©2016 SAP SE or an SAP affiliate company. All rights reserved.61 Public SAP S/4HANA service packages – service component description SAP Digital Boardroom Starter BUSINESS NEEDS  Deliver guidance to meet modern boardroom processes around agility, real-time, flexibility and collaboration, while ensuring integrity, data integration and security requirements  Be able to run a real-time analytics scenario during board meetings to understand the business situations company wide and make decisions based on facts.  Get the top KPIs, the details of the top KPIs and the context of the top KPIs on one view (deployed on the 3 screens)  Start collaboration & planning scenarios immediately out of the board meeting  Maximize the value of existing SAP investments while minimizing the risk of deployment DELIVERY APPROACH AND SCOPE  Multi-step approach with scope options to visualize KPIs on SAP Digital Boardroom & connect one source system –8 days onsite activities to derive KPIs and master data harmonization and to define the to-be architecture. Limited to 10 KPI’s medium complexity & 3 different stories for the 3 screens. –36 days remote activities to setup infrastructure, create a source system connection to one SAP HANA system, prepare KPIs, visualizations and boardroom stories  Delivery approach: Remote preparation combined with onsite workshops and final results presentation VALUE AND BENEFITS  Ensure success of your critical SAP Digital Boardroom deployments and securely integrate emerging technologies to your existing investments  Understand how SAP Cloud for Analytics deployment could fit into the overall environment and get awareness and understanding of SAP Cloud for Analytics solutions and roadmap  Protection of SAP and other landscape investments  Make a confident start to your delivery program supported by our analytics experts SHORT DESCRIPTION The SAP Digital Boardroom service helps our customers to modernize their Analytics processes and practices in board meetings to meet today’s business and technology innovations around 3 pillars: (1) Board members are interested in getting a total transparency company wide in real-time on their business with a comprehensive view on key figures across divisions. (2) Instant data-driven insights to address ad-hoc questions and improve the decision-making with analysis of alternatives and implications (3) Simplified boardroom process like consistent consumption with extended availability, as well as reduced preparation time and offline discussion topics. This service component helps our customers to have a fast start for using SAP Cloud for Analytics and the SAP Digital Boardroom. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.62 Public SAP S/4HANA service packages – service component description Enablement for Agile Visualizations & SAP Digital Boardroom BUSINESS NEEDS  Deliver guidance to meet modern boardroom processes around agility, real-time, flexibility and collaboration, while ensuring integrity, data integration and security requirements  Be able to run a real-time analytics scenario during board meetings to understand the business situations company wide and make decisions based on facts.  Empower analysts, top managers and end-user to use the SAP Cloud for Analytics & SAP Digital Boardroom  Maximize the value of existing SAP investments while minimizing the risk of deployment  Knowing that there is a helping hand available, who can support daily activities to create e.g. new visualizations DELIVERY APPROACH AND SCOPE  Multi-step approach with scope options to visualize KPIs on SAP Digital Boardroom & connect one source system –5 days SAP Cloud for Analytics & SAP Digital Boardroom enablement with focus on o learn how to create models, visualizations and stories in SAP Cloud for Analytics as well as learning how to create an agenda for SAP Digital Boardroom and use the SAP Digital Boardroom itself o Learn how to connect a SAP HANA source system and load data per files o Remote back office support to give tips how to use the SAP Cloud for Analytics & SAP Digital Boardroom environment  Delivery approach: 3 day onsite work with hands-on activities at customers and 2 days back office / remote activities VALUE AND BENEFITS  Enable analysts to quickly create and share stories across the organization through powerful visualization and layout  Forecast and predict future outcomes faster and more accurately  Ensure the success of your self-service BI deployment by improving your governance, processes and standards  Simplify your IT landscape to transact, analyze and act instantly SHORT DESCRIPTION The SAP Digital Boardroom service helps our customers to modernize their Analytics processes and practices in board meetings to meet today’s business and technology innovations around 3 pillars: (1) Board members are interested in getting a total transparency company wide in real-time on their business with a comprehensive view on key figures across divisions. (2) Instant data-driven insights to address ad-hoc questions and improve the decision-making with analysis of alternatives and implications (3) Simplified boardroom process like consistent consumption with extended availability, as well as reduced preparation time and offline discussion topics. This service component helps our customers to have a fast start for using SAP Cloud for Analytics and the SAP Digital Boardroom. C

©2016 SAP SE or an SAP affiliate company. All rights reserved.63 Public © 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.http://global12.sap.com/corporate-en/legal/copyright/index.epx Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward- looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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Use this title slide only with an image SAP S/4HANA Service Packages Services and Service Components 1-Sliders Speaker’s Name, SAP (delete if not needed)

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